Link copied to clipboard # ScreenSteps vs Scribe Comparison - What are their main differences? Share [ Export ](/compare/screensteps/scribe/export.csv) ScreenStepsScribe[+ Add Product](#) Reviews **ScreenSteps** [ 4.7/5(54) ](https://www.g2.com/products/screensteps/reviews#reviews) **Scribe** [ 4.8/5(969) ](https://www.g2.com/products/scribe/reviews#reviews) Pricing **ScreenSteps** Free Trial **Starting at $100.00** 10 User Per Month · Answer Plan **Scribe** Free Trial **Free** · Basic **Pricing Insights** from reviews Time to Implement **ScreenSteps** 1 month Based on 5 responses **Scribe** \<1 monthFaster Based on 112 responses Return on Investment **ScreenSteps** 10 months Based on 7 responses **Scribe** 3 months7 months sooner Based on 111 responses Perceived Cost **ScreenSteps** $$$$$ **Scribe** $$$$$ Average Discount **ScreenSteps** 10%3% more **Scribe** 7% ![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps") ![Scribe](https://images.g2crowd.com/uploads/product/hd_favicon/c303e75e63fb4ef89018f108a13293da/scribe%282%29.svg "Scribe") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ScreenSteps** [ Ease of Use (1) ](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611854&qs=pros-and-cons#reviews)[ Easy Setup (1) ](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611897&qs=pros-and-cons#reviews)[ Formatting Issues (1) ](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611923&qs=pros-and-cons#reviews)[ Limited Options (1) ](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611887&qs=pros-and-cons#reviews) **Scribe** [ Ease of Use (358) ](https://www.g2.com/products/scribe/reviews?filters%5Bsentiment_snippet%5D=1887954&qs=pros-and-cons#reviews)[ Time-saving (179) ](https://www.g2.com/products/scribe/reviews?filters%5Bsentiment_snippet%5D=1887972&qs=pros-and-cons#reviews)[ Editing Difficulties (75) ](https://www.g2.com/products/scribe/reviews?filters%5Bsentiment_snippet%5D=1891535&qs=pros-and-cons#reviews)[ Screenshot Issues (43) ](https://www.g2.com/products/scribe/reviews?filters%5Bsentiment_snippet%5D=1891409&qs=pros-and-cons#reviews) Integrations **ScreenSteps** Not enough data **Scribe** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c4cea305272e01c609da9349efe4aba2/canvas-lms.png "Product Avatar Image") Canvas LMS ](https://www.g2.com/products/canvas-lms/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a9d78531f2b899b248303d9ae5cd2b94/caseworthy.png "Product Avatar Image") CaseWorthy ](https://www.g2.com/products/caseworthy/reviews)[ View all ](https://www.g2.com/products/scribe/integrations) Screenshots **ScreenSteps** ![ScreenSteps screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/62783/expirable-direct-uploads_2Fdb303ccb-1a59-4209-9ded-b3e031ee5782_2Fknowledge-base_1.png) **Scribe** ![Scribe screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1469039/Capture-_1_.png) Ratings Meets Requirements **ScreenSteps** 9.2 9.238 **Scribe** 9.2 9.2803 Ease of Use **ScreenSteps** 9.2 9.238 **Scribe** 9.4 9.4815 Ease of Setup **ScreenSteps** 9.3 9.328 **Scribe** 9.5 9.5755 Ease of Admin **ScreenSteps** 9.2 9.230 **Scribe** 9.4 9.4333 Quality of Support **ScreenSteps** 9.6 9.633 **Scribe** 9.2 9.2417 Has the product been a good partner in doing business? **ScreenSteps** 9.7 9.729 **Scribe** 9.4 9.4309 Product Direction (% positive) **ScreenSteps** 8.1 8.136 **Scribe** 9.5 9.5764 Features Work Instructions[Hide 41 FeaturesShow 41 Features](javascript:void(0);) 9.4 8 8.1 498 Guide Options Rich Text Editor 9.7(won by 1.4) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 434 Drag and Drop Editor 9.7(won by 1.1) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 433 Page Templates 9.3(won by 1.5) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 414 Video Tutorials 9.7(won by 1.8) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 427 Document Upload 9.4(won by 1.1) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 420 Guide Tools Training Modules 9.0(won by 0.3) 5 8.7 430 Analytics 9.0(won by 1.1) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 389 Prerequisites Not enough data 8.0(won by default) 399 Workflows Not enough data 8.3(won by default) 415 Access Options Multi-Language Support Not enough data 7.2(won by default) 371 Mobile Device Support Not enough data 7.6(won by default) 374 Single Sign-On (SSO) Not enough data 8.1(won by default) 382 Decision Support Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data SSL Security Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Content Library Not enough data Not enough data Workflow Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Generative AI Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Catalog Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);) 8.9 6 Not enough data Administration Database Management