# ScreenSteps, ProProfs Knowledge Base Software, Hive vs Bloomfire Comparison

| | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 54 | 30 | 666 | 513 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (46.7% of reviews) | Small-Business (62.1% of reviews) | Mid-Market (52.7% of reviews) | 
| **Entry Level Price** | Starting at $100.00 10 User Per Month | $1,080.00 Per Year | Free | Contact Us 25 Users Per Year | 

---
## Top Pros & Cons

### ScreenSteps

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Formatting Issues (1 reviews)
- Limited Options (1 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### Hive

Pros:
- Project Management (167 reviews)
- Ease of Use (159 reviews)

Cons:
- Missing Features (77 reviews)
- Learning Curve (49 reviews)

### Bloomfire

Pros:
- Ease of Use (28 reviews)
- AI Features (13 reviews)

Cons:
- Inefficient Search (7 reviews)
- Inefficient Search Functionality (5 reviews)

---
## Ratings Comparison
| Rating | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.2 (38 reviews) | 9.2 (22 reviews) | 9.2 (549 reviews) | 9.0 (413 reviews) | 
  | **Ease of Use** | 9.2 (38 reviews) | 9.5 (22 reviews) | 9.1 (551 reviews) | 9.1 (416 reviews) | 
  | **Ease of Setup** | 9.3 (28 reviews) | 8.9 (11 reviews) | 9.3 (273 reviews) | 8.9 (178 reviews) | 
  | **Ease of Admin** | 9.2 (30 reviews) | 9.0 (10 reviews) | 9.0 (189 reviews) | 8.9 (157 reviews) | 
  | **Quality of Support** | 9.6 (33 reviews) | 9.3 (21 reviews) | 9.3 (492 reviews) | 9.2 (325 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (29 reviews) | 8.8 (10 reviews) | 9.4 (190 reviews) | 9.1 (144 reviews) | 
  | **Product Direction (% positive)** | 8.1 (36 reviews) | 9.4 (19 reviews) | 9.6 (525 reviews) | 8.2 (397 reviews) | 

---
## Pricing

### ScreenSteps

#### Entry-Level Pricing

Plan: Answer Plan

Price: Starting at $100.00 10 User Per Month

Description: Ideal for teams who want to create a basic knowledge base to answer user questions.

Key Features:
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses

[Browse all 4 editions](https://www.g2.com/products/screensteps/pricing)

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Hive

#### Entry-Level Pricing

Plan: Hive Free

Price: Free

Description: Best for light project management.

Key Features:
- My Actions to-do list
- Unlimited task management
- Gantt, Kanban, summary and calendar views

[Browse all 4 editions](https://www.g2.com/products/hive-hive-hive/pricing)

#### Free Trial

Yes

### Bloomfire

#### Entry-Level Pricing

Plan: Team

Price: Contact Us 25 Users Per Year

Description: Single Team Access - For teams just starting out with knowledge management

Key Features:
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge

[Browse all 3 editions](https://www.g2.com/products/bloomfire/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.5/10 | 327 |
| **Bloomfire** | N/A | N/A |

#### Tasks

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 9.4 (298 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | Not enough data | Not enough data | 9.3 (297 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | Not enough data | Not enough data | 9.2 (288 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | Not enough data | Not enough data | 9.1 (291 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 8.7 (261 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | Not enough data | Not enough data | 8.3 (228 reviews) ✓ Verified | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 8.8 (272 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | Not enough data | Not enough data | 8.9 (255 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Planning** | Not enough data | Not enough data | 9.2 (262 reviews) ✓ Verified | Not enough data | 
| **Project Map** | Not enough data | Not enough data | 9.0 (235 reviews) ✓ Verified | Not enough data | 
| **GANTT** | Not enough data | Not enough data | 8.6 (215 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | Not enough data | Not enough data | 8.8 (261 reviews) ✓ Verified | Not enough data | 
| **Views** | Not enough data | Not enough data | 9.1 (271 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | Not enough data | Not enough data | 7.7 (128 reviews) | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 8.4 (186 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 8.9 (241 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 8.1 (133 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 8.4 (201 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | Not enough data | Not enough data | 8.4 (180 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Resource Definiton** | Not enough data | Not enough data | 8.2 (176 reviews) ✓ Verified | Not enough data | 
| **Capacity** | Not enough data | Not enough data | 8.6 (190 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 8.8 (211 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Baselining / KPIs** | Not enough data | Not enough data | 8.2 (170 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 8.5 (181 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (221 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (83 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (83 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (19 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.2 (19 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (19 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (18 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 8.2 (18 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.8/10 | 79 |
| **Bloomfire** | N/A | N/A |

