Introducing G2.ai, the future of software buying.Try now
Compare Scrut Automation and Vivantio 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Controllo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Comp AI
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Small-Business (50.2% of reviews)
Mid-Market (57.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $59.00 1 Agent License Per Month
Scrut Automation
Star Rating
(1,292)4.9 out of 5
Market Segments
Small-Business (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Scrut AutomationVivantio
Star Rating
(301)4.3 out of 5
Market Segments
Mid-Market (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vivantio's ticket creation user experience scores an 8.8, while Scrut Automation excels with a score of 9.7, indicating that Scrut offers a more intuitive and efficient ticketing process.
- Reviewers mention that Vivantio's ease of setup is rated at 8.1, which is significantly lower than Scrut Automation's impressive 9.7, suggesting that users find Scrut's onboarding process much more straightforward and user-friendly.
- G2 users highlight that Vivantio's quality of support is rated at 9.0, while Scrut Automation shines with a score of 9.8, indicating that users feel more satisfied with the responsiveness and effectiveness of Scrut's customer support team.
- Users on G2 report that Vivantio's SLA management feature scores an 8.7, whereas Scrut Automation achieves a higher score of 9.6, suggesting that Scrut provides more robust tools for managing service level agreements effectively.
- Reviewers mention that Vivantio's reporting and analytics capabilities score an 8.2, while Scrut Automation's features in this area are rated at 9.5, indicating that Scrut offers more comprehensive and insightful reporting tools that help users make data-driven decisions.
- Users say that while Vivantio has a solid ticketing system with a score of 8.8, Scrut Automation's overall functionality, including its automation features, is rated higher at 9.4, showcasing Scrut's superior capabilities in streamlining workflows and enhancing productivity.
Pricing
Entry-Level Pricing
Scrut Automation
No pricing availableVivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Scrut Automation
No trial information availableVivantio
Free Trial is available
Ratings
Meets Requirements
9.6
1,189
8.7
280
Ease of Use
9.5
1,205
8.6
281
Ease of Setup
9.5
858
8.2
149
Ease of Admin
9.6
631
8.4
143
Quality of Support
9.7
1,184
9.0
258
Has the product been a good partner in doing business?
9.7
638
8.9
137
Product Direction (% positive)
9.9
1,208
9.1
275
Features by Category
Ticket and Case Management
Not enough data
8.8
140
Not enough data
8.6
139
Not enough data
8.5
133
Not enough data
8.6
131
Not enough data
8.7
135
Not enough data
8.6
134
Not enough data
8.6
131
Not enough data
8.3
124
Generative AI
Not enough data
7.5
66
Not enough data
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
129
Not enough data
8.7
135
Not enough data
7.3
81
Not enough data
7.0
81
Not enough data
7.1
77
Platform
Not enough data
7.5
100
Not enough data
8.1
117
Not enough data
8.5
122
Not enough data
7.8
108
Not enough data
8.0
125
Not enough data
8.3
125
Administration
Not enough data
8.6
38
Not enough data
8.0
39
Not enough data
8.2
48
Service Desk
Not enough data
8.9
50
Not enough data
8.8
51
Not enough data
8.3
48
Management
Not enough data
8.3
49
Not enough data
8.8
45
Not enough data
8.9
39
Not enough data
8.5
37
Not enough data
8.5
29
Functionality
Not enough data
8.8
50
Not enough data
8.8
41
Not enough data
8.6
40
Not enough data
8.2
47
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Security
9.6
504
Not enough data
9.2
381
Not enough data
9.2
421
Not enough data
9.5
425
Not enough data
Compliance
9.5
416
Not enough data
9.4
378
Not enough data
9.6
378
Not enough data
Administration
9.5
397
Not enough data
9.5
401
Not enough data
9.4
368
Not enough data
Asset Inventory
9.2
143
Not enough data
9.2
134
Not enough data
9.2
136
Not enough data
8.9
120
Not enough data
9.0
132
Not enough data
Generative AI
7.1
68
Not enough data
7.4
60
Not enough data
Agentic AI - IT Asset Management
