# Service Fusion vs Verizon Connect Comparison

| | Service Fusion | Verizon Connect | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 123 | 962 | 
| **Largest Market Segment** | Small-Business (84.0% of reviews) | Small-Business (66.3% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### Verizon Connect

Pros:
- Features (5 reviews)
- Ease of Use (4 reviews)

Cons:
- Poor Customer Support (7 reviews)
- Poor Support (7 reviews)

---
## Ratings Comparison
| Rating | Service Fusion | Verizon Connect | 
|---|---|---|
  | **Meets Requirements** | 8.2 (112 reviews) | 8.0 (658 reviews) | 
  | **Ease of Use** | 8.6 (112 reviews) | 8.3 (667 reviews) | 
  | **Ease of Setup** | 8.0 (80 reviews) | 7.7 (553 reviews) | 
  | **Ease of Admin** | 8.2 (77 reviews) | 8.1 (552 reviews) | 
  | **Quality of Support** | 8.4 (111 reviews) | 6.9 (643 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (77 reviews) | 7.1 (555 reviews) | 
  | **Product Direction (% positive)** | 8.1 (113 reviews) | 6.3 (577 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### Verizon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Route Planning

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **Verizon Connect** | 8.2/10 | 202 |

#### Routing

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Master Routing** | Not enough data | 8.5 (107 reviews) | 
| **Default Routes** | Not enough data | 8.3 (104 reviews) | 
| **Route Assignment** | Not enough data | 8.3 (103 reviews) | 

#### Scheduling

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Master Schedule** | Not enough data | 8.0 (97 reviews) | 
| **Constraints** | Not enough data | 7.9 (85 reviews) | 
| **Adjustments** | Not enough data | 8.1 (90 reviews) | 
| **ETA** | Not enough data | 8.6 (126 reviews) | 

#### Optimization

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Priorities** | Not enough data | 8.2 (98 reviews) | 
| **Real Time** | Not enough data | 8.8 (131 reviews) | 
| **Dynamic Routing** | Not enough data | 8.2 (100 reviews) | 

#### Analytics

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Performance** | Not enough data | 8.4 (116 reviews) | 
| **Time & Costs** | Not enough data | 8.4 (116 reviews) | 
| **Productivity** | Not enough data | 8.6 (128 reviews) | 

### Fleet Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **Verizon Connect** | 7.6/10 | 470 |

#### Vehicle Management

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Inventory** | Not enough data | 7.9 (265 reviews) | 
| **Fuel Management** | Not enough data | 7.5 (246 reviews) | 
| **Maintenance** | Not enough data | 7.7 (278 reviews) | 
| **Vehicle Tracking** | Not enough data | 9.1 (438 reviews) | 

#### ELD Compliance

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Hours Logged** | Not enough data | 7.8 (149 reviews) | 
| **Preventive Maintenance** | Not enough data | 7.4 (162 reviews) | 
| **DVIR** | Not enough data | 6.8 (104 reviews) | 
| **Offline Access** | Not enough data | 6.6 (117 reviews) | 

#### Driver Management 

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Onboarding** | Not enough data | 7.9 (226 reviews) | 
| **Safety** | Not enough data | 8.4 (332 reviews) | 
| **Driver Tracking** | Not enough data | 8.9 (419 reviews) | 
| **Driver Behavior** | Not enough data | 8.5 (395 reviews) | 

#### Deliveries

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **ETAs** | Not enough data | 8.4 (241 reviews) | 
| **Proof of delivery** | Not enough data | 8.2 (184 reviews) | 
| **Route Optimization** | Not enough data | 8.2 (203 reviews) | 

#### Dashcam

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Automatic Incident Detection** | Not enough data | 7.6 (133 reviews) | 
| **Safety Score** | Not enough data | 7.7 (153 reviews) | 
| **Automated Footage Upload** | Not enough data | 7.7 (119 reviews) | 

#### Analytics

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Vehicle Performance** | Not enough data | 8.2 (259 reviews) | 
| **Driver Performance** | Not enough data | 8.5 (335 reviews) | 
| **Costs** | Not enough data | 7.9 (254 reviews) | 

#### Agentic AI - Fleet Management

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 3.0 (5 reviews) | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Collision Detection** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Facial Recognition** | Not enough data | Not enough data | 

#### Generative AI - Fleet Management

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 28 |
| **Verizon Connect** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Reporting & Analytics** | 7.7 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Accounting integration** | 7.2 (27 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Fleet Tracking

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **Verizon Connect** | 5.2/10 | 19 |

