Introducing G2.ai, the future of software buying.Try now
Compare ScreenSteps and Slack 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
$0.00
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSlack
Star Rating
(37,713)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ScreenSteps. Users appreciate its seamless workflow and effective communication features, which enhance daily interactions within teams.
- According to verified reviews, ScreenSteps stands out for its exceptional customer support, with users highlighting the "incredibly fast support" and the software's ease of use. This makes it a strong choice for organizations looking for a reliable knowledge base solution.
- Users say that Slack's extensive integrations and easy setup process contribute to its popularity, particularly among small businesses. Reviewers find that it optimizes time spent on meetings and emails, making it a go-to collaboration tool.
- Reviewers mention that ScreenSteps is particularly effective for creating internal and external product manuals, with features that allow for easy searching and keyword addition. This functionality is praised for enhancing content usability for customers.
- G2 reviewers highlight that while both products are user-friendly, ScreenSteps has a slight edge in ease of setup and administration, making it a favorable option for teams that prioritize quick onboarding and management.
- According to recent feedback, Slack's channel organization is a key feature that helps teams coordinate effectively, but some users express a desire for improved privacy options. In contrast, ScreenSteps users appreciate its focus on knowledge sharing and permissions management, which fosters a collaborative environment.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
ScreenSteps
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.2
30,891
Ease of Use
9.2
38
9.1
31,741
Ease of Setup
9.3
28
9.1
8,143
Ease of Admin
9.2
30
8.9
4,980
Quality of Support
9.6
33
8.8
21,456
Has the product been a good partner in doing business?
9.7
29
9.0
4,459
Product Direction (% positive)
8.1
36
8.7
30,204
Features by Category
Business Instant Messaging
Not enough data
9.1
13846
Not enough data
9.0
14379
Not enough data
8.6
13708
Business Instant Messaging
Not enough data
8.5
10171
Not enough data
8.1
9507
Business Instant Messaging
Not enough data
9.1
13602
Not enough data
9.2
13241
Not enough data
9.0
11725
Generative AI - Business Instant Messaging
Not enough data
7.5
1478
AI - Business Instant Messaging
Not enough data
7.5
1464
Not enough data
7.9
1470
Not enough data
7.4
1448
Not enough data
7.4
1449
Agentic AI - Business Instant Messaging
Not enough data
7.6
871
Not enough data
7.6
863
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Setup
Not enough data
9.0
667
Not enough data
8.9
658
Not enough data
8.6
645
Not enough data
8.9
665
Management
Not enough data
9.0
651
Not enough data
8.6
637
Not enough data
8.9
647
Generative AI
Not enough data
7.7
555
Agentic AI - Workflow Management
Not enough data
7.6
273
Not enough data
7.9
269
Not enough data
8.0
276
Not enough data
7.8
274
Not enough data
7.9
273
Not enough data
7.8
273
Not enough data
8.0
273
Guide Options
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Options
Not enough data
9.1
268
Not enough data
8.3
267
Not enough data
8.6
259
Not enough data
8.6
263
Not enough data
8.9
268
Not enough data
8.8
264
Q&A Tools
Not enough data
9.0
267
Not enough data
9.0
265
Not enough data
9.1
269
Not enough data
8.6
259
Not enough data
9.0
264
Not enough data
8.8
260
Not enough data
8.5
256
Not enough data
8.8
257
Not enough data
8.4
255
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.4
325
Not enough data
8.2
328
Not enough data
8.0
317
Not enough data
8.0
314
Feature Not Available
7.9
311
Not enough data
8.3
312
Knowledge Dissemination
Not enough data
8.1
306
9.7
5
8.7
311
9.0
5
8.9
313
Not enough data
8.9
313
Not enough data
8.3
310
Not enough data
8.2
303
Not enough data
8.6
