# Service Fusion, ServiceWorks vs FieldEdge Comparison | | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Star Rating** | 4.1 out of 5 | 3.5 out of 5 | 4.0 out of 5 | | **Total Reviews** | 120 | 22 | 87 | | **Largest Market Segment** | Small-Business (83.6% of reviews) | Small-Business (100.0% of reviews) | Small-Business (84.9% of reviews) | | **Entry Level Price** | Starting at $208.00 | $49.00 | No pricing available | --- ## Top Pros & Cons ### Service Fusion Pros: - Ease of Use (12 reviews) - Customer Support (7 reviews) Cons: - Data Management Issues (4 reviews) - Expensive (4 reviews) ### ServiceWorks **Not enough data** ### FieldEdge Pros: - Ease of Use (1 reviews) - Easy Setup (1 reviews) Cons: - Connectivity Issues (1 reviews) - Expensive (1 reviews) --- ## Ratings Comparison | Rating | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Meets Requirements** | 8.2 (110 reviews) | 7.0 (18 reviews) | 7.8 (76 reviews) | | **Ease of Use** | 8.5 (110 reviews) | 6.9 (18 reviews) | 7.9 (77 reviews) | | **Ease of Setup** | 7.9 (79 reviews) | 6.5 (12 reviews) | 7.2 (53 reviews) | | **Ease of Admin** | 8.2 (76 reviews) | 7.4 (12 reviews) | 8.2 (49 reviews) | | **Quality of Support** | 8.4 (109 reviews) | 8.8 (17 reviews) | 8.2 (77 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (76 reviews) | 8.0 (11 reviews) | 8.3 (50 reviews) | | **Product Direction (% positive)** | 8.1 (111 reviews) | 8.8 (19 reviews) | 7.6 (72 reviews) | --- ## Pricing ### Service Fusion #### Entry-Level Pricing Plan: STARTER Price: Starting at $208.00 Description: All essential features + text messaging & auto-reminders Key Features: - Office Users / Field Workers (Unlimited) - Customers (Unlimited) - Estimates & Jobs (Unlimited) [Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing) #### Free Trial No ### ServiceWorks #### Entry-Level Pricing Plan: Starter Price: $49.00 Description: Simple and fast comprehensive tool for Small Business. This package is for up to 2 users. Key Features: - Unlimited Users - Scheduling, Job & Estimation - Time sheet management [Browse all 3 editions](https://www.g2.com/products/serviceworks/pricing) #### Free Trial Yes ### FieldEdge #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Payment Processing | Product | Score | Reviews | |---|---|---| | **Service Fusion** | 7.9/10 | 27 | | **ServiceWorks** | N/A | N/A | | **FieldEdge** | N/A | N/A | #### Payment Processing | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Encryption** | 8.1 (19 reviews) | Not enough data | Not enough data | | **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | Not enough data | | **Mobile Payments** | 8.3 (23 reviews) | Not enough data | Not enough data | | **Digital Wallet Integration** | Feature Not Available | Not enough data | Not enough data | #### Administration | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Reporting & Analytics** | 7.6 (25 reviews) | Not enough data | Not enough data | | **E-commerce Integration** | Feature Not Available | Not enough data | Not enough data | | **Processing Fees** | 7.8 (26 reviews) | Not enough data | Not enough data | | **POS Integration** | Feature Not Available | Not enough data | Not enough data | | **Omnichannel** | 7.9 (18 reviews) | Not enough data | Not enough data | | **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | Not enough data | | **Level 3** | 7.4 (20 reviews) | Not enough data | Not enough data | #### Payment Options | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Multi-Currency** | Feature Not Available | Not enough data | Not enough data | | **Online payment portal** | 8.4 (25 reviews) | Not enough data | Not enough data | #### Security | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **POS Verification** | 8.1 (24 reviews) | Not enough data | Not enough data | #### Platform | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Accounting integration** | 7.1 (26 reviews) | Not enough data | Not enough data | | **E-commerce Integration** | Feature Not Available | Not enough data | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Service Fusion** | 8.0/10 | 90 | | **ServiceWorks** | 6.5/10 | 18 | | **FieldEdge** | 7.6/10 | 58 | #### Generative AI | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **AI Text Summarization** | 7.9 (20 reviews) | Not enough data | Not enough data | | **AI Image-to-Text** | 7.3 (20 reviews) | Not enough data | Not enough data | #### Before the Job | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Calendar** | 8.3 (78 reviews) | 7.5 (16 reviews) | 8.4 (51 reviews) | | **Dispatch** | 8.9 (80 reviews) | 7.6 (15 reviews) | 8.5 (55 reviews) | | **Roles** | 8.3 (79 reviews) | 7.0 (15 reviews) | 8.0 (46 reviews) | | **Booking** | 8.4 (81 reviews) | 7.4 (16 reviews) | 