# Scrut Automation vs Vivantio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Scrut Automation excels in user satisfaction, boasting a higher overall rating compared to Vivantio. Users appreciate its ease of use and implementation, particularly highlighting how it simplifies compliance processes with minimal effort, making it a strong choice for organizations needing to manage certifications like ISO and SOC 2.
- **According to verified reviews** , Vivantio stands out for its robust incident and customer service management capabilities. Users commend its ability to automate and customize workflows, which enhances internal IT support and incident management, although some mention challenges with configuration that may require additional time to address.
- **Reviewers mention** that Scrut Automation provides exceptional support, with many users noting the platform's effectiveness in guiding teams through external audits and compliance requirements. This level of support contributes to a smoother experience for businesses in regulated industries.
- **Users say** that Vivantio offers extensive customization options, allowing organizations to manage a wide range of tickets, including incidents and change requests. This flexibility is praised, but some users feel that the initial setup could be more intuitive, which may impact the onboarding experience.
- **G2 reviewers highlight** that Scrut Automation's focus on risk management and compliance makes it particularly valuable for small businesses in sectors like banking. Its user-friendly interface and quick implementation are frequently mentioned as key benefits that help teams get up and running swiftly.
- **According to recent user feedback** , while Vivantio is recognized for its collaborative approach to IT service management, some users express a desire for improved integration capabilities with other tools, which could enhance its overall effectiveness in diverse operational environments.



| | Scrut Automation | Vivantio | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,307 | 295 | 
| **Largest Market Segment** | Small-Business (50.2% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### Scrut Automation

Pros:
- Ease of Use (276 reviews)
- Customer Support (249 reviews)

Cons:
- Improvement Needed (69 reviews)
- Technical Issues (52 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | Scrut Automation | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 9.6 (1196 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 9.5 (1213 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 9.5 (866 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 9.6 (635 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 9.7 (1190 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (642 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 9.9 (1216 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### Scrut Automation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (140 reviews) | 
| **Ticket response user experience** | Not enough data | 8.6 (139 reviews) | 
| **Workflow** | Not enough data | 8.5 (133 reviews) | 
| **Response Automation** | Not enough data | 8.6 (131 reviews) | 
| **SLA Management** | Not enough data | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (134 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (124 reviews) | 

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (66 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (129 reviews) | 
| **Email to Case** | Not enough data | 8.7 (135 reviews) | 
| **Chat/Live Support** | Not enough data | 7.3 (81 reviews) | 
| **Social Integration** | Not enough data | 7.0 (81 reviews) | 
| **Voice** | Not enough data | 7.1 (77 reviews) | 

#### Platform

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (100 reviews) | 
| **Customization ** | Not enough data | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (122 reviews) | 
| **Integration** | Not enough data | 7.8 (108 reviews) | 
| **Reporting** | Not enough data | 8.0 (125 reviews) | 
| **Dashboards** | Not enough data | 8.3 (125 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Change Management** | Not enough data | 8.6 (38 reviews) | 
| **Asset Management** | Not enough data | 8.0 (39 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (48 reviews) | 

#### Service Desk

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (48 reviews) | 
| **Incident Reports** | Not enough data | 8.8 (49 reviews) | 
| **Process Workflow** | Not enough data | 8.3 (47 reviews) | 

#### Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (47 reviews) | 
| **Administration Console** | Not enough data | 8.8 (45 reviews) | 
| **Access Management** | Not enough data | 8.9 (39 reviews) | 
| **Asset Management** | Not enough data | 8.5 (37 reviews) | 
| **Policy Dictation** | Not enough data | 8.5 (29 reviews) | 

#### Functionality

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.8 (49 reviews) | 
| **Performance Logging** | Not enough data | 8.8 (41 reviews) | 
| **Alerting** | Not enough data | 8.6 (40 reviews) | 
| **Automation** | Not enough data | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud Compliance

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 9.5/10 | 534 |
| **Vivantio** | N/A | N/A |

#### Security

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Compliance Monitoring** | 9.6 (507 reviews) | Not enough data | 
| **Anomoly Detection** | 9.2 (383 reviews) | Not enough data | 
| **Data Loss Prevention** | 9.2 (422 reviews) | Not enough data | 
| **Cloud Gap Analytics** | 9.5 (426 reviews) | Not enough data | 

#### Compliance

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Governance** | 9.5 (418 reviews) | Not enough data | 
| **Data Governance** | 9.4 (379 reviews) | Not enough data | 
| **Sensitive Data Compliance** | 9.6 (379 reviews) | Not enough data | 

#### Administration

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Policy Enforcement** | 9.5 (398 reviews) | Not enough data | 
| **Auditing** | 9.5 (402 reviews) | Not enough data | 
| **Workflow Management** | 9.3 (371 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 8.2/10 | 162 |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | 9.2 (143 reviews) | Not enough data | 
| **Software Asset Inventory** | 9.2 (134 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 9.2 (136 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 8.9 (120 reviews) | Not enough data | 
| **Asset Discovery** | 9.0 (132 reviews) | Not enough data | 

