# Sera, ServiceTitan vs FieldEdge Comparison | | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.0 out of 5 | | **Total Reviews** | 59 | 369 | 87 | | **Largest Market Segment** | Small-Business (79.3% of reviews) | Small-Business (65.5% of reviews) | Small-Business (84.9% of reviews) | | **Entry Level Price** | $399.00 Per Month | No pricing available | No pricing available | --- ## Top Pros & Cons ### Sera Pros: - Ease of Use (5 reviews) - User-Friendly (4 reviews) Cons: - Complex Setup (1 reviews) - Connectivity Issues (1 reviews) ### ServiceTitan Pros: - Ease of Use (29 reviews) - Customer Support (24 reviews) Cons: - Learning Curve (17 reviews) - Improvement Needed (15 reviews) ### FieldEdge Pros: - Ease of Use (1 reviews) - Easy Setup (1 reviews) Cons: - Connectivity Issues (1 reviews) - Expensive (1 reviews) --- ## Ratings Comparison | Rating | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Meets Requirements** | 7.9 (54 reviews) | 8.7 (301 reviews) | 7.8 (76 reviews) | | **Ease of Use** | 9.1 (57 reviews) | 8.4 (306 reviews) | 7.9 (77 reviews) | | **Ease of Setup** | 8.3 (41 reviews) | 6.8 (233 reviews) | 7.2 (53 reviews) | | **Ease of Admin** | 8.6 (36 reviews) | 8.0 (200 reviews) | 8.2 (49 reviews) | | **Quality of Support** | 9.4 (50 reviews) | 7.8 (296 reviews) | 8.2 (77 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (37 reviews) | 8.7 (201 reviews) | 8.3 (50 reviews) | | **Product Direction (% positive)** | 8.5 (56 reviews) | 9.1 (295 reviews) | 7.6 (72 reviews) | --- ## Pricing ### Sera #### Entry-Level Pricing Plan: Sera Starter Bundle (Includes 4 techs) Price: $399.00 Per Month Description: Includes unlimited back office users and up to 4 technicians. Annual contract required, billed monthly. Key Features: - Automated Dispatcher - Online Dispatching and Scheduling - Customer Job Notifications [Browse all 2 editions](https://www.g2.com/products/sera-systems-sera/pricing) #### Free Trial No ### ServiceTitan #### Entry-Level Pricing No pricing available #### Free Trial No information available ### FieldEdge #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Sera** | 8.4/10 | 41 | | **ServiceTitan** | 7.6/10 | 229 | | **FieldEdge** | 7.6/10 | 58 | #### Generative AI | Feature | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **AI Text Summarization** | 7.6 (22 reviews) | 7.9 (84 reviews) | Not enough data | | **AI Image-to-Text** | 6.8 (22 reviews) | 6.8 (80 reviews) | Not enough data | #### Before the Job | Feature | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Calendar** | 8.4 (38 reviews) | 7.4 (189 reviews) | 8.4 (51 reviews) | | **Dispatch** | 9.0 (39 reviews) | 8.9 (216 reviews) | 8.5 (55 reviews) | | **Roles** | 8.3 (38 reviews) | 8.4 (200 reviews) | 8.0 (46 reviews) | | **Booking** | 9.2 (38 reviews) | 8.4 (194 reviews) | 7.4 (45 reviews) | #### On the Job | Feature | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Location** | 8.8 (39 reviews) | 8.6 (200 reviews) | 8.4 (49 reviews) | | **Employee Communication** | Feature Not Available | 7.8 (205 reviews) | 7.8 (47 reviews) | | **Behavior Monitoring** | 8.2 (38 reviews) | 7.3 (183 reviews) | 6.8 (37 reviews) | | **Client Notifications** | 8.6 (40 reviews) | 8.5 (206 reviews) | 7.1 (38 reviews) | | **Field Sales** | 8.6 (39 reviews) | 8.1 (175 reviews) | 6.7 (17 reviews) | #### After the Job | Feature | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Reports** | 8.3 (39 reviews) | 8.4 (211 reviews) | 7.3 (50 reviews) | | **Analytics** | 8.6 (39 reviews) | 8.3 (204 reviews) | 7.0 (48 reviews) | | **Invoicing** | 8.6 (39 reviews) | 8.7 (208 reviews) | 8.1 (55 reviews) | | **CRM Integrations** | 8.4 (38 reviews) | 7.9 (185 reviews) | Feature Not Available | #### Agentic AI - Field Service Management | Feature | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | 5.2 (19 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | 5.0 (18 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | 5.1 (18 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Sera (1):** [HVAC Software](https://www.g2.com/categories/hvac) **Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac) --- ## Reviewer Demographics ### By Company Size | Segment | Sera | ServiceTitan | FieldEdge | |---|---|---|---| | **Small-Business** | 79.3% | 65.5% | 84.9% | | **Mid-Market** | 20.7% | 32.5% | 14.0% | | **Enterprise** | 0% | 2.0% | 1.2% | ### By Industry #### Sera - **Construction:** 48.3% - **Consumer Services:** 22.4% - **Mechanical or Industrial Engineering:** 3.4% - **Electrical/Electronic Manufacturing:** 3.4% - **Business Supplies and Equipment:** 3.4% - **Wholesale:** 1.7% - **Utilities:** 1.7% - **Marketing and Advertising:** 1.7% - **Logistics and Supply Chain:** 1.7% - **Hospitality:** 1.7% - **Other:** 10.3% #### ServiceTitan - **Construction:** 38.3% - **Consumer Services:** 23.1% - **Utilities:** 4.3% - **Marketing and Advertising:** 3.7% - **Accounting:** 3.7% - **Electrical/Electronic Manufacturing:** 2.6% - **Facilities Services:** 2.6% - **Information Technology and Services:** 2.0% - **Retail:** 1.7% - **Building Materials:** 1.7% - **Other:** 16.3% #### FieldEdge - **Construction:** 40.7% - **Consumer Services:** 19.8% - **Mechanical or Industrial Engineering:** 8.1% - **Utilities:** 7.0% - **Facilities Services:** 4.7% - **Retail:** 3.5% - **Electrical/Electronic Manufacturing:** 3.5% - **Accounting:** 1.2% - **Building Materials:** 1.2% - **Consumer Goods:** 1.2% - **Other:** 9.3% --- ## Alternatives ### Alternatives to Sera - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5156 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1539 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews) ### Alternatives to ServiceTitan - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews) - [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews) - [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews) ### Alternatives to FieldEdge - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews) - [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (228 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews) --- ## Top Discussions ### Sera No discussions available for this product. ### ServiceTitan - Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..." - Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control. They are expanding to other..." - Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..." - Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..." - Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes > **Top comment:** "Yes, it integrates with Quickbooks" ### FieldEdge No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sera-systems-sera-vs-servicetitan-vs-fieldedge)