Compare Sentry and Userback 
Featured Products
At a Glance
Market Segments
Small-Business (57.5% of reviews)
Small-Business (88.1% of reviews)
Entry-Level Pricing
Free
Free
Sentry
Star Rating
(164)4.5 out of 5
Market Segments
Small-Business (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansUserback
Star Rating
(242)4.7 out of 5
Market Segments
Small-Business (88.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sentry excels in its user interface, with many praising its "nice, easy-to-use interface" and the ability to quickly filter log data, making it a strong choice for developers looking for efficient debugging tools.
- Users say that Userback stands out for its client feedback capabilities, with one reviewer highlighting how it allows clients to easily log UI and functionality issues directly, enhancing collaboration and project management.
- According to verified reviews, Sentry's implementation process is noted for being straightforward, with users appreciating the ease of setup by simply installing code on their websites, which saves time during onboarding.
- Reviewers mention that Userback shines in its support quality, receiving high marks for responsiveness and helpfulness, which is crucial for teams managing multiple projects and needing timely assistance.
- G2 reviewers highlight that while Sentry is strong in error and bug tracking, it sometimes faces challenges in meeting specific workflow needs, with users noting configuration difficulties that can arise in more complex setups.
- Users report that Userback's ease of use is a significant advantage, with many finding the platform intuitive and user-friendly, which is particularly beneficial for teams that prioritize a smooth user experience for both clients and internal users.
Pricing
Entry-Level Pricing
Sentry
Developer
Free
For solo devs working on small projects
- 5k events/month
- 1 user
- 30 day history
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Sentry
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.1
120
9.1
158
Ease of Use
8.7
124
9.3
159
Ease of Setup
8.8
74
9.3
139
Ease of Admin
8.8
38
9.3
131
Quality of Support
8.6
92
9.5
126
Has the product been a good partner in doing business?
8.9
31
9.6
118
Product Direction (% positive)
9.2
122
9.3
147
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
51
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
8.3
5
8.5
8
7.0
5
8.8
8
7.7
5
7.9
7
A/B Testing
8.9
6
8.8
7
Feature Not Available
Feature Not Available
7.3
5
8.6
6
Not enough data
9.7
5
Visitor Information
8.7
5
8.9
9
8.0
5
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
8.9
11
Not enough data
8.3
8
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Feature Not Available
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
7.6
37
9.4
92
7.5
36
9.3
86
8.1
42
8.9
79
Bug Monitoring
9.0
55
8.1
70
8.9
50
8.7
78
8.3
42
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Crash Monitoring
9.2
11
Not enough data
8.6
12
Not enough data
7.4
11
Not enough data
Crash Data
8.0
11
Not enough data
8.2
11
Not enough data
8.0
11
Not enough data
Metrics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.9
17
Not enough data
8.8
20
Not enough data
9.0
17
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
8.5
16
Not enough data
8.9
16
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
25
Not enough data
8.7
29
Not enough data
9.0
33
Not enough data
6.9
18
Not enough data
8.8
23
Not enough data
Response
8.3
25
Not enough data
8.2
31
Not enough data
8.5
25
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.9
21
Not enough data
7.7
17
Not enough data
Functionality
Feature Not Available
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
7.0
15
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Metrics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Sentry and Userback are categorized as Session Replay and Bug Tracking
Unique Categories
Userback is categorized as Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Sentry
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
29.8%
Information Technology and Services
17.7%
Internet
7.8%
Financial Services
3.5%
Health, Wellness and Fitness
2.8%
Other
38.3%
Marketing and Advertising
26.4%
Computer Software
18.8%
Information Technology and Services
12.0%
Design
9.1%
Internet
6.3%
Other
27.4%
Discussions
What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?
1 Comment
JD
You can intergrate senty with your application to get the errors on your email or simply getting notified when your system fails or give you any kind of...Read more
Does Sentry support distributed tracing?
1 Comment
Official Response from Sentry
Yes, and the OpenTelemetry question is probably the more useful one to answer first: No, you don't need to re-instrument. Sentry supports OTLP, so you can...Read more
Sentry has no more discussions with answers
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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