Compare Sendbird and tawk.to 
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Per Month
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird offers a more robust support experience, with users highlighting its detailed reporting capabilities and the ability to manage messages from different client groups effectively. In contrast, while tawk.to is praised for its simplicity and ease of use, some users feel it lacks the depth of features that Sendbird provides.
- Users say that tawk.to excels in its straightforward setup process, with many recent reviewers noting how easy it is to get started without any technical expertise. This is a significant advantage for small businesses looking for a quick and cost-effective solution, especially since tawk.to offers a free version.
- Reviewers mention that Sendbird's API is particularly user-friendly for analysts, allowing them to create scripts for data export without needing extensive programming knowledge. This flexibility is a strong point for mid-market companies that require more complex integrations, whereas tawk.to is often seen as more suitable for basic chat functionalities.
- According to verified reviews, both platforms score similarly in ease of use, but Sendbird edges out slightly with a more comprehensive feature set that supports in-app messaging and customization. Users appreciate the ability to filter tasks and roles easily, which enhances team collaboration.
- G2 reviewers highlight that while tawk.to is favored for its affordability and user-friendliness, it may not meet the needs of businesses requiring advanced features like AI text generation and summarization, where Sendbird shows stronger performance. Users have noted Sendbird's capabilities in these areas as a significant advantage.
- Users report that both platforms have solid performance in terms of meeting requirements, but Sendbird's higher quality of support and detailed documentation is often cited as a reason for its preference among users who need reliable assistance and ongoing support for their operations.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Sendbird
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
105
9.1
172
Ease of Use
9.2
109
9.0
172
Ease of Setup
9.0
94
9.0
88
Ease of Admin
9.1
59
9.0
78
Quality of Support
9.2
104
8.3
140
Has the product been a good partner in doing business?
9.1
58
8.9
67
Product Direction (% positive)
9.1
107
8.9
165
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Not enough data
Support
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
Not enough data
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
6.8
12
7.6
39
5.9
9
7.6
32
5.7
9
Communication
Feature Not Available
9.2
138
|
Verified
8.9
48
8.9
137
|
Verified
Feature Not Available
7.9
99
|
Verified
9.3
49
8.9
116
|
Verified
Feature Not Available
8.2
39
Internal Use
8.9
50
8.5
123
|
Verified
8.5
46
8.8
122
|
Verified
8.1
47
8.4
112
8.5
45
8.6
116
|
Verified
8.7
46
8.7
109
|
Verified
8.7
45
8.3
110
|
Verified
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Automation
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Not enough data
Autonomy
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and tawk.to are categorized as Live Chat
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Communication Platform as a Service (CPaaS)
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Food & Beverages
6.0%
Consumer Services
6.0%
Real Estate
6.0%
Other
57.3%
Information Technology and Services
12.0%
Computer Software
10.9%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.2%
Other
59.4%
Alternatives
Discussions
Sendbird has no discussions with answers
What is tawk.to used for?
1 Comment
SD
This is a absolutely crap product. Worst ux. I see why they are giving it in free.
Better switch to the free version of crisp.Read more
tawk.to has no more discussions with answers
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