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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (51.7% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Free
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansScribe
Star Rating
(683)4.8 out of 5
Market Segments
Small-Business (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its "Rich Text Editor" feature, scoring 9.7, which allows for detailed formatting and customization of guides, while Scribe's editor received a lower score of 8.1, indicating less flexibility in content creation.
- Reviewers mention that ScreenSteps offers superior "Video Tutorials" with a score of 9.7, making it easier for users to create instructional content, whereas Scribe's score of 7.9 suggests that its video tutorial capabilities may not be as robust.
- G2 users highlight that ScreenSteps provides a more comprehensive "Knowledge Base" feature, scoring 9.7, which facilitates better organization and access to information compared to Scribe's score of 9.2, indicating a slight edge in knowledge management.
- Users on G2 emphasize that ScreenSteps' "Guide Options" are more versatile, particularly with its "Drag and Drop Editor" scoring 9.7, allowing for easier content arrangement, while Scribe's score of 8.6 suggests it may not be as user-friendly in this aspect.
- Reviewers say that ScreenSteps shines in "Publishing Workflows" with a score of 9.7, which streamlines the process of sharing content, while Scribe's lower score in this area indicates potential challenges in content distribution.
- Users report that ScreenSteps has a more effective "Role-Based Permission" system, achieving a perfect score of 10.0, which enhances security and access management, while Scribe's score of 8.2 suggests it may not offer the same level of control over user permissions.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Free Trial
ScreenSteps
Free Trial is available
Scribe
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.2
612
Ease of Use
9.2
38
9.4
620
Ease of Setup
9.3
28
9.5
570
Ease of Admin
9.2
30
9.4
282
Quality of Support
9.6
33
9.3
309
Has the product been a good partner in doing business?
9.7
29
9.4
262
Product Direction (% positive)
8.1
36
9.5
599
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
9.7
5
8.2
413
9.7
6
8.5
409
9.3
5
7.7
403
9.7
5
7.8
406
9.4
6
8.2
399
Guide Tools
Not enough data
8.0
395
Not enough data
8.3
399
9.0
5
8.6
408
9.0
5
7.9
387
Access Options
Not enough data
7.1
368
Not enough data
7.6
372
Not enough data
8.0
375
Platform Basics
Not enough data
9.6
385
Not enough data
Feature Not Available
Not enough data
8.7
376
Platform Content
Not enough data
8.4
193
Not enough data
8.1
368
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.7
369
Not enough data
8.4
357
Agentic AI - Screen and Video Capture
Not enough data
7.8
127
Task Tracking
Not enough data
8.0
328
Not enough data
7.5
321
Not enough data
8.1
324
Checklist Options
Not enough data
Feature Not Available
Not enough data
7.5
312
Not enough data
8.5
328
Software Availability
Not enough data
7.8
326
Not enough data
8.5
324
Feature Not Available
7.0
311
Not enough data
9.1
338
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Scribe are categorized as Work Instructions and Standard Operating Procedures
Unique Categories
ScreenSteps is categorized as Knowledge Base and Contact Center Knowledge Base
Scribe is categorized as Screen and Video Capture
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Computer Software
8.9%
Information Technology and Services
7.9%
Financial Services
4.7%
Accounting
4.3%
Non-Profit Organization Management
4.0%
Other
70.2%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
Scribe has no discussions with answers
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