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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
$19.00 1 user per month billed annually
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,651)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in In-App Messaging with a score of 9.3, while Zendesk for Customer Service scores 8.5. Reviewers mention that Sendbird's seamless integration of messaging features enhances real-time communication, making it a preferred choice for businesses focused on customer engagement.
- Reviewers mention that Sendbird outperforms Zendesk in Ease of Use, scoring 9.1 compared to Zendesk's 8.6. Users say that Sendbird's intuitive interface allows for quicker onboarding and less training time, which is crucial for teams looking to implement customer service solutions swiftly.
- Users on G2 highlight that Sendbird's Quality of Support is rated at 9.2, surpassing Zendesk's 8.4. Reviewers say that Sendbird's responsive customer service team is often praised for their quick resolution times and helpfulness, which can significantly impact user satisfaction.
- G2 users report that Sendbird shines in Workflow Optimization with a score of 8.8, while Zendesk scores 8.5. Reviewers mention that Sendbird's automation features streamline processes effectively, allowing teams to focus on more complex customer interactions.
- Users say that Zendesk for Customer Service has a strong Knowledge Base feature, scoring 8.5, but Sendbird is close behind at 8.4. Reviewers mention that both platforms provide valuable resources, but Zendesk's extensive documentation and community support are often highlighted as particularly beneficial for users seeking self-service options.
- Reviewers mention that both products perform well in Customer Interaction Automation, with Zendesk scoring 8.6 and Sendbird at 8.3. However, users report that Zendesk's automation capabilities are more robust, allowing for more complex workflows and better handling of customer inquiries.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Sendbird
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
102
8.6
5,112
Ease of Use
9.2
106
8.6
5,156
Ease of Setup
9.0
92
8.0
3,180
Ease of Admin
9.1
58
8.2
3,073
Quality of Support
9.2
102
8.4
4,790
Has the product been a good partner in doing business?
9.1
57
8.4
2,999
Product Direction (% positive)
9.1
104
8.0
4,766
Features by Category
Ticket and Case Management
Not enough data
8.8
2549
|
Verified
Not enough data
8.7
2564
|
Verified
Not enough data
8.5
2490
|
Verified
Not enough data
8.4
2335
|
Verified
Not enough data
8.2
1920
|
Verified
Not enough data
8.4
2397
|
Verified
Not enough data
8.6
2384
|
Verified
Not enough data
8.3
1852
|
Verified
Generative AI
Not enough data
7.6
383
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
244
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
Not enough data
8.5
2059
|
Verified
Not enough data
8.8
2306
|
Verified
Not enough data
8.4
1721
|
Verified
Not enough data
8.0
1425
|
Verified
Not enough data
8.0
1309
|
Verified
Platform
Not enough data
7.8
1386
|
Verified
8.9
48
8.0
1776
|
Verified
Not enough data
8.3
1946
|
Verified
Not enough data
8.2
1738
|
Verified
Not enough data
7.9
2338
|
Verified
Not enough data
8.0
2406
|
Verified
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Functionality
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Not enough data
Support
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
858
Not enough data
8.3
715
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
710
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Feature Not Available
7.6
39
7.9
207
7.6
32
Feature Not Available
Communication
Feature Not Available
8.6
950
|
Verified
8.8
47
8.5
964
|
Verified
Feature Not Available
8.1
720
9.2
48
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
8.9
48
8.0
1776
|
Verified
8.5
45
8.5
849
|
Verified
8.1
47
8.1
650
8.4
44
8.5
898
8.7
45
8.6
824
|
Verified
8.7
45
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1498
Not enough data
8.5
1435
Not enough data
8.0
1023
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.3
827
Not enough data
8.2
840
Not enough data
7.7
657
Not enough data
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
11
8.4
70
8.8
11
8.2
71
8.3
11
8.3
71
8.6
11
8.3
69
8.3
11
8.3
70
Customer Interaction Automation - AI Customer Support Agents
8.8
11
8.2
70
8.3
11
8.4
70
8.3
11
8.4
70
8.9
11
8.5
70
Automation
8.5
12
8.6
70
8.6
11
8.6
71
8.6
12
8.0
70
Autonomy
8.8
11
8.2
70
8.5
11
8.4
69
8.0
11
8.4
70
8.8
11
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Zendesk for Customer Service are categorized as AI Customer Support Agents and Live Chat
Unique Categories
Sendbird is categorized as Push Notification, Bot Platforms, and Communication Platform as a Service (CPaaS)
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Sendbird has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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