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Generation** | 7.1 (68 reviews) | Not enough data | 
| **AI Text Generation** | 7.4 (60 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (9 reviews) | Not enough data | 
| **Decision Making** | 7.0 (9 reviews) | Not enough data | 

#### Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Central Dashboard** | 9.4 (121 reviews) | Not enough data | 
| **Asset Policy Management** | 9.4 (114 reviews) | Not enough data | 
| **Risk Management** | 9.4 (121 reviews) | 6.3 (5 reviews) | 
| **Integrations** | 9.3 (123 reviews) | Not enough data | 

### Vendor Security and Privacy Assessment

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 8.5/10 | 196 |
| **Vivantio** | N/A | N/A |

#### Functionality

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Customized Vendor Pages** | 9.1 (175 reviews) | Not enough data | 
| **Centralized Vendor Catalog** | 9.2 (171 reviews) | Not enough data | 
| **Questionnaire Templates** | 9.2 (180 reviews) | Not enough data | 
| **User Access Control** | 9.3 (176 reviews) | Not enough data | 

#### Risk assessment

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Risk Scoring** | 9.2 (178 reviews) | Not enough data | 
| **4th Party Assessments** | 8.7 (145 reviews) | Not enough data | 
| **Monitoring And Alerts** | 9.2 (168 reviews) | Not enough data | 
| **AI Monitoring** | 7.6 (28 reviews) | Not enough data | 

#### Generative AI - Vendor Security and Privacy Assessment

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Text Summarization** | 6.9 (22 reviews) | Not enough data | 
| **Text Generation** | 6.9 (22 reviews) | Not enough data | 

### Cloud Security Posture Management (CSPM)

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 9.3/10 | 196 |
| **Vivantio** | N/A | N/A |

#### Configuration

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **DLP Configuration** | 8.9 (139 reviews) | Not enough data | 
| **Configuration Monitoring** | 9.3 (149 reviews) | Not enough data | 
| **Unified Policy Management** | 9.5 (145 reviews) | Not enough data | 
| **Adaptive Access Control** | 9.3 (152 reviews) | Not enough data | 
| **API / Integrations** | 9.3 (129 reviews) | Not enough data | 

#### Visibility

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Multicloud Visibility** | 9.2 (153 reviews) | Not enough data | 
| **Asset Discovery** | 9.3 (127 reviews) | Not enough data | 

#### Vulnerability Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Threat Hunting** | 9.2 (136 reviews) | Not enough data | 
| **Vulnerability Scanning** | 9.3 (148 reviews) | Not enough data | 
| **Vulnerability Intelligence** | 9.3 (141 reviews) | Not enough data | 
| **Risk-Prioritization** | 9.3 (148 reviews) | Not enough data | 

### Attack Surface Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 9.3/10 | 69 |
| **Vivantio** | N/A | N/A |

#### Asset Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Asset Discovery** | 9.1 (41 reviews) | Not enough data | 
| **Shadow IT Detection** | 8.9 (38 reviews) | Not enough data | 
| **Change Management** | 9.5 (42 reviews) | Not enough data | 

#### Monitoring

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Gap Analysis** | 9.5 (40 reviews) | Not enough data | 
| **Vulnerability Intelligence** | 9.5 (40 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.5 (40 reviews) | Not enough data | 
| **Continuous Monitoring** | 9.5 (39 reviews) | Not enough data | 

#### Risk Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Risk-Prioritization** | 9.6 (62 reviews) | Not enough data | 
| **Reconnaissance** | 9.4 (58 reviews) | Not enough data | 
| **At-Risk Analysis** | 9.4 (58 reviews) | Not enough data | 
| **Threat Intelligence** | 9.4 (55 reviews) | Not enough data | 

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Summarization** | 7.5 (27 reviews) | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (70 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (72 reviews) | 
| **Community Forums** | Not enough data | 8.1 (58 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (57 reviews) | 
| **Personalization** | Not enough data | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (72 reviews) | 
| **Automation** | Not enough data | 8.4 (70 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (53 reviews) | 
| **Integrations** | Not enough data | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Risk Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 7.1/10 | 65 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Generation** | 7.0 (62 reviews) | Not enough data | 

#### Monitoring - IT Risk Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Monitoring** | 7.3 (23 reviews) | Not enough data | 

#### Agentic AI - IT Risk Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (16 reviews) | Not enough data | 

### Audit Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 8.9/10 | 217 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Summarization** | 7.6 (174 reviews) | Not enough data | 
| **AI Text Generation** | 7.4 (166 reviews) | Not enough data | 