#### Portfolio Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Portfolio Types** | Not enough data | Not enough data | 8.6 (66 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 9.3 (69 reviews) | Not enough data | 
| **Alignment** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Portfolio Mix** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Project Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Dependencies** | Not enough data | Not enough data | 9.0 (71 reviews) | Not enough data | 
| **Priorities** | Not enough data | Not enough data | 8.9 (71 reviews) | Not enough data | 
| **Lean Management** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 

#### Resource Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Definition** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Allocation** | Not enough data | Not enough data | 8.7 (66 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 8.8 (68 reviews) | Not enough data | 

#### Data & Analytics

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Data Consolidation** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Visualizations** | Not enough data | Not enough data | 8.9 (67 reviews) | Not enough data | 
| **Performance** | Not enough data | Not enough data | 8.7 (67 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 8.4 (66 reviews) | Not enough data | 

#### Strategy - Project and Portfolio Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Simulation** | Not enough data | Not enough data | 8.6 (45 reviews) | Not enough data | 
| **Tracking** | Not enough data | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Objectives** | Not enough data | Not enough data | 8.5 (46 reviews) | Not enough data | 
| **Visiblity** | Not enough data | Not enough data | 9.0 (46 reviews) | Not enough data | 
| **Alignment** | Not enough data | Not enough data | 8.6 (46 reviews) | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 8.8 (46 reviews) | Not enough data | 
| **Implementation** | Not enough data | Not enough data | 9.0 (47 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 9.0 (46 reviews) | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 8.8 (46 reviews) | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | 9.0/10 | 10 |

#### Content Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.8 (8 reviews) | 
| **Archiving - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.7 (6 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.8 (7 reviews) | 

#### Content Discovery

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | Not enough data | Not enough data | 9.3 (5 reviews) | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Strategy and Innovation Roadmapping Tools

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 9.5/10 | 20 |
| **Bloomfire** | N/A | N/A |

#### Analytics

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | 9.6 (16 reviews) | Not enough data | 

#### Execution

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Team Collaboration** | Not enough data | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 9.7 (16 reviews) | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 9.8 (15 reviews) | Not enough data | 

#### Roadmapping

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Roadmaps** | Not enough data | Not enough data | 8.9 (16 reviews) | Not enough data | 
| **Timelines** | Not enough data | Not enough data | 9.3 (15 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.8/10 | 118 |
| **Bloomfire** | N/A | N/A |

#### Business Instant Messaging

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 9.1 (96 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.9 (104 reviews) | Not enough data | 
| **Search** | Not enough data | Not enough data | 8.4 (97 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Audio Conferencing** | Not enough data | Not enough data | 8.4 (53 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 8.3 (55 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Mobile Application** | Not enough data | Not enough data | 7.8 (94 reviews) | Not enough data | 
| **Web Application** | Not enough data | Not enough data | 9.3 (103 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.9 (85 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 8.9 (16 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 8.7 (14 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 8.8 (15 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.4 (8 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 8.9/10 | 6 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | 8.9/10 | 99 |

#### Administration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | 9.2 (58 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | 9.2 (58 reviews) | 
| **Issue Management** | Feature Not Available | Not enough data | Not enough data | 8.8 (56 reviews) | 

#### Knowledge Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Knowledge Base** | 9.7 (6 reviews) | Not enough data | Not enough data | 9.2 (84 reviews) | 
| **Publishing Workflows** | 9.7 (5 reviews) | Not enough data | Not enough data | 9.1 (68 reviews) | 
| **Analytics** | 8.3 (5 reviews) | Not enough data | Not enough data | 8.9 (66 reviews) | 

#### Compliance

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | 9.1 (60 reviews) | 
| **Data Governance** | Feature Not Available | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Compliance** | Feature Not Available | Not enough data | Not enough data | 9.0 (54 reviews) | 
| **Auditing** | Feature Not Available | Not enough data | Not enough data | 8.7 (52 reviews) | 

#### Customer Support

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Intelligent Search** | Feature Not Available | Not enough data | Not enough data | 8.8 (84 reviews) | 
| **Suggestions** | Feature Not Available | Not enough data | Not enough data | 8.8 (73 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | 8.7 (64 reviews) | 

