Compare ScreenSteps and Tettra 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (53.4% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Starting at $40.00 10 Users Per Month
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansTettra
Star Rating
(159)4.7 out of 5
Market Segments
Small-Business (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 10 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ScreenSteps excels in customer support, with users highlighting the "incredibly fast support" and the overall excellent customer experience as key reasons for their satisfaction. This makes it a strong choice for teams that prioritize responsive assistance.
- Users say that Tettra offers a highly intuitive interface, making it easy to navigate and find information quickly. Reviewers appreciate the organization of documents, which helps streamline knowledge sharing and reduces the time spent searching for information.
- According to verified reviews, ScreenSteps is praised for its ease of use and setup, with many users noting that it serves well as both an internal and external product manual. This versatility can be particularly beneficial for companies looking to centralize their documentation.
- Reviewers mention that Tettra's search functionality is intuitive, allowing users to easily locate reliable and up-to-date information. This feature is especially valuable for teams that need quick access to critical data without unnecessary back-and-forth communication.
- Users highlight that while both products have similar star ratings, ScreenSteps has a smaller user base, which may indicate a more niche focus. This could be advantageous for organizations that prefer a tailored experience, but it may also mean less community support compared to Tettra's larger user community.
- G2 reviewers note that while ScreenSteps has a higher score in quality of support, Tettra's recent user feedback emphasizes its ease of navigation and document organization. This suggests that while ScreenSteps may provide better support, Tettra could be more user-friendly for day-to-day operations.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Tettra
Basic
Starting at $40.00
10 Users Per Month
For small teams just getting started with knowledge sharing
- Slack Integration
- Questions & Answers
- Page Requests
Free Trial
ScreenSteps
Free Trial is available
Tettra
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.0
131
Ease of Use
9.2
38
9.3
134
Ease of Setup
9.3
28
9.5
81
Ease of Admin
9.2
30
9.2
50
Quality of Support
9.6
33
9.4
110
Has the product been a good partner in doing business?
9.7
29
9.5
46
Product Direction (% positive)
8.1
36
9.2
130
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Options
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
9.0
14
Q&A Tools
Not enough data
8.3
11
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
8.9
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.8
10
Not enough data
8.3
12
Not enough data
8.5
9
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.5
58
Not enough data
8.7
61
Not enough data
9.0
64
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.1
59
Knowledge Dissemination
Not enough data
9.0
62
9.7
5
8.9
65
9.0
5
9.4
75
Not enough data
8.9
74
Not enough data
8.8
59
Not enough data
Feature Not Available
Not enough data
9.2
62
Not enough data
8.7
50
Not enough data
9.0
52
Agentic AI - Knowledge Base
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.9
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Tettra are categorized as Knowledge Base
Unique Categories
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Tettra is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tettra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Banking
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.9%
Information Technology and Services
3.9%
Other
35.3%
Marketing and Advertising
31.8%
Computer Software
10.8%
Financial Services
8.1%
Information Technology and Services
5.4%
Education Management
3.4%
Other
40.5%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
What is Tettra used for?
1 Comment
Official Response from Tettra
Tettra is an AI-powered internal knowledge base software that helps your team get answers and find information quickly. Tettra will help keep your...Read more
How much does Tettra cost?
1 Comment
Official Response from Tettra
Tettra has a free plan. You can invite up to 10 users to get started.
The scaling plan begins at $10 per user for a Slack or MS Teams integration,...Read more
What is Tettra Wiki?
1 Comment
Official Response from Tettra
Tettra is your internal knowledge base to end repetitive questions.
It offers a full suite of tools for sharing knowledge. With Tettra, you'll get:
*...Read more
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