#### Workflows - Audit Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Audit Trail** | 9.1 (132 reviews) | Not enough data | 
| **Recommendations** | 9.0 (127 reviews) | Not enough data | 
| **Collaboration Tools** | 9.0 (121 reviews) | Not enough data | 
| **Integrations** | 9.0 (128 reviews) | Not enough data | 
| **Planning & Scheduling** | 8.9 (122 reviews) | Not enough data | 

#### Documentation - Audit Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Templates & Forms** | 9.3 (135 reviews) | Not enough data | 
| **Checklists** | 9.3 (130 reviews) | Not enough data | 

#### Reporting & Analytics - Audit Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Dashboard** | 9.4 (132 reviews) | Not enough data | 
| **Audit Performance** | 9.4 (131 reviews) | Not enough data | 
| **Industry Compliance** | 9.4 (133 reviews) | Not enough data | 

### Policy Management

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 7.4/10 | 90 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **AI Text Generation** | 6.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (85 reviews) | Not enough data | 

#### Platform AI Features - Policy Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Reports** | 7.7 (37 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (38 reviews) | Not enough data | 

### Cloud Security

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Cloud Visibility

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Data Discovery** | Not enough data | Not enough data | 
| **Cloud Registry** | Not enough data | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | Not enough data | 

#### Security

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data loss Prevention** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 

#### Identity

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **SSO** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 
| **User Analytics** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | N/A | N/A |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.5 (133 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (148 reviews) | 
| **Ticket Notifications** | Not enough data | 8.7 (155 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (126 reviews) | 

#### Reporting

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (150 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (139 reviews) | 
| **Surveys** | Not enough data | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Mobile** | Not enough data | 7.4 (110 reviews) | 
| **Self Service** | Not enough data | 8.4 (142 reviews) | 
| **Active Directory** | Not enough data | 8.5 (119 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Security Compliance

| Product | Score | Reviews |
|---|---|---|
| **Scrut Automation** | 7.9/10 | 95 |
| **Vivantio** | N/A | N/A |

#### Generative AI - Security Compliance

| Feature | Scrut Automation | Vivantio | 
|---|---|---|
| **Predictive Risk** | 7.9 (88 reviews) | Not enough data | 
| **Automated Documentation** | 7.9 (90 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Scrut Automation (8):** [ Attack Surface Management Software](https://www.g2.com/categories/attack-surface-management), [Security Compliance Software](https://www.g2.com/categories/security-compliance), [Cloud Security Posture Management (CSPM) Software](https://www.g2.com/categories/cloud-security-posture-management-cspm), [Vendor Security and Privacy Assessment Software](https://www.g2.com/categories/vendor-security-and-privacy-assessment), [Cloud Compliance Software](https://www.g2.com/categories/cloud-compliance), [Policy Management Software](https://www.g2.com/categories/policy-management), [IT Risk Management Software](https://www.g2.com/categories/it-risk-management), [Audit Management Software](https://www.g2.com/categories/audit-management)

**Unique to Vivantio (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Scrut Automation | Vivantio | 
|---|---|---|
| **Small-Business** | 50.2% | 14.3% | 
| **Mid-Market** | 47.7% | 57.5% | 
| **Enterprise** | 2.2% | 28.2% | 

### By Industry

#### Scrut Automation

- **Computer Software:** 38.3%
- **Information Technology and Services:** 23.0%
- **Financial Services:** 11.6%
- **Hospital & Health Care:** 2.5%
- **Insurance:** 2.2%
- **Human Resources:** 1.9%
- **Computer & Network Security:** 1.8%
- **Logistics and Supply Chain:** 1.4%
- **Marketing and Advertising:** 1.4%
- **Internet:** 1.4%
- **Other:** 14.7%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Scrut Automation

- [Vanta](https://www.g2.com/products/vanta/reviews) — 4.6/5 stars (2449 reviews)
- [Sprinto](https://www.g2.com/products/sprinto-inc/reviews) — 4.8/5 stars (1648 reviews)
- [Secureframe](https://www.g2.com/products/secureframe/reviews) — 4.7/5 stars (797 reviews)
- [Drata](https://www.g2.com/products/drata/reviews) — 4.7/5 stars (1172 reviews)
- [Thoropass](https://www.g2.com/products/thoropass/reviews) — 4.7/5 stars (578 reviews)
- [Optro](https://www.g2.com/products/optro/reviews) — 4.6/5 stars (1595 reviews)
- [Wiz](https://www.g2.com/products/wiz-wiz/reviews) — 4.7/5 stars (793 reviews)
- [Scytale](https://www.g2.com/products/scytale-g2/reviews) — 4.8/5 stars (646 reviews)
- [Hyperproof](https://www.g2.com/products/hyperproof/reviews) — 4.5/5 stars (217 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4304 reviews)

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### Scrut Automation

No discussions available for this product.

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/scrut-automation-vs-vivantio)