#### Vehicle Tracking

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Alerts** | Not enough data | 4.9 (17 reviews) | 
| **Locations** | Not enough data | 6.4 (17 reviews) | 
| **Fuel Consumption** | Not enough data | 4.3 (15 reviews) | 
| **Inventory** | Not enough data | 5.0 (16 reviews) | 
| **Geofencing** | Not enough data | 5.8 (16 reviews) | 

#### Driver Tracking

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Alerts** | Not enough data | 4.7 (16 reviews) | 
| **Mileage** | Not enough data | 5.4 (15 reviews) | 
| **Performance** | Not enough data | 5.1 (15 reviews) | 
| **ETAs** | Not enough data | 4.6 (15 reviews) | 

#### Analytics

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Vehicle Performance** | Not enough data | Feature Not Available | 
| **Driver Performance** | Not enough data | 5.8 (15 reviews) | 
| **Cost** | Not enough data | Feature Not Available | 

#### Agentic AI - Fleet Tracking

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 91 |
| **Verizon Connect** | 4.3/10 | 9 |

#### Generative AI

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 2.3 (5 reviews) | 
| **AI Image-to-Text** | 7.3 (20 reviews) | 2.0 (5 reviews) | 

#### Before the Job

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Calendar** | 8.3 (79 reviews) | 4.3 (7 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 4.8 (8 reviews) | 
| **Roles** | 8.3 (79 reviews) | 4.7 (6 reviews) | 
| **Booking** | 8.4 (81 reviews) | 4.0 (7 reviews) | 

#### On the Job

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 6.0 (8 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 5.2 (8 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | 5.4 (8 reviews) | 
| **Client Notifications** | 8.1 (73 reviews) | 5.4 (8 reviews) | 
| **Field Sales** | Feature Not Available | 4.3 (9 reviews) | 

#### After the Job

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 5.6 (8 reviews) | 
| **Analytics** | 7.3 (71 reviews) | 5.6 (8 reviews) | 
| **Invoicing** | 8.5 (80 reviews) | 2.4 (7 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | 2.9 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | Verizon Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to Verizon Connect (3):** [Route Planning Software](https://www.g2.com/categories/route-planning-software), [Fleet Management Software](https://www.g2.com/categories/fleet-management), [Fleet Tracking Software](https://www.g2.com/categories/fleet-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | Verizon Connect | 
|---|---|---|
| **Small-Business** | 84.0% | 66.3% | 
| **Mid-Market** | 12.6% | 30.5% | 
| **Enterprise** | 3.4% | 3.2% | 

### By Industry

#### Service Fusion

- **Construction:** 31.4%
- **Consumer Services:** 9.3%
- **Electrical/Electronic Manufacturing:** 9.3%
- **Facilities Services:** 6.8%
- **Information Technology and Services:** 4.2%
- **Real Estate:** 4.2%
- **Utilities:** 2.5%
- **Security and Investigations:** 2.5%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.3%

#### Verizon Connect

- **Construction:** 32.0%
- **Transportation/Trucking/Railroad:** 13.4%
- **Consumer Services:** 5.0%
- **Facilities Services:** 3.7%
- **Telecommunications:** 3.1%
- **Oil & Energy:** 2.7%
- **Environmental Services:** 2.3%
- **Automotive:** 2.1%
- **Utilities:** 1.9%
- **Wholesale:** 1.8%
- **Other:** 32.1%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (433 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Verizon Connect

- [Geotab](https://www.g2.com/products/geotab/reviews) — 4.5/5 stars (200 reviews)
- [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4770 reviews)
- [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3132 reviews)
- [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) — 4.7/5 stars (195 reviews)
- [GPS Insight](https://www.g2.com/products/gps-insight/reviews) — 4.5/5 stars (114 reviews)
- [Onfleet](https://www.g2.com/products/onfleet/reviews) — 4.6/5 stars (141 reviews)
- [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (209 reviews)
- [Lytx](https://www.g2.com/products/lytx/reviews) — 4.3/5 stars (185 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### Verizon Connect

- Title: [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) — 2 comments, 1 upvote
  > **Top comment:** "Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha..."
- Title: [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) — 2 comments, 1 upvote
  > **Top comment:** "The service is good, but their business model is not.  i suppose if you were planning on having the service over a short period, it would be fine.  But the..."
- Title: [Why can I not order new gps units online?](https://www.g2.com/discussions/why-can-i-not-order-new-gps-units-online) — 2 comments, 1 upvote
  > **Top comment:** "Yes, we have that problem too.  did they ask you to sign a contract extension too?  the reason for this is technically they aren't selling you the units. ..."
- Title: [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Vehicle GPS and asset tracking"
- Title: [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) — 1 comment, 1 upvote
  > **Top comment:** "What is the problem you are facing "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-verizon-connect)