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Compare Sendbird and tawk.to 
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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Per Month
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its pop-up chat feature, scoring 9.3, which allows for seamless customer engagement on websites. In contrast, Sendbird's pop-up chat feature received a lower score of 8.9, indicating that users may find it less effective for immediate customer interaction.
- Reviewers mention that Sendbird shines in quality of support, with a score of 9.3 compared to tawk.to's 8.4. This suggests that users may experience more responsive and helpful support when using Sendbird, which can be crucial for businesses needing timely assistance.
- G2 users highlight tawk.to's ease of setup with a score of 9.3, making it a preferred choice for small businesses looking for quick implementation. Sendbird, while still user-friendly, scored slightly lower at 9.0, which may indicate a more complex setup process.
- Users on G2 report that Sendbird offers superior natural language understanding (NLU), scoring 8.5 compared to tawk.to's 8.3. This could lead to better customer interactions and more accurate responses in conversations, enhancing user satisfaction.
- Reviewers mention that tawk.to's customizability is a strong point, scoring 8.8, allowing businesses to tailor the chat experience to their needs. Sendbird, while also customizable with a score of 8.7, may not offer the same level of flexibility, which could be a deciding factor for users seeking a personalized experience.
- Users say that Sendbird's API integration capabilities are robust, scoring 9.2, which is essential for businesses looking to connect various tools and platforms. tawk.to, with a score of 8.8, still offers good integration options but may not match the depth provided by Sendbird.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Sendbird
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
102
9.1
168
Ease of Use
9.2
106
9.1
168
Ease of Setup
9.0
92
9.2
83
Ease of Admin
9.1
58
9.1
77
Quality of Support
9.2
102
8.4
137
Has the product been a good partner in doing business?
9.1
57
9.0
66
Product Direction (% positive)
9.1
104
9.0
161
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Not enough data
Support
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
Not enough data
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
6.5
12
7.6
39
6.5
11
7.6
32
6.4
11
Communication
Feature Not Available
9.2
135
|
Verified
8.8
47
8.9
136
|
Verified
Feature Not Available
8.0
100
|
Verified
9.2
48
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
8.9
48
8.5
124
|
Verified
8.5
45
8.8
123
|
Verified
8.1
47
8.4
113
8.4
44
8.6
116
|
Verified
8.7
45
8.7
111
|
Verified
8.7
45
8.3
112
|
Verified
Customer Query Resolution - AI Customer Support Agents
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
Automation
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
Autonomy
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and tawk.to are categorized as Live Chat
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Communication Platform as a Service (CPaaS)
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Sendbird has no discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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