Compare Sendcloud and parcelLab 
At a Glance
Market Segments
Small-Business (93.5% of reviews)
Mid-Market (58.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Sendcloud
Star Rating
(145)4.6 out of 5
Market Segments
Small-Business (93.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansparcelLab
Star Rating
(257)4.6 out of 5
Market Segments
Mid-Market (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about parcelLabSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendcloud excels in user experience, particularly highlighting its intuitive portal that simplifies shipping management. Users appreciate the ability to compare prices from various forwarders like DPD, DHL, and Bpost all in one place.
- Users say that parcelLab offers exceptional visibility throughout the shipping process, with one reviewer noting its capability to track shipments from the warehouse to the customer. This feature is praised for providing comprehensive details that enhance customer communication.
- According to verified reviews, Sendcloud's ease of use is a standout feature, with many users mentioning the straightforward setup process and the helpful PrestaShop integration that automates order status updates, reducing manual tracking efforts.
- Reviewers mention that while parcelLab is also user-friendly, some find it slightly less intuitive compared to Sendcloud. However, they appreciate its depth of information and the ability to send notifications directly from the platform, which streamlines customer interactions.
- Users highlight that Sendcloud's support team is highly responsive and effective, with recent feedback praising the excellent assistance provided by account managers, which enhances the overall user experience.
- G2 reviewers note that while both platforms have similar star ratings, parcelLab has a stronger focus on mid-market businesses, which may cater better to larger operations needing detailed tracking and reporting features, as indicated by its robust shipment visibility capabilities.
Pricing
Entry-Level Pricing
Sendcloud
Free
Free
- Use Sendcloud discount rates
- Max. 2 shop integrations
- 1 branded tracking email
parcelLab
No pricing availableFree Trial
Sendcloud
Free Trial is available
parcelLab
No trial information availableRatings
Meets Requirements
8.8
115
9.0
218
Ease of Use
9.4
115
8.9
226
Ease of Setup
8.8
85
8.9
196
Ease of Admin
9.3
49
8.8
74
Quality of Support
8.7
114
8.8
206
Has the product been a good partner in doing business?
9.3
50
9.2
77
Product Direction (% positive)
9.8
103
9.7
211
Features by Category
Management - Multicarrier Parcel Management Solutions
8.4
18
Not enough data
9.3
20
Not enough data
8.8
20
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.7
19
Not enough data
Product Sales
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Administration
6.3
5
Not enough data
7.3
5
Not enough data
5.7
5
Not enough data
7.0
5
Not enough data
6.9
6
Not enough data
Labels
9.2
93
8.5
83
8.5
77
8.9
84
8.1
76
8.4
83
Order management
9.2
92
9.5
105
9.0
88
8.9
91
8.3
84
8.8
25
8.8
89
9.3
99
Carrier and rate management
8.3
85
Feature Not Available
8.7
88
8.8
85
8.4
80
Feature Not Available
Inventory management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
75
Feature Not Available
Reports
8.3
78
9.1
96
Feature Not Available
Feature Not Available
Feature Not Available
8.5
85
Integrations
Not enough data
9.0
98
Not enough data
8.8
91
Not enough data
Feature Not Available
Not enough data
8.8
92
Tracking
Not enough data
9.3
105
Not enough data
8.4
33
Transactions
Not enough data
8.4
93
Not enough data
8.8
90
Not enough data
8.9
22
Not enough data
9.0
21
Agentic AI - Package Tracking
7.4
24
7.7
30
7.8
24
8.4
35
8.1
24
8.3
34
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendcloud and parcelLab are categorized as Shipping and Package Tracking
Unique Categories
Sendcloud is categorized as Multicarrier Parcel Management Solutions and Drop Shipping
parcelLab is categorized as Returns Management and SAP Store
Reviews
Reviewers' Company Size
Sendcloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
parcelLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.0%
Consumer Goods
9.4%
Apparel & Fashion
8.7%
Food & Beverages
6.5%
Wholesale
5.8%
Other
56.5%
Retail
21.7%
Apparel & Fashion
16.5%
Consumer Services
10.9%
Consumer Goods
10.4%
Furniture
4.8%
Other
35.7%
Discussions
When will you integrate platforms such as DHL? that is the only thing missing for me at the moment.
1 Comment
Official Response from Sendcloud
Hi Ramona, thanks for your comment!
DHL is already available on Sendcloud, more info here: https://www.sendcloud.com/carriers/dhl/
All the best!Read more
Sendcloud has no more discussions with answers
What is ParcelLab used for?
1 Comment
Official Response from parcelLab
parcelLab is a cloud-based solution designed to enhance post-purchase communication for online retailers. Here are some of the things that parcelLab can be...Read more
How well does parcelLab connect with different e-commerce platforms?
1 Comment
TT
We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find...Read more
How long does it take to setup an account?
1 Comment
TT
At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations...Read more
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