#### Data Security

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Risk Data Attributes** | Feature Not Available | Not enough data | Not enough data | 8.9 (50 reviews) | 
| **Data Transport** | 8.0 (5 reviews) | Not enough data | Not enough data | 8.8 (52 reviews) | 
| **Access Management** | 8.7 (5 reviews) | Not enough data | Not enough data | 9.2 (54 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 8.6 (56 reviews) | 

#### Administration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.4 (62 reviews) | 
| **User, Role, and Access Management** | 9.0 (5 reviews) | Not enough data | Not enough data | 8.9 (69 reviews) | 
| **Performance and Reliability** | 9.2 (6 reviews) | Not enough data | Not enough data | 9.0 (76 reviews) | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 9.2 (17 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.3/10 | 11 |
| **Bloomfire** | N/A | N/A |

#### Grammar

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 7.4 (9 reviews) | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 9.0 (7 reviews) | Not enough data | 

#### Formatting

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 7.6 (7 reviews) | Not enough data | 

#### Content 

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 

#### Product Type

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Plugin** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (5 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.3/10 | 101 |
| **Bloomfire** | N/A | N/A |

#### Setup

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Activities** | Not enough data | Not enough data | 8.8 (79 reviews) | Not enough data | 
| **Flows** | Not enough data | Not enough data | 9.1 (82 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 8.6 (84 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.9 (90 reviews) | Not enough data | 

#### Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Updates** | Not enough data | Not enough data | 8.9 (81 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 8.5 (73 reviews) | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.0 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (51 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.1 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (12 reviews) | Not enough data | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 9.4/10 | 8 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Guide Options

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Rich Text Editor** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop Editor** | 9.7 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Page Templates** | 9.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Video Tutorials** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Document Upload** | 9.4 (6 reviews) | Not enough data | Not enough data | Not enough data | 

#### Guide Tools

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Prerequisites** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Training Modules** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### Access Options

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile Device Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | 9.4/10 | 115 |

#### Account Options

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | 9.5 (86 reviews) | 
| **Social Login** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Reputation System** | Not enough data | Not enough data | Not enough data | 9.1 (66 reviews) | 
| **Topic Subscription** | Not enough data | Not enough data | Not enough data | 9.3 (74 reviews) | 
| **Bookmarking** | Not enough data | Not enough data | Not enough data | 9.5 (90 reviews) | 
| **History** | Not enough data | Not enough data | Not enough data | 9.7 (83 reviews) | 

#### Q&A Tools

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Tags** | Not enough data | Not enough data | Not enough data | 9.5 (92 reviews) | 
| **Commenting System** | Not enough data | Not enough data | Not enough data | 9.5 (98 reviews) | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 9.4 (98 reviews) | 
| **Voting** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 9.4 (63 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Embedding** | Not enough data | Not enough data | Not enough data | 9.4 (22 reviews) | 
| **Formatting** | Not enough data | Not enough data | Not enough data | 9.3 (24 reviews) | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 9.5 (24 reviews) | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Task Tracking

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Checklist Options

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Software Availability

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile Application** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 9.4/10 | 5 |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Hive** | N/A | N/A |
| **Bloomfire** | 8.8/10 | 143 |

#### Knowledge Pages

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.3 (6 reviews) | Not enough data | 9.0 (83 reviews) | 
| **In-Content Feedback** | Not enough data | 8.6 (6 reviews) | Not enough data | 9.0 (98 reviews) | 
| **Versioning and Version History** | Not enough data | 9.2 (6 reviews) | Not enough data | 8.9 (89 reviews) | 
| **Decision Trees** | Not enough data | Feature Not Available | Not enough data | 8.6 (71 reviews) | 
| **Duplicate Detection** | Feature Not Available | Not enough data | Not enough data | 7.6 (48 reviews) | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | 8.6 (50 reviews) | 

#### Knowledge Dissemination

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | 8.9 (6 reviews) | Not enough data | 9.0 (89 reviews) | 
| **Permissions** | 9.7 (5 reviews) | 9.4 (6 reviews) | Not enough data | 9.0 (97 reviews) | 
| **Knowledge Sharing** | 9.0 (5 reviews) | 9.2 (6 reviews) | Not enough data | 9.4 (107 reviews) | 
| **Notifications** | Not enough data | 9.4 (6 reviews) | Not enough data | 9.2 (104 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | 9.1 (58 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 8.6 (48 reviews) | 
| **Organization** | Not enough data | Not enough data | Not enough data | 9.1 (53 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | 8.4 (51 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 9.5/10 | 22 |
| **Bloomfire** | N/A | N/A |