Not enough data Not enough data Data Workflows Not enough data Not enough data Issue Management Feature Not Available Not enough data Knowledge Management Knowledge Base 9.7(won by default) 6 Not enough data Publishing Workflows 9.7(won by default) 5 Not enough data Analytics 8.3(won by default) 5 Not enough data Compliance Policies and Controls Not enough data Not enough data Data Governance Feature Not Available Not enough data Compliance Feature Not Available Not enough data Auditing Feature Not Available Not enough data Customer Support Intelligent Search Feature Not Available Not enough data Suggestions Feature Not Available Not enough data Decision Trees Not enough data Not enough data Data Security Data Transport 8.0(won by default) 5 Not enough data Access Management 8.7(won by default) 5 Not enough data Risk Data Attributes Feature Not Available Not enough data Multi-Factor Authentication Not enough data Not enough data Administration User, Role, and Access Management 9.0(won by default) 5 Not enough data Performance and Reliability 9.2(won by default) 6 Not enough data Integrations Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Screen and Video Capture[Hide 57 FeaturesShow 57 Features](javascript:void(0);) Not enough data 8.6 558 Platform Basics Screen Capture Not enough data 9.6(won by default) 473 Image Editor Not enough data 8.7(won by default) 426 Video Capture Not enough data Feature Not Available Audio Capture Not enough data Not enough data Platform Content Scrolling Capture Not enough data 8.5(won by default) 205 Text Extraction Not enough data 8.2(won by default) 379 Screen Record Not enough data Feature Not Available Video Support Not enough data Not enough data Platform Additional Functionality File Sharing Not enough data 8.8(won by default) 435 Platform Search Not enough data 8.4(won by default) 367 Agentic AI - Screen and Video Capture Autonomous Task Execution Not enough data 7.9(won by default) 153 Additional Functionality Generative AI Not enough data 8.3(won by default) 5 Reporting/Analytics Not enough data Not enough data Meeting Management Not enough data Not enough data Multi-Screen Recording Not enough data Not enough data Video Streaming Not enough data Not enough data Single Sign On Not enough data Not enough data Video Editing Not enough data Not enough data Content Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Calendar Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Projections Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data File Management Not enough data Not enough data SSL Security Not enough data Not enough data Document Storage Not enough data Not enough data Backup and Recovery Not enough data Not enough data Reminders Not enough data Not enough data Annotations Not enough data Not enough data File Transfer Not enough data Not enough data Conferencing Not enough data Not enough data Chat/Messaging Not enough data Not enough data Image Editing Not enough data Not enough data Commenting/Notes Not enough data Not enough data Application Management Not enough data Not enough data Interactive Content Not enough data Not enough data User Management Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Communication Management Not enough data Not enough data Video Call Recording Not enough data Not enough data On-Demand Recording Not enough data Not enough data Workflow Management Not enough data Not enough data YouTube Uploading Not enough data Not enough data Template Management Not enough data Not enough data Video Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Email Management Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Performance Metrics Not enough data Not enough data Drag & Drop Not enough data Not enough data Standard Operating Procedures[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.0 385 Task Tracking Activity Feed Not enough data 8.0(won by default) 329 Task Schedules Not enough data 7.5(won by default) 322 Comments Not enough data 8.1(won by default) 330 Checklist Options Native Forms Not enough data 7.5(won by default) 312 Downloadable Manuals Not enough data 8.6(won by default) 336 Templates Not enough data Feature Not Available Software Availability Integrations Not enough data 7.9(won by default) 329 Permissions Not enough data 8.5(won by default) 326 Mobile Application Feature Not Available 7.1(won by default) 316 Desktop Application Not enough data 9.2(won by default) 363 Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);) 9.4 5 Not enough data Knowledge Pages Templates Not enough data Not enough data In-Content Feedback Not enough data Not enough data Versioning and Version History Not enough data Not enough data Decision Trees Not enough data Not enough data Duplicate Detection Feature Not Available Not enough data Content Editor