# Service Fusion vs Successware Comparison

| | Service Fusion | Successware | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 120 | 30 | 
| **Largest Market Segment** | Small-Business (83.6% of reviews) | Small-Business (69.0% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### Successware

**Not enough data**

---
## Ratings Comparison
| Rating | Service Fusion | Successware | 
|---|---|---|
  | **Meets Requirements** | 8.2 (110 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 8.5 (110 reviews) | 6.7 (23 reviews) | 
  | **Ease of Setup** | 7.9 (79 reviews) | 6.7 (12 reviews) | 
  | **Ease of Admin** | 8.2 (76 reviews) | 7.5 (14 reviews) | 
  | **Quality of Support** | 8.4 (109 reviews) | 7.8 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (76 reviews) | 8.7 (14 reviews) | 
  | **Product Direction (% positive)** | 8.1 (111 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### Successware

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 27 |
| **Successware** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Reporting & Analytics** | 7.6 (25 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | Successware | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Accounting integration** | 7.1 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 90 |
| **Successware** | 8.1/10 | 26 |

#### Generative AI

| Feature | Service Fusion | Successware | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.3 (20 reviews) | Not enough data | 

#### Before the Job

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Calendar** | 8.3 (78 reviews) | 9.1 (20 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 8.5 (24 reviews) | 
| **Roles** | 8.3 (79 reviews) | 9.1 (21 reviews) | 
| **Booking** | 8.4 (81 reviews) | 8.7 (19 reviews) | 

#### On the Job

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 7.8 (23 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 7.8 (20 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | 7.6 (16 reviews) | 
| **Client Notifications** | 8.1 (73 reviews) | 6.3 (20 reviews) | 
| **Field Sales** | Feature Not Available | 6.7 (13 reviews) | 

#### After the Job

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 8.3 (23 reviews) | 
| **Analytics** | 7.3 (71 reviews) | 7.9 (21 reviews) | 
| **Invoicing** | 8.5 (79 reviews) | 8.9 (21 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | 8.3 (12 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | Successware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | Successware | 
|---|---|---|
| **Small-Business** | 83.6% | 69.0% | 
| **Mid-Market** | 12.9% | 31.0% | 
| **Enterprise** | 3.4% | 0% | 

### By Industry

#### Service Fusion

- **Construction:** 30.2%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 4.3%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

#### Successware

- **Consumer Services:** 34.5%
- **Construction:** 34.5%
- **Facilities Services:** 10.3%
- **Telecommunications:** 6.9%
- **Professional Training & Coaching:** 3.4%
- **Mechanical or Industrial Engineering:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)

### Alternatives to Successware

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5161 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1539 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### Successware

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-clockwork-ip-successware)