#### Communication

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 9.9 (16 reviews) | Not enough data | 
| **Confidence Levels** | Not enough data | Not enough data | 9.9 (16 reviews) | Not enough data | 
| **Messaging Integrations** | Not enough data | Not enough data | 9.3 (17 reviews) | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 9.3 (17 reviews) | Not enough data | 

#### Goal Creation

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Team OKR** | Not enough data | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Individual OKR** | Not enough data | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Mind Mapping** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Action Item Creation** | Not enough data | Not enough data | 9.7 (15 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 10.0 (6 reviews) | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 9.1/10 | 51 |
| **Bloomfire** | N/A | N/A |

#### Tasks

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Tasks** | Not enough data | Not enough data | 9.6 (44 reviews) | Not enough data | 
| **Details** | Not enough data | Not enough data | 9.3 (42 reviews) | Not enough data | 
| **Priority** | Not enough data | Not enough data | 9.2 (41 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 9.4 (8 reviews) | Not enough data | 

#### Kanban Boards

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Kanban Cards** | Not enough data | Not enough data | 9.4 (42 reviews) | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 9.5 (43 reviews) | Not enough data | 
| **Visibility** | Not enough data | Not enough data | 9.7 (42 reviews) | Not enough data | 

#### Planning

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Workflow** | Not enough data | Not enough data | 9.2 (42 reviews) | Not enough data | 
| **Backlog** | Not enough data | Not enough data | 8.8 (37 reviews) | Not enough data | 
| **Optimization** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.9/10 | 43 |
| **Bloomfire** | N/A | N/A |

#### Platform Basics

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | Not enough data | 9.2 (33 reviews) | Not enough data | 
| **Project and Task Lists Organization** | Not enough data | Not enough data | 9.4 (32 reviews) | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | Not enough data | Not enough data | 8.3 (27 reviews) | Not enough data | 
| **Team Member Roles** | Not enough data | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | Not enough data | Not enough data | 8.7 (32 reviews) | Not enough data | 

#### Content Planning

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Content Organization** | Not enough data | Not enough data | 9.4 (30 reviews) | Not enough data | 
| **Task Assignment** | Not enough data | Not enough data | 9.4 (34 reviews) | Not enough data | 
| **Content Scheduling** | Not enough data | Not enough data | 9.6 (30 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Performance and ROI Tracking** | Not enough data | Not enough data | 8.5 (26 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 9.2 (30 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### Other Features

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (30 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.7 (29 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.9/10 | 58 |
| **Bloomfire** | N/A | N/A |

#### Task Creation

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 9.5 (48 reviews) | Not enough data | 
| **Due Dates** | Not enough data | Not enough data | 9.5 (46 reviews) | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 9.2 (48 reviews) | Not enough data | 
| **Mass Updates** | Not enough data | Not enough data | 8.7 (43 reviews) | Not enough data | 

#### Task Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 9.4 (48 reviews) | Not enough data | 
| **To-Do Lists** | Not enough data | Not enough data | 9.4 (46 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 9.2 (44 reviews) | Not enough data | 
| **Recurring Tasks** | Not enough data | Not enough data | 9.1 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (18 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (18 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.6/10 | 51 |
| **Bloomfire** | N/A | N/A |

#### Automation

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | 9.1 (39 reviews) | Not enough data | 
| **Customization** | Not enough data | Not enough data | 8.9 (38 reviews) | Not enough data | 
| **Data repository** | Not enough data | Not enough data | 8.9 (35 reviews) | Not enough data | 

#### Administration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Procedures** | Not enough data | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Remote Work** | Not enough data | Not enough data | 8.9 (36 reviews) | Not enough data | 

#### Project management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 9.3 (36 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 9.1 (38 reviews) | Not enough data | 
| **Planning** | Not enough data | Not enough data | 8.9 (40 reviews) | Not enough data | 
| **Views** | Not enough data | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 8.9 (36 reviews) | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 8.7 (35 reviews) | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (37 reviews) | Not enough data | 