314
Not enough data
8.6
304
Not enough data
8.5
301
Agentic AI - Knowledge Base
Not enough data
7.8
185
Not enough data
7.8
185
Not enough data
7.7
183
Login Options
Not enough data
9.0
740
Not enough data
8.5
722
Productivity
Not enough data
8.0
704
Not enough data
8.2
709
Not enough data
8.6
713
Not enough data
7.8
691
Not enough data
7.9
688
Customization
Not enough data
8.5
705
Not enough data
9.0
719
Not enough data
8.6
696
Agentic AI - Unified Workspaces
Not enough data
7.4
388
Not enough data
7.5
386
Compatibility
Not enough data
8.9
81
Not enough data
8.9
84
Not enough data
8.8
79
Agentic AI - Enterprise Search Software
Not enough data
8.2
50
Not enough data
8.1
47
Not enough data
8.7
48
Not enough data
8.3
48
Not enough data
8.3
48
Not enough data
8.4
46
Search Queries
Not enough data
8.6
80
Not enough data
9.0
79
Not enough data
8.6
79
Not enough data
8.9
80
Not enough data
8.8
77
AI powered search - Enterprise Search Software
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.3
14
Functionality
Not enough data
8.8
79
Not enough data
8.8
78
Not enough data
9.0
81
Compatibility - Enterprise Search Software
Not enough data
8.9
16
Not enough data
8.7
14
Not enough data
8.9
15
Functionality - Enterprise Search Software
Not enough data
8.8
15
Not enough data
9.0
14
Not enough data
9.0
15
Search Queries - Enterprise Search Software
Not enough data
8.8
14
Not enough data
8.6
14
Not enough data
8.3
15
Not enough data
8.9
15
Automation
Not enough data
8.8
1166
Not enough data
8.8
1141
Not enough data
8.5
1120
Administration
Not enough data
8.8
1138
Not enough data
8.6
1106
Not enough data
9.4
1161
Project management
Not enough data
8.7
1126
Not enough data
8.5
1096
Not enough data
8.5
1112
Not enough data
8.5
1102
Not enough data
8.5
1097
Not enough data
8.3
1072
Not enough data
8.2
1091
Workload
Not enough data
8.4
1061
Not enough data
8.8
1094
Not enough data
8.6
1063
Not enough data
8.4
1054
Communication & Collaboration
Not enough data
9.3
1190
Not enough data
9.0
1112
Not enough data
9.3
1165
Cost Management
Not enough data
8.0
1044
Not enough data
8.1
1044
Not enough data
8.1
1040
Integration
Not enough data
8.6
1059
Not enough data
8.4
1044
Not enough data
8.4
1033
Generative AI
Not enough data
7.5
992
Not enough data
7.6
989
Agentic AI - Work Management
Not enough data
7.6
494
Not enough data
7.7
491
Not enough data
8.0
491
Not enough data
7.7
491
Communication
Not enough data
9.4
1108
Not enough data
9.3
1092
Not enough data
8.8
1024
Not enough data
8.9
1016
Not enough data
9.1
1018
Content & Documents
Not enough data
9.1
1054
Not enough data
8.9
1019
Not enough data
8.7
1031
Not enough data
8.1
981
Controls
Not enough data
8.3
971
Not enough data
8.1
967
Not enough data
8.6
974
Not enough data
8.4
973
Not enough data
8.2
955
Project Management
Not enough data
8.4
970
Not enough data
8.3
956
Not enough data
8.5
964
Not enough data
8.6
960
Remote Collaboration
Not enough data
9.0
977
Not enough data
8.7
952
Not enough data
8.9
968
Not enough data
7.8
943
Generative AI
Not enough data
7.2
906
Not enough data
7.3
902
Agentic AI - Project Collaboration
Not enough data
7.4
419
Not enough data
7.6
421
Agentic AI - Audio Conferencing
Not enough data
7.3
266
Not enough data
7.5
266
Action Item Detection - AI Note-taking Software
Not enough data
8.5
10
Not enough data
8.8
10
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
11
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
10
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
11
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.6
11
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.6
12
Searchable Note Archives - AI Note-taking Software
Not enough data
8.3
10
Speaker Identification - AI Note-taking Software
Not enough data
8.8
11
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Slack are categorized as Knowledge Base
Unique Categories
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.6%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
