Compare Sera and Service Fusion 
At a Glance
Market Segments
Sera
Small-Business (76.5% of reviews)
Service Fusion
Small-Business (83.6% of reviews)
Entry-Level Pricing
Sera
$399.00 Per MonthService Fusion
$195.00Featured Products
Sponsored
National Processing
(0)
Payment Processing
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Sponsored
FieldPulse
(309)
Field Service Management
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Sera vs Service Fusion
- Users report that Service Fusion excels in its Booking feature, scoring 8.6, which allows for seamless scheduling and management of appointments. In contrast, Sera shines with a higher score of 9.1, indicating a more user-friendly interface that simplifies the booking process.
- Reviewers mention that Service Fusion's Quality of Support is rated at 8.5, which is commendable, but Sera outperforms with a score of 9.3, suggesting that users find Sera's customer service more responsive and helpful.
- G2 users highlight the Payment Processing capabilities of both products, with Service Fusion scoring 8.1 for Credit Card Processing and 8.3 for Mobile Payments. However, Sera's integration of Digital Wallets is rated lower at 7.6, indicating a potential area for improvement.
- Users on G2 report that Service Fusion's Employee Communication feature scores 8.1, while Sera's is slightly better at 8.4, suggesting that Sera may offer more effective tools for team collaboration.
- Reviewers mention that Service Fusion's Invoicing feature is rated at 8.6, which is strong, but Sera's score of 8.4 indicates that while both products are effective, Service Fusion may provide a more robust invoicing experience.
- Users say that both products have similar scores for Performance and Reliability, with Service Fusion at 9.2 and Sera at 8.6. However, the higher score for Service Fusion suggests it may offer a more stable and dependable platform for daily operations.
Pricing
Entry-Level Pricing
Sera
Sera Starter Bundle (Includes 4 techs)
$399.00
Per Month
Includes unlimited back office users and up to 4 technicians. Annual contract required, billed monthly.
- Automated Dispatcher
- Online Dispatching and Scheduling
- Customer Job Notifications
Service Fusion
STARTER
$195.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Sera
No trial information availableService Fusion
No trial information availableRatings
Meets Requirements
7.6
48
8.3
105
Ease of Use
9.0
50
8.6
105
Ease of Setup
8.0
35
8.0
74
Ease of Admin
8.5
34
8.3
72
Quality of Support
9.3
43
8.5
103
Has the product been a good partner in doing business?
8.8
35
8.7
72
Product Direction (% positive)
8.3
49
8.3
105
Features by Category
Payment Processing
Not enough data
8.1
18
Not enough data
8.1
25
Not enough data
8.3
22
Not enough data
Feature Not Available
Administration
Not enough data
7.6
24
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
7.9
17
Not enough data
7.6
19
Not enough data
7.5
19
Payment Options
Not enough data
Feature Not Available
Not enough data
8.5
24
Security
Not enough data
8.3
23
Platform
Not enough data
7.3
25
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
8.2
32
8.5
74
8.8
33
8.9
77
8.0
32
8.4
74
9.1
32
8.6
76
On the Job
8.6
33
8.3
74
Feature Not Available
8.1
75
8.0
32
7.6
55
8.4
34
8.3
69
8.4
33
Feature Not Available
After the Job
8.0
33
7.7
72
8.4
33
7.5
68
8.4
33
8.6
74
8.2
32
7.7
59
Phone Number Management
Not enough data
8.0
10
Not enough data
7.4
9
Not enough data
7.6
9
Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
10
Analytics
Not enough data
8.0
11
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.2
10
Call Routing
Not enough data
7.5
10
Not enough data
8.3
14
Not enough data
7.2
10
Administration
Not enough data
7.6
9
Not enough data
8.5
11
Not enough data
9.2
13
Categories
Categories
Shared Categories
Sera and Service Fusion are categorized as Field Service Management and HVAC
Unique Categories
Sera has no unique categories
Service Fusion is categorized as Payment Processing and Inbound Call Tracking
Reviews
Reviewers' Company Size
Sera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
47.1%
Consumer Services
25.5%
Mechanical or Industrial Engineering
3.9%
Business Supplies and Equipment
3.9%
Wholesale
2.0%
Other
17.6%
Construction
30.9%
Electrical/Electronic Manufacturing
9.1%
Consumer Services
8.2%
Facilities Services
7.3%
Information Technology and Services
4.5%
Other
40.0%
Most Helpful Reviews
Sera
Most Helpful Favorable Review
Verified User in Mechanical or Industrial Engineering
The team behind sera has been fantastic. Great communication and training, plus they were able to work with us when we got into busy season and just couldn't keep up with onboarding at the same time.
Most Helpful Critical Review
Sarah L.
Verified User in Construction
I don't like that Sera dose not provide Location specific information. Like the location Name is not shown on the Dashboard. Location phone numbers are not displayed with contact names next to them. THe system is very basic and needs have more options to...
Service Fusion
Most Helpful Favorable Review
Lucinda W.
Verified User in Consumer Services
The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze!
Most Helpful Critical Review
Zachary W.
Verified User in Construction
Not much to say. I didn't use it in many different ways to have anything to dislike.
Verified User in Mechanical or Industrial Engineering
The team behind sera has been fantastic. Great communication and training, plus they were able to work with us when we got into busy season and just couldn't keep up with onboarding at the same time.
Lucinda W.
Verified User in Consumer Services
The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze!
Sarah L.
Verified User in Construction
I don't like that Sera dose not provide Location specific information. Like the location Name is not shown on the Dashboard. Location phone numbers are not displayed with contact names next to them. THe system is very basic and needs have more options to...
Zachary W.
Verified User in Construction
Not much to say. I didn't use it in many different ways to have anything to dislike.
Discussions
Sera has no discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 comment
AS
Yes it is! It will sync every night and works great with it. Read more
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