Not enough data Not enough data WYSIWYG Editor Not enough data Not enough data Rich Text Editor Not enough data Not enough data Drag & Drop Editor Not enough data Not enough data Customizable Templates Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Pre-built Templates Not enough data Not enough data Knowledge Dissemination Permissions 9.7(won by default) 5 Not enough data Knowledge Sharing 9.0(won by default) 5 Not enough data Page Analytics Not enough data Not enough data Notifications Not enough data Not enough data Advanced Search Not enough data Not enough data Browser Extension Not enough data Not enough data Organization Not enough data Not enough data Other Integrations Not enough data Not enough data Knowledge Integrations Not enough data Not enough data Full Text Search Not enough data Not enough data Web Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Website Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Knowledge Base Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data API Not enough data Not enough data Customizable Branding Not enough data Not enough data SEO Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Widgets Not enough data Not enough data Mobile Interface Not enough data Not enough data Catalog Management Not enough data Not enough data Online Forums Not enough data Not enough data Email Alerts Not enough data Not enough data Collaboration Tools Not enough data Not enough data Mobile Alerts Not enough data Not enough data Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Document Storage Not enough data Not enough data User Management Not enough data Not enough data Live Chat Not enough data Not enough data Chatbot Not enough data Not enough data Knowledge Management Not enough data Not enough data Wiki Not enough data Not enough data Text Editing Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Activity Dashboard Not enough data Not enough data Calendar Management Not enough data Not enough data Communication Management Not enough data Not enough data Document Management Not enough data Not enough data Show 3 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Knowledge Base Q & A Not enough data Not enough data Link Sharing Not enough data Not enough data Searchable Not enough data Not enough data Security Verification Not enough data Not enough data Role-Based Permission Not enough data Not enough data Public vs Private Not enough data Not enough data Content Trackable Analytics Not enough data Not enough data Import Not enough data Not enough data File Viewing Not enough data Not enough data Update Notifications Not enough data Not enough data Communication Social Features Not enough data Not enough data Tagging Not enough data Not enough data Upload Not enough data Not enough data Comments Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data SSL Security Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Content Library Not enough data Not enough data Workflow Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Generative AI Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Catalog Management Not enough data Not enough data Document Management Not enough data Not enough data User Insights Reviewers' Company Size [![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews) ScreenSteps Small-Business(50 or fewer emp.) 44.0% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 6.0% [![Scribe](https://images.g2crowd.com/uploads/product/hd_favicon/c303e75e63fb4ef89018f108a13293da/scribe%282%29.svg "Scribe")](https://www.g2.com/products/scribe/reviews) Scribe Small-Business(50 or fewer emp.) 51.0% Mid-Market(51-1000 emp.) 40.2% Enterprise(\> 1000 emp.) 8.8% Small-Business (50 or fewer emp.) 44.0% 51.0% Mid-Market (51-1000 emp.) 50.0% 40.2% Enterprise (\> 1000 emp.) 6.0% 8.8% Reviewers' Industry [![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews) ScreenSteps Computer Software 43.1% Banking 5.9% Financial Services 5.9% Non-Profit Organization Management 5.9% Information Technology and Services 3.9% Other 35.3% [![Scribe](https://images.g2crowd.com/uploads/product/hd_favicon/c303e75e63fb4ef89018f108a13293da/scribe%282%29.svg "Scribe")](https://www.g2.com/products/scribe/reviews) Scribe Computer Software 7.5% Information Technology and Services 6.7% Accounting 5.0% Non-Profit Organization Management 4.6% Financial Services 4.3% Other 71.9% Alternatives **ScreenSteps Alternatives** ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru") [ Guru ](/products/guru/reviews) ![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management") [ livepro Knowledge Management ](/products/livepro-knowledge-management/reviews) ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence") [ Confluence ](/products/confluence/reviews) 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