Introducing G2.ai, the future of software buying.Try now
Compare SecureLink Customer Connect and Splashtop Remote Access 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SetMe
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
CrankWheel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FixMe.IT
Visit Website
At a Glance
Market Segments
Enterprise (53.1% of reviews)
Small-Business (84.2% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 User Per Month
SecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectSplashtop Remote Access
Star Rating
(488)4.8 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splashtop Remote Access excels in ease of use with a score of 9.7, while SecureLink Customer Connect has a lower score of 8.9, indicating that users find Splashtop more intuitive and user-friendly.
- Reviewers mention that Splashtop offers superior file sharing capabilities, scoring 9.9 compared to SecureLink's 9.6, highlighting that users appreciate the seamless file transfer experience in Splashtop.
- G2 users note that Splashtop's remote control feature is highly rated at 9.8, while SecureLink's performance in this area is not specified, suggesting that Splashtop may provide a more robust remote control experience.
- Users on G2 emphasize the strong performance and reliability of Splashtop, scoring 9.6, while SecureLink's performance score is lower at 8.7, indicating that Splashtop may offer a more dependable service.
- Reviewers say that Splashtop's session recording feature is rated at 9.0, which is on par with SecureLink, but users have highlighted that Splashtop's implementation is more user-friendly and accessible.
- Users report that Splashtop's multi-monitor support is rated at 9.0, which is comparable to SecureLink, but they mention that Splashtop provides a more seamless experience when managing multiple screens during remote sessions.
Pricing
Entry-Level Pricing
SecureLink Customer Connect
No pricing availableSplashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Free Trial
SecureLink Customer Connect
No trial information availableSplashtop Remote Access
Free Trial is available
Ratings
Meets Requirements
9.4
29
9.6
394
Ease of Use
8.9
28
9.7
398
Ease of Setup
9.2
17
9.4
281
Ease of Admin
8.9
19
9.6
238
Quality of Support
9.3
24
9.4
261
Has the product been a good partner in doing business?
9.2
17
9.6
221
Product Direction (% positive)
8.4
30
9.1
377
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.7
22
Not enough data
8.0
22
Not enough data
9.7
24
Not enough data
8.0
22
Conferencing Options
Not enough data
7.4
22
Not enough data
7.4
21
Not enough data
Feature Not Available
Application Tools
Not enough data
8.7
25
Not enough data
8.3
23
Not enough data
9.0
24
Agentic AI - Screen Sharing
Not enough data
5.6
6
Administration
Not enough data
9.0
70
Not enough data
8.9
70
Not enough data
8.0
67
Not enough data
9.3
69
Not enough data
8.4
67
Not enough data
8.8
70
Maintenance
Not enough data
8.3
68
Not enough data
8.4
65
Communication
Not enough data
8.5
68
Feature Not Available
6.2
64
Feature Not Available
6.1
64
Feature Not Available
6.8
65
Security
Not enough data
8.2
65
9.7
5
8.2
65
Device Support
Feature Not Available
8.2
67
Not enough data
8.4
68
Not enough data
8.3
67
Performance
8.7
5
8.2
66
Administration
Not enough data
9.0
217
Not enough data
8.9
154
Not enough data
Feature Not Available
Not enough data
8.3
146
Not enough data
8.5
151
Not enough data
9.3
223
Not enough data
9.2
221
Platform
Not enough data
9.3
210
Not enough data
8.7
202
Not enough data
Feature Not Available
Not enough data
9.5
245
Security
Not enough data
8.0
126
Not enough data
9.0
190
Not enough data
8.9
177
Categories
Categories
Shared Categories
SecureLink Customer Connect and Splashtop Remote Access are categorized as Remote Support
Unique Categories
SecureLink Customer Connect has no unique categories
Splashtop Remote Access is categorized as Screen Sharing and Remote Desktop
Reviews
Reviewers' Company Size
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Accounting
10.5%
Information Technology and Services
9.1%
Computer Software
4.4%
Hospital & Health Care
3.8%
Retail
3.6%
Other
68.6%
Alternatives
Discussions
Can multiple technicians connect to the same customer at once with SecureLink?
2 Comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 Comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
lloyd sax
1 Comment
TD
You can start a Splashtop free trial at https://www.splashtop.com/start-free-trial. It's a fully functional trial with no credit card or commitment required.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
