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Compare Sera and ServiceTitan 
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At a Glance
Market Segments
Small-Business (79.3% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
$399.00 Per Month
No pricing available
Sera
Star Rating
(58)4.4 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$399.00 Per Month
Browse all 2 pricing plansServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its dispatch functionality, with a score of 8.8, which reviewers mention allows for efficient job assignment and tracking. In contrast, Sera matches this score but lacks some of the advanced features that ServiceTitan offers, such as real-time updates and GPS tracking.
- Reviewers mention that Sera shines in booking capabilities, scoring 9.1, which users say provides a seamless experience for scheduling appointments. ServiceTitan, while still strong at 8.5, does not offer the same level of customization in booking options that Sera does.
- G2 users highlight the superior quality of support from Sera, with a score of 9.3, which reviewers say includes responsive customer service and extensive training resources. ServiceTitan, with a score of 7.7, has received feedback indicating that support can be slower and less comprehensive.
- Users on G2 report that ServiceTitan's AI text summarization feature, scoring 8.1, is particularly useful for generating quick overviews of job details, while Sera's score of 7.5 indicates it may not provide the same level of efficiency in summarizing information.
- Reviewers mention that Sera's employee communication tools, scoring 8.4, are highly rated for their user-friendly interface and effectiveness in keeping teams connected. ServiceTitan, with a score of 7.7, has been noted to have less intuitive communication features.
- Users say that both products perform well in analytics, with scores of 8.4 each, but reviewers mention that ServiceTitan offers more robust reporting options that allow for deeper insights into business performance compared to Sera's more basic analytics capabilities.
Pricing
Entry-Level Pricing
Sera
Sera Starter Bundle (Includes 4 techs)
$399.00
Per Month
Includes unlimited back office users and up to 4 technicians. Annual contract required, billed monthly.
- Automated Dispatcher
- Online Dispatching and Scheduling
- Customer Job Notifications
ServiceTitan
No pricing availableFree Trial
Sera
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
7.9
54
8.8
281
Ease of Use
9.1
57
8.5
285
Ease of Setup
8.3
41
6.9
213
Ease of Admin
8.6
36
8.1
192
Quality of Support
9.4
50
7.8
276
Has the product been a good partner in doing business?
8.8
37
8.7
193
Product Direction (% positive)
8.5
56
9.1
276
Features by Category
Generative AI
7.6
22
7.9
82
6.8
22
6.8
78
Before the Job
8.4
38
7.4
182
9.0
39
8.9
200
8.3
38
8.4
195
9.2
38
8.4
190
On the Job
8.8
39
8.6
196
Feature Not Available
7.8
198
8.2
38
7.3
180
8.6
40
8.5
201
8.6
39
8.1
170
After the Job
8.3
39
8.4
200
8.6
39
8.3
198
8.6
39
8.7
198
8.4
38
7.9
181
Agentic AI - Field Service Management
Not enough data
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Categories
Categories
Shared Categories
Sera and ServiceTitan are categorized as Field Service Management and HVAC
Reviews
Reviewers' Company Size
Sera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
48.3%
Consumer Services
22.4%
Mechanical or Industrial Engineering
3.4%
Electrical/Electronic Manufacturing
3.4%
Business Supplies and Equipment
3.4%
Other
19.0%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Discussions
Sera has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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