# Service Fusion vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceMax has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its ability to streamline field service operations with features like **AI-driven scheduling** and real-time visibility, which help assign the right technician to the right job efficiently.
- **According to verified reviews** , Service Fusion excels in user-friendliness, with many users highlighting its **intuitive interface** and ease of learning. One user noted, "It is super easy to use, I was able to learn how to use it in a very small amount of time with minimal training."
- **Users say** that Service Fusion's integration of multiple functions, such as **dispatching, scheduling, and invoicing** , simplifies workflows significantly. This all-in-one approach allows users to avoid switching between different applications, enhancing productivity.
- **Reviewers mention** that while ServiceMax is built on the reliable Salesforce platform, some users have encountered **performance issues** or downtime, which can disrupt operations. This feedback suggests that while ServiceMax offers powerful features, stability can be a concern.
- **G2 reviewers highlight** that Service Fusion provides strong support quality, with users rating it highly for responsiveness and helpfulness. One user remarked on the platform's **great customer management features** , which contribute to a positive support experience.
- **According to recent feedback** , ServiceMax's automation capabilities are praised for enhancing operational efficiency, but some users feel that the complexity of its features can lead to a steeper learning curve compared to Service Fusion's more straightforward setup.



| | Service Fusion | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 123 | 144 | 
| **Largest Market Segment** | Small-Business (84.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | Contact Us 1 User | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### ServiceMax

Pros:
- Ease of Use (10 reviews)
- Easy Communication (10 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Service Fusion | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.2 (112 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 8.6 (112 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 7.9 (81 reviews) | 8.1 (72 reviews) | 
  | **Ease of Admin** | 8.2 (77 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 8.4 (111 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (77 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 8.1 (113 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 28 |
| **ServiceMax** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Reporting & Analytics** | 7.7 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Accounting integration** | 7.2 (27 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 91 |
| **ServiceMax** | 8.0/10 | 74 |

#### Generative AI

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 6.6 (47 reviews) | 
| **AI Image-to-Text** | 7.3 (20 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Calendar** | 8.3 (79 reviews) | 8.4 (70 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 8.4 (69 reviews) | 
| **Roles** | 8.3 (79 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.4 (81 reviews) | 8.1 (69 reviews) | 

#### On the Job

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 8.0 (60 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | 7.3 (58 reviews) | 
| **Client Notifications** | 8.1 (73 reviews) | 7.5 (59 reviews) | 
| **Field Sales** | Feature Not Available | 7.8 (56 reviews) | 

#### After the Job

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 8.2 (67 reviews) | 
| **Analytics** | 7.3 (71 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.5 (80 reviews) | 7.7 (64 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | ServiceMax | 
|---|---|---|
| **Small-Business** | 84.0% | 25.0% | 
| **Mid-Market** | 12.6% | 40.4% | 
| **Enterprise** | 3.4% | 34.6% | 

### By Industry

#### Service Fusion

- **Construction:** 31.4%
- **Consumer Services:** 9.3%
- **Electrical/Electronic Manufacturing:** 9.3%
- **Facilities Services:** 6.8%
- **Information Technology and Services:** 4.2%
- **Real Estate:** 4.2%
- **Utilities:** 2.5%
- **Security and Investigations:** 2.5%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.3%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Manufacturing:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (236 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-ptc-servicemax)