Compare Service Fusion and ServiceWorks 
At a Glance
Market Segments
Small-Business (83.5% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $208.00
$49.00
Service Fusion
Star Rating
(119)4.1 out of 5
Market Segments
Small-Business (83.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansServiceWorks
Star Rating
(22)3.5 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00
Browse all 3 pricing plansService Fusion vs ServiceWorks
When assessing the two solutions, reviewers found Service Fusion easier to use, set up, and administer. Reviewers also preferred doing business with Service Fusion overall.
- Reviewers felt that Service Fusion meets the needs of their business better than ServiceWorks.
- When comparing quality of ongoing product support, reviewers felt that ServiceWorks is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceWorks over Service Fusion.
Pricing
Entry-Level Pricing
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
ServiceWorks
Starter
$49.00
Simple and fast comprehensive tool for Small Business. This package is for up to 2 users.
- Unlimited Users
- Scheduling, Job & Estimation
- Time sheet management
Free Trial
Service Fusion
No trial information availableServiceWorks
Free Trial is available
Ratings
Meets Requirements
8.2
109
7.0
18
Ease of Use
8.5
109
6.9
18
Ease of Setup
7.9
78
6.5
12
Ease of Admin
8.2
76
7.4
12
Quality of Support
8.4
108
8.8
17
Has the product been a good partner in doing business?
8.5
76
8.0
11
Product Direction (% positive)
8.1
110
8.8
19
Features by Category
Payment Processing
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Not enough data
Administration
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Not enough data
Payment Options
Feature Not Available
Not enough data
8.4
25
Not enough data
Security
8.1
24
Not enough data
Platform
7.1
26
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
20
Not enough data
7.3
20
Not enough data
Before the Job
8.3
78
7.5
16
8.9
80
7.6
15
8.3
78
7.0
15
8.4
80
7.4
16
On the Job
8.1
78
6.7
15
8.0
79
6.2
14
7.4
59
5.3
12
8.1
73
6.0
13
Feature Not Available
5.6
12
After the Job
7.6
75
5.8
14
7.3
71
6.0
12
8.5
78
7.1
15
7.5
63
6.0
8
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Service Fusion and ServiceWorks are categorized as Field Service Management
Unique Categories
Service Fusion is categorized as Payment Processing and HVAC
ServiceWorks has no unique categories
Reviews
Reviewers' Company Size
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
30.4%
Consumer Services
9.6%
Electrical/Electronic Manufacturing
9.6%
Facilities Services
7.0%
Information Technology and Services
4.3%
Other
39.1%
Consumer Services
59.1%
Retail
13.6%
Hospitality
9.1%
Telecommunications
4.5%
Facilities Services
4.5%
Other
9.1%
Alternatives
Discussions
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
When will we start hearing the truth about when things will be fixed?
2 Comments
Official Response from ServiceWorks
Jeremy
It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you...Read more
How does the billing cycle work?
2 Comments
Official Response from ServiceWorks
When you subscribe to any of our monthly plans, you will be billed monthly and your plan renews first of each month.This is considered your monthly billing...Read more
Can I cancel my plan?
2 Comments
Official Response from ServiceWorks
Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual purchases come with...Read more
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