#### Workload

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | 8.8 (36 reviews) | Not enough data | 
| **Workspace** | Not enough data | Not enough data | 8.9 (35 reviews) | Not enough data | 
| **Configuration** | Not enough data | Not enough data | 8.4 (35 reviews) | Not enough data | 
| **Insights** | Not enough data | Not enough data | 8.5 (34 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | 8.7 (36 reviews) | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 9.1 (35 reviews) | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 9.3 (38 reviews) | Not enough data | 

#### Cost Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | 8.2 (36 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 8.1 (33 reviews) | Not enough data | 
| **Profitability** | Not enough data | Not enough data | 8.1 (33 reviews) | Not enough data | 

#### Integration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 
| **Back Office** | Not enough data | Not enough data | 8.5 (33 reviews) | Not enough data | 
| **External data** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (17 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (17 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (10 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.6/10 | 27 |
| **Bloomfire** | N/A | N/A |

#### Customization

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 9.0 (19 reviews) | Not enough data | 
| **Design** | Not enough data | Not enough data | 8.8 (21 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 9.5 (22 reviews) | Not enough data | 
| **Payments** | Not enough data | Not enough data | 7.5 (17 reviews) | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 7.1 (8 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 9.8/10 | 8 |
| **Bloomfire** | N/A | N/A |

#### Sorting & Filtering

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Tags** | Not enough data | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Integrations

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Time Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Generative AI

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Online Proofing

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.7/10 | 15 |
| **Bloomfire** | N/A | N/A |

#### Proofing Features - Online Proofing

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Smart Compare** | Not enough data | Not enough data | 7.8 (10 reviews) | Not enough data | 
| **Image Recognition and Tagging** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Gridlines and Rulers** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Platform - Online Proofing

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Integrations with Creative Tools** | Not enough data | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Integrations with Project Management Tools** | Not enough data | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Version Management** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Brand Compliance** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Workflow and Collaboration - Online Proofing

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Workflow Templates** | Not enough data | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 9.5 (11 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Project Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 9.9/10 | 9 |
| **Bloomfire** | N/A | N/A |

#### Agentic AI - Google Workspace Project Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.7 (6 reviews) | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Agentic AI - Note-Taking Software

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | N/A | N/A |
| **Bloomfire** | N/A | N/A |

#### Knowledge Base

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Hive** | 8.7/10 | 64 |
| **Bloomfire** | N/A | N/A |

#### Time Tracking

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | Not enough data | 8.7 (51 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | Not enough data | Not enough data | 9.5 (55 reviews) | Not enough data | 
| **Billable Time Rate Management** | Not enough data | Not enough data | 8.4 (49 reviews) | Not enough data | 

#### Client Invoicing

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | Not enough data | 7.8 (42 reviews) | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 7.4 (38 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | Not enough data | Not enough data | 8.1 (42 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Time Tracking** | Not enough data | Not enough data | 9.1 (49 reviews) | Not enough data | 

#### Administration

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Business Tool Integration** | Not enough data | Not enough data | 8.9 (48 reviews) | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 9.1 (53 reviews) | Not enough data | 
| **Automated Reminders** | Not enough data | Not enough data | 9.2 (54 reviews) | Not enough data | 
| **Policy Compliance Management** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.4 (53 reviews) | Not enough data | 

#### Platform

| Feature | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.1 (49 reviews) | Not enough data | 
| **APIs / Integration** | Not enough data | Not enough data | 8.5 (38 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 8.2 (34 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.4 (52 reviews) | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 9.1 (43 reviews) | Not enough data | 
| **Offline** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

---
## Categories

**Unique to ScreenSteps (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Hive (18):** [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Work Management Software](https://www.g2.com/categories/work-management), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Strategy And Innovation Roadmapping Tools](https://www.g2.com/categories/strategy-and-innovation-roadmapping-tools), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Online Proofing Software](https://www.g2.com/categories/online-proofing), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Google Workspace Project Management Software](https://www.g2.com/categories/google-workspace-project-management), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Task Management Software](https://www.g2.com/categories/task-management-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Bloomfire (4):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


---
## Reviewer Demographics

### By Company Size

| Segment | ScreenSteps | ProProfs Knowledge Base Software | Hive | Bloomfire | 
|---|---|---|---|---|
| **Small-Business** | 44.0% | 43.3% | 62.1% | 17.3% | 
| **Mid-Market** | 50.0% | 46.7% | 27.2% | 52.7% | 
| **Enterprise** | 6.0% | 10.0% | 10.7% | 30.0% | 