6.7
9
Not enough data
6.7
9
Not enough data
7.8
9
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
Management
9.4
121
Not enough data
9.4
114
Not enough data
9.4
121
6.3
5
9.3
123
Not enough data
Audit Management
9.3
45
Not enough data
9.5
43
Not enough data
9.5
44
Not enough data
9.6
43
Not enough data
9.5
42
Not enough data
Regulatory Change Management
9.1
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.0
36
Not enough data
9.3
39
Not enough data
8.6
37
Not enough data
Risk Management
9.4
37
Not enough data
9.5
38
Not enough data
9.2
35
Not enough data
9.2
33
Not enough data
Third Party & Supplier Risk Management
9.2
34
Not enough data
9.0
33
Not enough data
8.8
32
Not enough data
8.6
31
Not enough data
Business Continuity Management
9.1
33
Not enough data
9.2
31
Not enough data
9.1
31
Not enough data
Ethics and Compliance Learning
9.3
30
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
9.3
27
Not enough data
Generative AI
5.4
19
Not enough data
5.8
19
Not enough data
Platform
9.0
31
Not enough data
9.4
32
Not enough data
8.2
29
Not enough data
9.3
34
Not enough data
Services
9.3
32
Not enough data
9.1
32
Not enough data
9.5
30
Not enough data
9.0
29
Not enough data
Functionality
9.1
173
Not enough data
9.2
170
Not enough data
9.2
178
Not enough data
9.3
174
Not enough data
Risk assessment
9.3
176
Not enough data
8.7
144
Not enough data
9.2
167
Not enough data
7.6
28
Not enough data
Generative AI - Vendor Security and Privacy Assessment
6.9
22
Not enough data
6.9
22
Not enough data
Configuration
8.9
139
Not enough data
9.3
148
Not enough data
9.5
144
Not enough data
9.3
151
Not enough data
9.3
128
Not enough data
Visibility
9.2
152
Not enough data
9.3
126
Not enough data
Vulnerability Management
9.2
135
Not enough data
9.3
147
Not enough data
9.3
140
Not enough data
9.3
147
Not enough data
Asset Management
9.1
41
Not enough data
8.9
38
Not enough data
9.5
42
Not enough data
Monitoring
9.5
40
Not enough data
9.5
40
Not enough data
9.5
40
Not enough data
9.5
39
Not enough data
Risk Management
9.6
62
Not enough data
9.4
58
Not enough data
9.4
58
Not enough data
9.4
55
Not enough data
Generative AI
7.5
27
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.0
62
Not enough data
Monitoring - IT Risk Management
7.3
23
Not enough data
Agentic AI - IT Risk Management
6.9
16
Not enough data
7.4
16
Not enough data
Generative AI
7.6
174
Not enough data
7.4
166
Not enough data
Workflows - Audit Management
9.1
132
Not enough data
9.0
127
Not enough data
9.0
120
Not enough data
9.0
127
Not enough data
8.9
122
Not enough data
Documentation - Audit Management
9.3
135
Not enough data
9.3
130
Not enough data
Reporting & Analytics - Audit Management
9.4
132
Not enough data
9.4
131
Not enough data
9.4
133
Not enough data
Generative AI
6.8
87
Not enough data
6.8
85
Not enough data
Platform AI Features - Policy Management
7.7
37
Not enough data
8.2
38
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.5
133
Not enough data
8.8
148
Not enough data
8.7
155
Not enough data
8.1
132
Not enough data
8.1
126
Reporting
Not enough data
8.3
150
Not enough data
8.2
139
Not enough data
8.0
117
Access & Usability
Not enough data
7.4
110
Not enough data
8.4
142
Not enough data
8.5
119
Not enough data
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Security Compliance
7.9
87
Not enough data
7.9
87
Not enough data
Categories
Categories
Shared Categories
Scrut Automation and Vivantio are categorized as IT Asset Management
Unique Categories
Vivantio is categorized as HR Service Delivery, IT Service Management (ITSM) Tools, HR Case Management, Service Desk, Help Desk, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Scrut Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.3%
Information Technology and Services
23.1%
Financial Services
11.7%
Hospital & Health Care
2.5%
Insurance
2.1%
Other
22.4%
Information Technology and Services
18.7%
Outsourcing/Offshoring
14.0%
Telecommunications
7.3%
Hospital & Health Care
3.3%
Financial Services
3.3%
Other
53.3%
Alternatives
Discussions
Scrut Automation has no discussions with answers
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
