# SentiSum, Thematic vs Kapiche Comparison

| | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 14 | 43 | 42 | 
| **Largest Market Segment** | Small-Business (53.8% of reviews) | Enterprise (51.2% of reviews) | Mid-Market (48.8% of reviews) | 
| **Entry Level Price** | Starting at $3,000.00 Per Month | $25,000.00 Per Year | Contact Us 1 Users | 

---
## Top Pros & Cons

### SentiSum

**Not enough data**

### Thematic

Pros:
- Ease of Use (7 reviews)
- Customer Support (4 reviews)

Cons:
- Complex Setup (1 reviews)
- Difficult Setup (1 reviews)

### Kapiche

Pros:
- Customer Insights (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Accuracy Issues (1 reviews)
- Connection Issues (1 reviews)

---
## Ratings Comparison
| Rating | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (8 reviews) | 9.3 (27 reviews) | 8.7 (31 reviews) | 
  | **Ease of Use** | 9.2 (8 reviews) | 9.4 (29 reviews) | 8.7 (31 reviews) | 
  | **Ease of Setup** | Not enough data | 8.9 (22 reviews) | 9.2 (18 reviews) | 
  | **Ease of Admin** | Not enough data | 8.9 (17 reviews) | 8.9 (17 reviews) | 
  | **Quality of Support** | 10.0 (8 reviews) | 9.8 (28 reviews) | 9.9 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.9 (17 reviews) | 9.7 (17 reviews) | 
  | **Product Direction (% positive)** | 10.0 (5 reviews) | 9.0 (23 reviews) | 8.9 (22 reviews) | 

---
## Pricing

### SentiSum

#### Entry-Level Pricing

Plan: Pro

Price: Starting at $3,000.00 Per Month

Key Features:
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months

[Browse all 2 editions](https://www.g2.com/products/sentisum/pricing)

#### Free Trial

No

### Thematic

#### Entry-Level Pricing

Plan: Foundation

Price: $25,000.00 Per Year

Description: Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.

Key Features:
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis

[Browse all 2 editions](https://www.g2.com/products/thematic/pricing)

#### Free Trial

Yes

### Kapiche

#### Entry-Level Pricing

Plan: Business

Price: Contact Us 1 Users

Key Features:
- Creator user - 1
- Explorer user - 3
- Max rows per project - 100k 

[Learn more about Kapiche](https://www.g2.com/products/kapiche/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **SentiSum** | N/A | N/A |
| **Thematic** | 9.0/10 | 7 |
| **Kapiche** | 9.0/10 | 10 |

#### Feedback Management

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 9.2 (6 reviews) | 8.8 (8 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.7 (5 reviews) | 8.3 (10 reviews) | 

#### Feedback Analysis

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 9.5 (7 reviews) | 9.2 (10 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (6 reviews) | 9.2 (10 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (5 reviews) | 8.9 (9 reviews) | 

#### Feedback Sources

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Surveys** | Not enough data | 8.0 (5 reviews) | 10.0 (9 reviews) | 
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 9.0 (7 reviews) | 

#### Generative AI

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **SentiSum** | N/A | N/A |
| **Thematic** | N/A | N/A |
| **Kapiche** | 8.6/10 | 9 |

#### Setup

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Maintenance** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **No-Code** | Not enough data | Not enough data | 9.4 (8 reviews) | 

#### Data

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Data Visualization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Analysis

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Named entity recognition** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Topic Analysis** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Language Identification** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 8.9 (6 reviews) | 

#### Customization

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Custom Extension** | Not enough data | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Feature Not Available | 8.0 (5 reviews) | 

#### Generative AI

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **SentiSum** | N/A | N/A |
| **Thematic** | N/A | N/A |
| **Kapiche** | N/A | N/A |

#### Generative AI

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | Feature Not Available | 

#### System Management

| Feature | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


**Unique to Thematic (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Kapiche (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SentiSum | Thematic | Kapiche | 
|---|---|---|---|
| **Small-Business** | 53.8% | 17.1% | 9.8% | 
| **Mid-Market** | 30.8% | 31.7% | 48.8% | 
| **Enterprise** | 15.4% | 51.2% | 41.5% | 

### By Industry

#### SentiSum

- **Retail:** 30.8%
- **Apparel & Fashion:** 15.4%
- **Real Estate:** 7.7%
- **Information Technology and Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Events Services:** 7.7%
- **Consumer Services:** 7.7%
- **Consumer Goods:** 7.7%
- **Computer Games:** 7.7%

#### Thematic

- **Retail:** 9.8%
- **Telecommunications:** 7.3%
- **Computer Software:** 7.3%
- **Financial Services:** 7.3%
- **Airlines/Aviation:** 4.9%
- **Automotive:** 4.9%
- **Commercial Real Estate:** 4.9%
- **Insurance:** 4.9%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.9%
- **Other:** 39.0%

#### Kapiche

- **Market Research:** 12.2%
- **Automotive:** 9.8%
- **Retail:** 7.3%
- **Logistics and Supply Chain:** 7.3%
- **Information Technology and Services:** 7.3%
- **Higher Education:** 7.3%
- **Transportation/Trucking/Railroad:** 4.9%
- **Broadcast Media:** 2.4%
- **Construction:** 2.4%
- **Consumer Electronics:** 2.4%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to SentiSum

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)

### Alternatives to Thematic

- [Chattermill](https://www.g2.com/products/chattermill/reviews) — 4.5/5 stars (236 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23547 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Kapiche

- [Chattermill](https://www.g2.com/products/chattermill/reviews) — 4.5/5 stars (236 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)

---
## Top Discussions

### SentiSum

No discussions available for this product.

### Thematic

- Title: [What is the programming language used to create this, purely out of interest.  It’s very clever !](https://www.g2.com/discussions/30176-what-is-the-programming-language-used-to-create-this-purely-out-of-interest-it-s-very-clever) — 1 comment
  > **Top comment:** "Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research...."

### Kapiche

- Title: [How is Kapiche different to other text analytics providers?](https://www.g2.com/discussions/product-0e5727ff-2182-4991-ab3f-7ea3be5274be) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Traditional text analytics is typified by extensive codebooks that are provided upfront to the system. Besides the laborious and costly process just to get..."
- Title: [Can Kapiche be used to analyze text that is not part of a questionnaire/survey?](https://www.g2.com/discussions/product-b27bbf9b-e69b-49af-8416-7bee7ffc18d4) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Anywhere you have high volumes of unstructured text (sentence style responses) Kapiche can analyze and provide you context around the themes being..."
- Title: [Where is Kapiche hosted?](https://www.g2.com/discussions/security-30c1f142-7b7e-4b0d-8f1d-18af46347087) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kapiche is hosted securely on Microsoft Azure, which is trusted by the world’s most security-conscious organizations, including 95% of Fortune 500 businesses.
"
- Title: [How does your pricing work?](https://www.g2.com/discussions/pricing-b0976dcb-ca60-4ee4-949e-d91aa5589670) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our SaaS subscription tiers are charged per user seats. You can view our full pricing structure here: https://kapiche.com/pricing/
"
- Title: [Can we use Kapiche across multiple languages?](https://www.g2.com/discussions/product-71839231-1163-4fa2-8217-efaae28380bd) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our algorithm works across any language that uses Latin-based characters and adopts spaces between their words. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sentisum-vs-thematic-vs-kapiche)