Compare ScreenSteps and Scribe 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (51.8% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Free
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansScribe
Star Rating
(770)4.8 out of 5
Market Segments
Small-Business (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scribe excels in ease of use, with many users highlighting how simple it is to create process documentation. One user mentioned, "I just hit start and perform the necessary function or SOP, and then the information is automatically recorded," showcasing its intuitive design.
- Users say ScreenSteps offers exceptional customer support, with feedback emphasizing the "incredibly fast support" and the software's ability to enhance content usability. This level of service seems to be a significant factor in user satisfaction.
- Reviewers mention that Scribe's desktop embedded tool allows for seamless integration with any program, making it a versatile choice for teams looking to document processes quickly and efficiently. This feature has been praised for significantly reducing the time needed to create documentation.
- According to verified reviews, ScreenSteps is noted for its search functionality, which makes it easy for users to find information quickly. One user appreciated the option to add keywords or phrases, enhancing the overall usability of the software.
- G2 reviewers highlight that while Scribe is user-friendly, it may not offer the same level of customization as ScreenSteps, which is often used for both internal and external manuals. Users appreciate the flexibility that ScreenSteps provides in tailoring content to specific needs.
- Users report that Scribe's free entry-level pricing makes it an attractive option for small businesses, allowing teams to access powerful documentation tools without upfront costs. In contrast, ScreenSteps starts at $100, which may be a barrier for some smaller teams.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Free Trial
ScreenSteps
Free Trial is available
Scribe
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.2
656
Ease of Use
9.2
38
9.4
664
Ease of Setup
9.3
28
9.5
610
Ease of Admin
9.2
30
9.4
298
Quality of Support
9.6
33
9.3
332
Has the product been a good partner in doing business?
9.7
29
9.4
276
Product Direction (% positive)
8.1
36
9.5
640
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
9.7
5
8.2
415
9.7
6
8.6
413
9.3
5
7.7
404
9.7
5
7.8
410
9.4
6
8.2
403
Guide Tools
Not enough data
8.0
395
Not enough data
8.3
402
9.0
5
8.6
410
9.0
5
7.9
387
Access Options
Not enough data
7.1
368
Not enough data
7.6
372
Not enough data
8.0
376
Platform Basics
Not enough data
9.6
409
Not enough data
Feature Not Available
Not enough data
8.7
393
Platform Content
Not enough data
8.4
196
Not enough data
8.1
370
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.7
385
Not enough data
8.4
360
Agentic AI - Screen and Video Capture
Not enough data
7.9
131
Task Tracking
Not enough data
8.0
328
Not enough data
7.5
321
Not enough data
8.1
325
Checklist Options
Not enough data
Feature Not Available
Not enough data
7.5
312
Not enough data
8.6
330
Software Availability
Not enough data
7.8
329
Not enough data
8.5
325
Feature Not Available
7.0
312
Not enough data
9.1
345
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Scribe are categorized as Work Instructions and Standard Operating Procedures
Unique Categories
ScreenSteps is categorized as Knowledge Base and Contact Center Knowledge Base
Scribe is categorized as Screen and Video Capture
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Banking
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.9%
Information Technology and Services
3.9%
Other
35.3%
Computer Software
8.4%
Information Technology and Services
7.4%
Financial Services
4.5%
Non-Profit Organization Management
4.5%
Accounting
4.2%
Other
70.9%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
Scribe has no discussions with answers
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