# Service Fusion vs ServiceM8 Comparison | | Service Fusion | ServiceM8 | |---|---|---| | **Star Rating** | 4.1 out of 5 | 3.8 out of 5 | | **Total Reviews** | 120 | 15 | | **Largest Market Segment** | Small-Business (83.6% of reviews) | Small-Business (60.0% of reviews) | | **Entry Level Price** | Starting at $208.00 | Free 30 Jobs Per Month | --- ## Top Pros & Cons ### Service Fusion Pros: - Ease of Use (12 reviews) - Customer Support (7 reviews) Cons: - Data Management Issues (4 reviews) - Expensive (4 reviews) ### ServiceM8 Pros: - Simplicity (2 reviews) - User-Friendly (2 reviews) Cons: - Limited Automation (2 reviews) - Update Issues (2 reviews) --- ## Ratings Comparison | Rating | Service Fusion | ServiceM8 | |---|---|---| | **Meets Requirements** | 8.2 (110 reviews) | 6.8 (10 reviews) | | **Ease of Use** | 8.5 (110 reviews) | 8.6 (11 reviews) | | **Ease of Setup** | 7.9 (79 reviews) | 8.1 (6 reviews) | | **Ease of Admin** | 8.2 (76 reviews) | Not enough data | | **Quality of Support** | 8.4 (109 reviews) | 6.5 (10 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (76 reviews) | Not enough data | | **Product Direction (% positive)** | 8.1 (111 reviews) | 6.5 (10 reviews) | --- ## Pricing ### Service Fusion #### Entry-Level Pricing Plan: STARTER Price: Starting at $208.00 Description: All essential features + text messaging & auto-reminders Key Features: - Office Users / Field Workers (Unlimited) - Customers (Unlimited) - Estimates & Jobs (Unlimited) [Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing) #### Free Trial No ### ServiceM8 #### Entry-Level Pricing Plan: Free Price: Free 30 Jobs Per Month Description: The best way for sole traders to get started with a smart solution for managing jobs & clients. This plan provides an incredible amount of free value. Key Features: - 1 User - 30 New Jobs Per Month - 10 AI Assists per day [Browse all 5 editions](https://www.g2.com/products/servicem8/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Payment Processing | Product | Score | Reviews | |---|---|---| | **Service Fusion** | 7.9/10 | 27 | | **ServiceM8** | N/A | N/A | #### Payment Processing | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Encryption** | 8.1 (19 reviews) | Not enough data | | **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | | **Mobile Payments** | 8.3 (23 reviews) | Not enough data | | **Digital Wallet Integration** | Feature Not Available | Not enough data | #### Administration | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Reporting & Analytics** | 7.6 (25 reviews) | Not enough data | | **E-commerce Integration** | Feature Not Available | Not enough data | | **Processing Fees** | 7.8 (26 reviews) | Not enough data | | **POS Integration** | Feature Not Available | Not enough data | | **Omnichannel** | 7.9 (18 reviews) | Not enough data | | **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | | **Level 3** | 7.4 (20 reviews) | Not enough data | #### Payment Options | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Multi-Currency** | Feature Not Available | Not enough data | | **Online payment portal** | 8.4 (25 reviews) | Not enough data | #### Security | Feature | Service Fusion | ServiceM8 | |---|---|---| | **POS Verification** | 8.1 (24 reviews) | Not enough data | #### Platform | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Accounting integration** | 7.1 (26 reviews) | Not enough data | | **E-commerce Integration** | Feature Not Available | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Service Fusion** | 8.0/10 | 90 | | **ServiceM8** | 7.5/10 | 13 | #### Generative AI | Feature | Service Fusion | ServiceM8 | |---|---|---| | **AI Text Summarization** | 7.9 (20 reviews) | 7.0 (5 reviews) | | **AI Image-to-Text** | 7.3 (20 reviews) | Feature Not Available | #### Before the Job | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Calendar** | 8.3 (78 reviews) | 7.3 (8 reviews) | | **Dispatch** | 8.9 (80 reviews) | 8.5 (8 reviews) | | **Roles** | 8.3 (79 reviews) | 7.6 (7 reviews) | | **Booking** | 8.4 (81 reviews) | 8.3 (8 reviews) | #### On the Job | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Location** | 8.1 (78 reviews) | 7.6 (7 reviews) | | **Employee Communication** | 8.0 (80 reviews) | 7.6 (9 reviews) | | **Behavior Monitoring** | 7.4 (59 reviews) | 6.7 (8 reviews) | | **Client Notifications** | 8.1 (73 reviews) | 8.3 (9 reviews) | | **Field Sales** | Feature Not Available | 7.4 (7 reviews) | #### After the Job | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Reports** | 7.6 (76 reviews) | 7.4 (9 reviews) | | **Analytics** | 7.3 (71 reviews) | 7.8 (9 reviews) | | **Invoicing** | 8.5 (79 reviews) | 7.2 (9 reviews) | | **CRM Integrations** | 7.5 (63 reviews) | 5.8 (6 reviews) | #### Agentic AI - Field Service Management | Feature | Service Fusion | ServiceM8 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac) --- ## Reviewer Demographics ### By Company Size | Segment | Service Fusion | ServiceM8 | |---|---|---| | **Small-Business** | 83.6% | 60.0% | | **Mid-Market** | 12.9% | 26.7% | | **Enterprise** | 3.4% | 13.3% | ### By Industry #### Service Fusion - **Construction:** 30.2% - **Consumer Services:** 9.5% - **Electrical/Electronic Manufacturing:** 9.5% - **Facilities Services:** 6.9% - **Information Technology and Services:** 4.3% - **Real Estate:** 4.3% - **Utilities:** 2.6% - **Security and Investigations:** 2.6% - **Accounting:** 1.7% - **Consumer Goods:** 1.7% - **Other:** 26.7% #### ServiceM8 - **Electrical/Electronic Manufacturing:** 13.3% - **Telecommunications:** 6.7% - **Retail:** 6.7% - **Mechanical or Industrial Engineering:** 6.7% - **Marketing and Advertising:** 6.7% - **Information Technology and Services:** 6.7% - **Individual & Family Services:** 6.7% - **Human Resources:** 6.7% - **Higher Education:** 6.7% - **Events Services:** 6.7% - **Other:** 26.7% --- ## Alternatives ### Alternatives to Service Fusion - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4782 reviews) ### Alternatives to ServiceM8 - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (958 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5181 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4782 reviews) --- ## Top Discussions ### Service Fusion - Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..." - Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment > **Top comment:** "we used to use this service back in 2020" - Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment > **Top comment:** "Yes it is! It will sync every night and works great with it. " - Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually" ### ServiceM8 No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-servicem8)