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Compare Sentiment and Zoho Desk

See this
side-by-side comparison of Sentiment vs. Zoho Desk
based on preference data from user reviews. Sentiment rates 4.6/5 stars with 6 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Sentiment
Sentiment
(6)
4.6 out of 5
Sentiment
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Sentiment
Sentiment
Zoho Desk
Zoho Desk
Market Segments
Sentiment
Sentiment
Enterprise (66.7% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Sentiment
Sentiment
0$
Zoho Desk
Zoho Desk
$0 for 3 agents

Sentiment vs Zoho Desk

  • Reviewers felt that Sentiment meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Sentiment is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Sentiment over Zoho Desk.
Categories
Shared Categories
Sentiment
Sentiment
Zoho Desk
Zoho Desk
Sentiment and Zoho Desk are categorized as Social Customer Service
Unique Categories
Sentiment
Sentiment has no unique categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Customer Self-Service, and Help Desk
Pricing
Sentiment
Sentiment Pricing
Free
0$
Enterprise
Contact us
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Sentiment
Sentiment
10.0
Responses: 5
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Sentiment
Sentiment
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Sentiment
Sentiment
8.3
Responses: 5
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Sentiment
Sentiment
10.0
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Sentiment
Sentiment
9.7
Responses: 5
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Sentiment
Sentiment
9.3
Responses: 5
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Sentiment
Sentiment
9.7
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Sentiment
Sentiment
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Sentiment
Sentiment
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Sentiment were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Sentiment
Sentiment
33.3%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Sentiment
Sentiment
0%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Sentiment
Sentiment
66.7%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Sentiment
Sentiment Industry
Primary/Secondary Education
16.7%
Pharmaceuticals
16.7%
Mental Health Care
16.7%
Logistics and Supply Chain
16.7%
Internet
16.7%
Other
16.7%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Sentiment
G
Industry Analyst / Tech Writer in Internet

Is the perfect platform when it's come to finding the right software for your work.

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Sentiment
Janelle T.
User in Pharmaceuticals

I wish that they had more features to use.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Sentiment
Sentiment Discussions
Monty the Mongoose crying
Sentiment has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
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