7.4 (45 reviews) | #### On the Job | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Location** | 8.1 (78 reviews) | 6.7 (15 reviews) | 8.4 (49 reviews) | | **Employee Communication** | 8.0 (80 reviews) | 6.2 (14 reviews) | 7.8 (47 reviews) | | **Behavior Monitoring** | 7.4 (59 reviews) | 5.3 (12 reviews) | 6.8 (37 reviews) | | **Client Notifications** | 8.1 (73 reviews) | 6.0 (13 reviews) | 7.1 (38 reviews) | | **Field Sales** | Feature Not Available | 5.6 (12 reviews) | 6.7 (17 reviews) | #### After the Job | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Reports** | 7.6 (76 reviews) | 5.8 (14 reviews) | 7.3 (50 reviews) | | **Analytics** | 7.3 (71 reviews) | 6.0 (12 reviews) | 7.0 (48 reviews) | | **Invoicing** | 8.5 (79 reviews) | 7.1 (15 reviews) | 8.1 (55 reviews) | | **CRM Integrations** | 7.5 (63 reviews) | 6.0 (8 reviews) | Feature Not Available | #### Agentic AI - Field Service Management | Feature | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac) --- ## Reviewer Demographics ### By Company Size | Segment | Service Fusion | ServiceWorks | FieldEdge | |---|---|---|---| | **Small-Business** | 83.6% | 100.0% | 84.9% | | **Mid-Market** | 12.9% | 0% | 14.0% | | **Enterprise** | 3.4% | 0% | 1.2% | ### By Industry #### Service Fusion - **Construction:** 30.2% - **Consumer Services:** 9.5% - **Electrical/Electronic Manufacturing:** 9.5% - **Facilities Services:** 6.9% - **Information Technology and Services:** 4.3% - **Real Estate:** 4.3% - **Utilities:** 2.6% - **Security and Investigations:** 2.6% - **Accounting:** 1.7% - **Consumer Goods:** 1.7% - **Other:** 26.7% #### ServiceWorks - **Consumer Services:** 59.1% - **Retail:** 13.6% - **Hospitality:** 9.1% - **Telecommunications:** 4.5% - **Facilities Services:** 4.5% - **Consumer Goods:** 4.5% - **Construction:** 4.5% #### FieldEdge - **Construction:** 40.7% - **Consumer Services:** 19.8% - **Mechanical or Industrial Engineering:** 8.1% - **Utilities:** 7.0% - **Facilities Services:** 4.7% - **Retail:** 3.5% - **Electrical/Electronic Manufacturing:** 3.5% - **Accounting:** 1.2% - **Building Materials:** 1.2% - **Consumer Goods:** 1.2% - **Other:** 9.3% --- ## Alternatives ### Alternatives to Service Fusion - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (228 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (419 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews) - [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews) ### Alternatives to ServiceWorks - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5153 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (419 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) ### Alternatives to FieldEdge - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (228 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (419 reviews) --- ## Top Discussions ### Service Fusion - Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..." - Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment > **Top comment:** "we used to use this service back in 2020" - Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment > **Top comment:** "Yes it is! It will sync every night and works great with it. " - Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually" ### ServiceWorks - Title: [When will we start hearing the truth about when things will be fixed?](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Jeremy It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you..." - Title: [Can I cancel my plan?](https://www.g2.com/discussions/can-i-cancel-my-plan) — 2 comments, 1 upvote > **Top comment:** "Yes if you are subscribed to monthly plan, you can cancel anytime. That means you are contracted only for a month." - Title: [How does the billing cycle work?](https://www.g2.com/discussions/how-does-the-billing-cycle-work) — 2 comments, 1 upvote > **Top comment:** "We have our billing cycle first of every month for monthly subscription. For Annual subscription it is billed annually on the same date of the year." - Title: [Have you worked out the multi state tax rate issues yet?](https://www.g2.com/discussions/16247-have-you-worked-out-the-multi-state-tax-rate-issues-yet) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We do have automated tax selection by your service and billing zip code of your customers. For service zip code service tax corresponding to that city/state..." - Title: [Can I upgrade my plan?](https://www.g2.com/discussions/can-i-upgrade-my-plan) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes you can upgrade your plan. If you are Monthly Subscriber you can upgrade to any monthly or Annual Plan. But if you are Annual subscriber then you can..." ### FieldEdge No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-serviceworks-vs-fieldedge)