# Service Fusion vs Service Pro® Software Comparison

| | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 120 | 22 | 
| **Largest Market Segment** | Small-Business (83.6% of reviews) | Mid-Market (77.3% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### Service Pro® Software

**Not enough data**

---
## Ratings Comparison
| Rating | Service Fusion | Service Pro® Software | 
|---|---|---|
  | **Meets Requirements** | 8.2 (110 reviews) | 7.6 (13 reviews) | 
  | **Ease of Use** | 8.5 (110 reviews) | 8.5 (13 reviews) | 
  | **Ease of Setup** | 7.9 (79 reviews) | 7.2 (12 reviews) | 
  | **Ease of Admin** | 8.2 (76 reviews) | 8.5 (12 reviews) | 
  | **Quality of Support** | 8.4 (109 reviews) | 8.5 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (76 reviews) | 8.6 (12 reviews) | 
  | **Product Direction (% positive)** | 8.1 (111 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### Service Pro® Software

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 27 |
| **Service Pro® Software** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Reporting & Analytics** | 7.6 (25 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Accounting integration** | 7.1 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 90 |
| **Service Pro® Software** | 7.4/10 | 9 |

#### Generative AI

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.3 (20 reviews) | Not enough data | 

#### Before the Job

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Calendar** | 8.3 (78 reviews) | 7.9 (8 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 9.1 (9 reviews) | 
| **Roles** | 8.3 (79 reviews) | 7.5 (8 reviews) | 
| **Booking** | 8.4 (81 reviews) | Not enough data | 

#### On the Job

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 8.1 (7 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 7.3 (5 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | Not enough data | 
| **Client Notifications** | 8.1 (73 reviews) | 5.3 (5 reviews) | 
| **Field Sales** | Feature Not Available | Not enough data | 

#### After the Job

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 7.2 (9 reviews) | 
| **Analytics** | 7.3 (71 reviews) | 6.9 (8 reviews) | 
| **Invoicing** | 8.5 (79 reviews) | Not enough data | 
| **CRM Integrations** | 7.5 (63 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | Service Pro® Software | 
|---|---|---|
| **Small-Business** | 83.6% | 13.6% | 
| **Mid-Market** | 12.9% | 77.3% | 
| **Enterprise** | 3.4% | 9.1% | 

### By Industry

#### Service Fusion

- **Construction:** 30.2%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 4.3%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

#### Service Pro® Software

- **Construction:** 45.5%
- **Machinery:** 13.6%
- **Facilities Services:** 13.6%
- **Consumer Services:** 13.6%
- **Oil & Energy:** 4.5%
- **Electrical/Electronic Manufacturing:** 4.5%
- **Biotechnology:** 4.5%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (228 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (407 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)

### Alternatives to Service Pro® Software

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (407 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3503 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5125 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1538 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (460 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### Service Pro® Software

- Title: [How much does a service pro cost?](https://www.g2.com/discussions/how-much-does-a-service-pro-cost) — 1 comment
  > **Top comment:** "Thank you for your interest in Service Pro, this cost is dependent on several factors such as number of users, integration requirements, and any..."
- Title: [Is Service Pro any good?](https://www.g2.com/discussions/is-service-pro-any-good) — 1 comment
  > **Top comment:** "Thanks for your question!

The best way to find out if Service Pro is the right fit for your organization is to get in contact with one of our team members..."
- Title: [What is service Pro app?](https://www.g2.com/discussions/what-is-service-pro-app) — 1 comment
  > **Top comment:** "Thank you for your question!  Service Pro Mobile is a true mobile field service app available for iOS, Android, and Windows users. Service Pro Mobile lets..."
- Title: [What are service Pro?](https://www.g2.com/discussions/what-are-service-pro) — 1 comment *(includes official response)*
  > **Top comment:** "MSI Data's software, Service Pro is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive..."
- Title: [Is it possible to set up API pushes or any other notifications?](https://www.g2.com/discussions/37709-is-it-possible-to-set-up-api-pushes-or-any-other-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Zach, thanks for using Service Pro! 

This is a capability that's available with some Service Pro packages. Our Customer Success team will reach out..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-service-pro-software)