### By Industry

#### ScreenSteps

- **Computer Software:** 43.1%
- **Banking:** 5.9%
- **Financial Services:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Information Technology and Services:** 3.9%
- **Internet:** 3.9%
- **Publishing:** 3.9%
- **Real Estate:** 3.9%
- **Management Consulting:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 19.6%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Hive

- **Marketing and Advertising:** 23.1%
- **Information Technology and Services:** 7.2%
- **Computer Software:** 5.6%
- **Non-Profit Organization Management:** 4.5%
- **Consumer Services:** 3.9%
- **Higher Education:** 3.4%
- **Financial Services:** 2.3%
- **Graphic Design:** 2.0%
- **Real Estate:** 2.0%
- **Accounting:** 1.9%
- **Other:** 44.0%

#### Bloomfire

- **Computer Software:** 9.7%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.6%
- **Insurance:** 6.0%
- **Education Management:** 4.5%
- **Financial Services:** 3.9%
- **Hospitality:** 3.3%
- **Internet:** 3.1%
- **Hospital & Health Care:** 2.9%
- **Management Consulting:** 2.9%
- **Other:** 48.1%

---
## Alternatives

### Alternatives to ScreenSteps

- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) — 4.8/5 stars (168 reviews)
- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (836 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11900 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1510 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (681 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (499 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (518 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11900 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7618 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)

### Alternatives to Hive

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12432 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15382 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22119 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3269 reviews)
- [Nifty](https://www.g2.com/products/nifty-technologies-inc-nifty/reviews) — 4.7/5 stars (442 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)

### Alternatives to Bloomfire

- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (518 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11900 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) — 4.6/5 stars (1797 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12432 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)

---
## Top Discussions

### ScreenSteps

- Title: [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) — 2 comments
  > **Top comment:** "Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. "

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Hive

- Title: [Can I control who sees what in my Hive workspace?](https://www.g2.com/discussions/permissions) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Admins can have complete control over what messaging groups and projects a person can view. If someone is not added as a member of a project, it is..."
- Title: [Do you have the ability to chat with colleagues?](https://www.g2.com/discussions/chat-9621207b-81b3-4782-8cbc-6cebf6278b2e) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We do offer chat! You can either use our built-in Hive messenger or you can integrate with Slack. They are both accessible right from our simple dashboard."
- Title: [how do I assign tasks to other people to pass on specific dates and repeat themselves?](https://www.g2.com/discussions/how-do-i-assign-tasks-to-other-people-to-pass-on-specific-dates-and-repeat-themselves) — 1 comment, 1 upvote
  > **Top comment:** "You can navigate to add date inside the task setup and click on Set recurring to establish how often that will repeat."
- Title: [How can I automate time estimates to generate a minimum commitment time?](https://www.g2.com/discussions/51543-how-can-i-automate-time-estimates-to-generate-a-minimum-commitment-time) — 1 comment, 1 upvote
  > **Top comment:** "Hi Madelaine,

I am the Community Coordinator at Hive. I looked into your question, and it doesn't look like there is a way to automate time estimates..."
- Title: [Can I import projects from my old tools into Hive?](https://www.g2.com/discussions/import) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Hive allows you to import projects from Trello, Asana, and Basecamp. You can also import formatted excel spreadsheets of your projects. That way, you..."

### Bloomfire

- Title: [Is there a mobile version?](https://www.g2.com/discussions/is-there-a-mobile-version) — 11 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is Seva used for?](https://www.g2.com/discussions/what-is-seva-used-for) — 1 comment
  > **Top comment:** "Seva is used in Bloomfire to enhance its AI capabilities, especially for customer support and enterprise knowledge management. After acquiring Seva,..."
- Title: [How do you search across categories?](https://www.g2.com/discussions/how-do-you-search-across-categories) — 1 comment, 1 upvote
  > **Top comment:** "Nice"
- Title: [can i use this on the phone](https://www.g2.com/discussions/30520-can-i-use-this-on-the-phone) — 1 comment
  > **Top comment:** "Bloomfire is available as a mobile application as well as web-based. The mobile application s a great tool for on the go knowledge, and even has an option to..."
- Title: [Can we use Bloomfire as a trial ve](https://www.g2.com/discussions/can-we-use-bloomfire-as-a-trial-ve) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, of course!  Check out their website for more details on how to sign up."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/screensteps-vs-proprofs-knowledge-base-software-vs-hive-hive-hive-vs-bloomfire)