# Sendbird vs tawk.to Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sendbird offers a more robust support experience, with users highlighting its detailed reporting capabilities and the ability to manage messages from different client groups effectively. In contrast, while tawk.to is praised for its simplicity and ease of use, some users feel it lacks the depth of features that Sendbird provides.
- **Users say** that tawk.to excels in its straightforward setup process, with many recent reviewers noting how easy it is to get started without any technical expertise. This is a significant advantage for small businesses looking for a quick and cost-effective solution, especially since tawk.to offers a free version.
- **Reviewers mention** that Sendbird's API is particularly user-friendly for analysts, allowing them to create scripts for data export without needing extensive programming knowledge. This flexibility is a strong point for mid-market companies that require more complex integrations, whereas tawk.to is often seen as more suitable for basic chat functionalities.
- **According to verified reviews** , both platforms score similarly in ease of use, but Sendbird edges out slightly with a more comprehensive feature set that supports in-app messaging and customization. Users appreciate the ability to filter tasks and roles easily, which enhances team collaboration.
- **G2 reviewers highlight** that while tawk.to is favored for its affordability and user-friendliness, it may not meet the needs of businesses requiring advanced features like AI text generation and summarization, where Sendbird shows stronger performance. Users have noted Sendbird's capabilities in these areas as a significant advantage.
- **Users report** that both platforms have solid performance in terms of meeting requirements, but Sendbird's higher quality of support and detailed documentation is often cited as a reason for its preference among users who need reliable assistance and ongoing support for their operations.



| | Sendbird | tawk.to | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 124 | 202 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | Contact Us 10000 Conversation based pricing | Free Per Month | 

---
## Top Pros & Cons

### Sendbird

Pros:
- Ease of Use (52 reviews)
- Customer Support (32 reviews)

Cons:
- Expensive (19 reviews)
- Cost (10 reviews)

### tawk.to

Pros:
- Ease of Use (8 reviews)
- Features (4 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Sendbird | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 9.1 (105 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 9.2 (109 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 9.0 (94 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 9.1 (59 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 9.2 (104 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (58 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 9.1 (107 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### Sendbird

#### Entry-Level Pricing

Plan: Sendbird AI Agent

Price: Contact Us 10000 Conversation based pricing

Description: Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:

Key Features:
-  Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team

[Browse all 2 editions](https://www.g2.com/products/sendbird/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.2/10 | 20 |
| **tawk.to** | N/A | N/A |

#### Campaigns

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Customize** | 8.0 (19 reviews) | Not enough data | 
| **Scheduling** | 6.9 (19 reviews) | Not enough data | 
| **Retarget** | 6.7 (19 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Triggered Notifications** | 7.0 (19 reviews) | Not enough data | 

#### Analytics

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Campaign Performance** | 7.2 (19 reviews) | Not enough data | 
| **Audience Insights** | 7.2 (19 reviews) | Not enough data | 

#### Optimization

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **A/B Testing** | Feature Not Available | Not enough data | 
| **Personalization** | 7.8 (19 reviews) | Not enough data | 
| **Rich Notifications** | 7.8 (19 reviews) | Not enough data | 
| **Integrations** | 6.9 (19 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.6/10 | 70 |
| **tawk.to** | N/A | N/A |

#### Functionality

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Ease Of Integration** | 8.7 (68 reviews) | Not enough data | 
| **API Call Speed** | 8.7 (68 reviews) | Not enough data | 
| **Communication Varieties** | 8.6 (64 reviews) | Not enough data | 

#### Support

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Documentation** | 8.4 (67 reviews) | Not enough data | 
| **Community Support** | 8.1 (65 reviews) | Not enough data | 
| **Professional Support** | 9.0 (67 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.8/10 | 6 |
| **tawk.to** | N/A | N/A |

#### Generative AI

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.4/10 | 51 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.4 (39 reviews) | 6.8 (12 reviews) | 
| **AI Text Summarization** | 7.6 (39 reviews) | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | 7.6 (32 reviews) | 5.7 (9 reviews) | 

#### Communication

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Pop-up Chat** | Feature Not Available | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 8.9 (48 reviews) | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | Feature Not Available | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (49 reviews) | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | Feature Not Available | 8.3 (40 reviews) | 

####  Internal Use

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Customization ** | 8.9 (50 reviews) | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (46 reviews) | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (47 reviews) | 8.4 (112 reviews) | 
| **Knowledge Base** | 8.5 (45 reviews) | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (46 reviews) | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (45 reviews) | 8.3 (110 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.7/10 | 13 |
| **tawk.to** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Automated Ticket Resolution** | 8.5 (12 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.9 (12 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (12 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.8 (12 reviews) | Not enough data | 
| **Multilingual Support** | 8.5 (12 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Proactive Customer Outreach** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (12 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (12 reviews) | Not enough data | 
| **Workflow Optimization** | 9.0 (12 reviews) | Not enough data | 

#### Automation

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (13 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (12 reviews) | Not enough data | 
| **Document Processing** | 8.7 (13 reviews) | Not enough data | 

#### Autonomy

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Independent Decision Making** | 8.9 (12 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (12 reviews) | Not enough data | 
| **Task Execution** | 8.2 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.9 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Sendbird | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Sendbird (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Push Notification Software](https://www.g2.com/categories/push-notification), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)



---
## Reviewer Demographics

### By Company Size

| Segment | Sendbird | tawk.to | 
|---|---|---|
| **Small-Business** | 32.5% | 73.3% | 
| **Mid-Market** | 48.7% | 22.1% | 
| **Enterprise** | 18.8% | 4.6% | 

### By Industry

#### Sendbird

- **Computer Software:** 13.7%
- **Health, Wellness and Fitness:** 11.1%
- **Food & Beverages:** 6.0%
- **Consumer Services:** 6.0%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 5.1%
- **Hospital & Health Care:** 4.3%
- **Sports:** 3.4%
- **Computer Games:** 3.4%
- **Other:** 35.9%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to Sendbird

- [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) — 4.5/5 stars (53 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [CometChat](https://www.g2.com/products/cometchat/reviews) — 4.6/5 stars (110 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### Sendbird

No discussions available for this product.

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sendbird-vs-tawk-to)