Compare SendPulse and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (89.8% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0
$19.00 1 user per month billed annually
SendPulse
Star Rating
(711)4.6 out of 5
Market Segments
Small-Business (89.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many praising its minimalist interface and the ability to manage customer queries efficiently. Users appreciate how it consolidates all tickets and emails, making it easier to respond quickly and improve overall customer satisfaction.
- Users say that SendPulse shines in its segmentation options for push notifications, allowing for targeted communication based on user behavior. This feature has been highlighted as particularly useful for sending relevant alerts, which enhances user engagement and operational efficiency.
- According to verified reviews, Zendesk for Customer Service has a significantly higher G2 Score, indicating greater overall user satisfaction. Reviewers frequently mention its effectiveness in customer support, noting that it helps teams respond faster and more efficiently to inquiries.
- Reviewers mention that SendPulse is incredibly user-friendly, making it accessible even for those who are not tech-savvy. Users have noted that the platform allows for quick communication of important updates, such as safety alerts, which is crucial in industries like chemicals.
- G2 reviewers highlight that while Zendesk for Customer Service has a robust feature set, it may require more configuration to meet specific workflow needs. Some users have reported challenges in customization, which can impact the overall experience for teams with unique requirements.
- Users report that both platforms offer strong support, but SendPulse edges out slightly with higher ratings in quality of support. Reviewers appreciate the responsiveness and helpfulness of SendPulse's support team, which contributes to a smoother user experience.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
SendPulse
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.0
587
8.6
5,178
Ease of Use
9.0
599
8.6
5,286
Ease of Setup
8.9
419
8.0
3,247
Ease of Admin
8.9
363
8.2
3,113
Quality of Support
8.8
531
8.4
4,914
Has the product been a good partner in doing business?
9.0
342
8.4
3,036
Product Direction (% positive)
9.3
591
8.0
4,833
Features by Category
Sales Force Automation
8.4
77
Not enough data
8.4
69
Not enough data
8.3
78
Not enough data
8.2
73
Not enough data
8.1
68
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
8.2
69
Not enough data
8.2
72
Not enough data
Marketing Automation
8.6
82
Not enough data
8.6
82
Not enough data
8.5
79
Not enough data
8.1
75
Not enough data
Customer Support
8.3
78
Not enough data
8.4
79
Not enough data
8.6
81
Not enough data
7.8
73
Not enough data
8.2
74
Not enough data
Reporting & Analytics
8.4
74
Not enough data
8.6
76
Not enough data
Feature Not Available
Not enough data
Mobile & Social
8.4
71
Not enough data
8.7
74
Not enough data
8.3
68
Not enough data
Platform
8.6
95
Not enough data
8.5
99
Not enough data
8.5
94
Not enough data
8.2
85
Not enough data
Feature Not Available
Not enough data
8.3
84
Not enough data
8.8
98
Not enough data
8.5
84
Not enough data
Integration
8.5
92
Not enough data
8.4
90
Not enough data
8.3
80
Not enough data
Generative AI
7.8
42
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
8.8
240
|
Verified
Not enough data
8.7
249
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.7
237
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.6
239
|
Verified
Not enough data
8.5
219
|
Verified
Not enough data
8.5
166
|
Verified
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
8.2
204
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
Generative AI
7.8
112
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Marketing
6.9
13
Not enough data
6.4
13
Not enough data
6.8
12
Not enough data
6.8
13
Not enough data
6.9
13
Not enough data
Integration
8.7
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
164
|
Verified
Not enough data
8.1
152
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.2
153
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.8
2581
|
Verified
Not enough data
8.7
2608
|
Verified
Not enough data
8.5
2536
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1932
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2330
|
Verified
Not enough data
8.4
1745
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
8.6
31
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Administration
8.9
46
Not enough data
Feature Not Available
Not enough data
8.5
47
Not enough data
8.9
43
Not enough data
8.4
43
Not enough data
Feature Not Available
Not enough data
Integrations
8.6
38
Not enough data
8.6
37
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
Platform
8.8
40
Not enough data
8.5
37
Not enough data
8.1
36
Not enough data
8.8
42
Not enough data
8.6
39
Not enough data
8.8
43
Not enough data
8.5
38
Not enough data
9.0
44
Not enough data
Diagnosis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.9
76
Not enough data
Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.8
83
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Deliverability
6.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Campaigns
8.8
40
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.8
38
Not enough data
Analytics
8.8
39
Not enough data
8.7
39
Not enough data
Optimization
8.9
34
Not enough data
8.6
38
Not enough data
8.8
36
Not enough data
8.4
37
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
9.2
51
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
8.9
50
Not enough data
Edit
8.7
46
Not enough data
9.1
50
Not enough data
9.1
49
Not enough data
Logistics
9.1
48
Not enough data
7.9
46
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.9
58
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.8
50
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.1
45
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
8.9
49
|
Verified
Not enough data
8.6
51
Not enough data
SMS Platform
8.5
47
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
47
|
Verified
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.7
207
8.1
466
8.7
208
8.1
464
8.8
193
8.3
447
8.6
193
8.1
446
8.6
181
8.1
355
Platform
8.7
198
8.6
470
8.7
202
8.3
469
8.6
184
8.3
463
8.6
190
8.2
465
Feature Not Available
Feature Not Available
8.6
174
Feature Not Available
8.8
186
8.4
454
Generative AI
8.2
143
8.1
112
Feature Not Available
8.2
111
Page Customization
9.1
41
Not enough data
8.6
41
Not enough data
8.9
34
Not enough data
8.5
36
Not enough data
Page Optimization
8.6
33
Not enough data
8.8
36
Not enough data
8.5
34
Not enough data
8.5
29
Not enough data
Integrations
8.2
34
Not enough data
8.9
38
Not enough data
8.6
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Verification
Not enough data
Not enough data
Generative AI
8.5
24
Feature Not Available
Feature Not Available
7.9
206
Feature Not Available
Feature Not Available
Communication
8.8
30
8.6
948
|
Verified
8.7
30
8.4
963
|
Verified
8.5
29
8.1
719
8.7
26
8.5
735
|
Verified
Feature Not Available
8.0
520
Internal Use
8.6
31
8.0
1781
|
Verified
8.7
26
8.5
847
|
Verified
8.8
27
8.1
649
Feature Not Available
8.5
897
8.8
26
8.6
826
|
Verified
Feature Not Available
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
47
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
Campaigns
Feature Not Available
Not enough data
8.8
47
|
Verified
Not enough data
8.5
43
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
Engagement
8.8
42
|
Verified
Not enough data
Platform
9.0
49
|
Verified
Not enough data
8.9
52
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
SendPulse is categorized as SMS Marketing, Email Template Builder, Push Notification, Email Deliverability, Email Verification, Landing Page Builders, Transactional Email, CRM, Mobile Marketing, and Email Marketing
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
SendPulse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
12.6%
Information Technology and Services
6.4%
Education Management
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
65.9%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
SendPulse must be more open on free basis too?
2 Comments
IS
Hello Kashif,
I believe we do offer a lot on free plans, like
* 500 subscribers for email campaigns;
* 1,000 chatbot subscribers;
* completely free...Read more
What is the limit on email validator tool at a time.
2 Comments
RL
Hello everyone it is very possible to retrieve your stolen bitcoins. I never believed in bitcoin recovery because I was made to understand that it is not...Read more
What is SendPulse used for?
1 Comment
JK
SendPulse is a multi-channel marketing automation platform. Businesses use it to:
Email Marketing – create and send newsletters, automated campaigns, and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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