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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Free
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansTango
Star Rating
(375)4.8 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its "Rich Text Editor" feature, scoring 9.7, which allows for detailed formatting and customization of guides. In contrast, Tango's editor, while functional, only scores 8.6, leading some reviewers to feel limited in their formatting options.
- Reviewers mention that ScreenSteps offers superior "Video Tutorials" with a score of 9.7, making it easier for users to create engaging content. Tango's score of 8.2 indicates that users find its video capabilities less comprehensive, which can hinder the learning experience.
- G2 users highlight ScreenSteps' "Knowledge Base" feature, which received a high score of 9.7, as a strong point for organizing and sharing information. Conversely, Tango's knowledge base functionality, scoring 9.1, is seen as less robust, leading to some frustration among users trying to manage their documentation.
- Users on G2 report that ScreenSteps' "Publishing Workflows" are highly effective, also scoring 9.7, allowing for seamless content distribution. Tango, with a score of 8.2 in this area, is perceived as having less intuitive workflows, which can complicate the publishing process.
- Reviewers mention that ScreenSteps shines in "User, Role, and Access Management" with a score of 9.0, providing a clear structure for team collaboration. In contrast, Tango lacks some advanced features in this area, which users feel could enhance their control over access permissions.
- Users say that ScreenSteps' "Trackable Analytics" feature, scoring 9.2, provides valuable insights into content performance, helping teams make data-driven decisions. Tango's analytics, scoring 8.3, are seen as less detailed, which may limit users' ability to assess the effectiveness of their guides.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Tango
Free
Free
Create or join a tango Workspace with up to 10 colleagues, and create up to 15 process guides.
- 15 shared Workflows
- Browser process capture
- Basic exports and sharing
Free Trial
ScreenSteps
Free Trial is available
Tango
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.3
361
Ease of Use
9.2
38
9.5
369
Ease of Setup
9.3
28
9.6
307
Ease of Admin
9.2
30
9.4
138
Quality of Support
9.6
33
9.3
201
Has the product been a good partner in doing business?
9.7
29
9.6
117
Product Direction (% positive)
8.1
36
9.5
359
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
User Analysis
Not enough data
Feature Not Available
Not enough data
7.8
131
User Support
Not enough data
7.8
129
Not enough data
7.2
125
Not enough data
7.7
123
Walkthrough Type
Not enough data
8.4
129
Not enough data
9.0
130
Platform Basics - Digital Adoption Platform
Not enough data
8.8
30
Not enough data
8.9
30
Analytics - Digital Adoption Platform
Not enough data
8.8
29
Functions - Digital Adoption Platform
Not enough data
8.9
28
Not enough data
9.3
28
Agentic AI - Digital Adoption Platform
Not enough data
8.0
19
Automation Building
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot Management & Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligent Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Options
9.7
5
8.6
232
9.7
6
8.8
231
9.3
5
8.3
222
9.7
5
8.1
224
9.4
6
8.5
226
Guide Tools
Not enough data
8.4
221
Not enough data
9.0
229
9.0
5
9.0
225
9.0
5
8.3
218
Access Options
Not enough data
7.6
210
Not enough data
7.9
216
Not enough data
8.3
210
Platform Basics
Not enough data
9.5
188
Not enough data
8.7
171
Not enough data
8.9
177
Platform Content
Not enough data
8.7
171
Not enough data
8.6
175
Not enough data
8.7
174
Platform Additional Functionality
Not enough data
8.7
181
Not enough data
8.3
167
Agentic AI - Screen and Video Capture
Not enough data
8.0
47
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Tango are categorized as Work Instructions
Unique Categories
ScreenSteps is categorized as Knowledge Base, Contact Center Knowledge Base, and Standard Operating Procedures
Tango is categorized as AI Agent Builders, Digital Adoption Platform, Screen and Video Capture, and Robotic Process Automation (RPA)
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Computer Software
11.8%
Marketing and Advertising
8.0%
Education Management
6.4%
Primary/Secondary Education
6.1%
Information Technology and Services
5.6%
Other
62.0%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
Tango has no discussions with answers
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