# ScreenSteps, Microsoft SharePoint, Jive vs Confluence Comparison

| | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.0 out of 5 | 3.8 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 54 | 8,940 | 309 | 4,353 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Enterprise (49.8% of reviews) | Enterprise (51.2% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | Starting at $100.00 10 User Per Month | $20 user/month | No pricing available | Free 10 Users Per Month | 

---
## Top Pros & Cons

### ScreenSteps

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Formatting Issues (1 reviews)
- Limited Options (1 reviews)

### Microsoft SharePoint

Pros:
- Ease of Use (130 reviews)
- Team Collaboration (113 reviews)

Cons:
- Understanding Difficulty (43 reviews)
- Difficult Setup (41 reviews)

### Jive

**Not enough data**

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

---
## Ratings Comparison
| Rating | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.2 (38 reviews) | 8.5 (7538 reviews) | 8.0 (260 reviews) | 8.5 (3688 reviews) | 
  | **Ease of Use** | 9.2 (38 reviews) | 7.8 (7588 reviews) | 7.8 (261 reviews) | 8.0 (3737 reviews) | 
  | **Ease of Setup** | 9.3 (28 reviews) | 7.5 (2041 reviews) | 7.5 (67 reviews) | 8.3 (1227 reviews) | 
  | **Ease of Admin** | 9.2 (30 reviews) | 7.6 (1689 reviews) | 7.9 (64 reviews) | 8.0 (899 reviews) | 
  | **Quality of Support** | 9.6 (33 reviews) | 7.9 (5770 reviews) | 7.9 (198 reviews) | 8.1 (2526 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (29 reviews) | 8.2 (1517 reviews) | 7.8 (56 reviews) | 8.5 (814 reviews) | 
  | **Product Direction (% positive)** | 8.1 (36 reviews) | 7.1 (7341 reviews) | 6.3 (257 reviews) | 7.5 (3619 reviews) | 

---
## Pricing

### ScreenSteps

#### Entry-Level Pricing

Plan: Answer Plan

Price: Starting at $100.00 10 User Per Month

Description: Ideal for teams who want to create a basic knowledge base to answer user questions.

Key Features:
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses

[Browse all 4 editions](https://www.g2.com/products/screensteps/pricing)

#### Free Trial

Yes

### Microsoft SharePoint

#### Entry-Level Pricing

Plan: Office 365 Enterprise E3

Price: $20 user/month

Description: annual commitment

Key Features:
- Team Sites
- External Sharing
- Content Management

[Browse all 3 editions](https://www.g2.com/products/microsoft-sharepoint/pricing)

#### Free Trial

No

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Communication

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 8.9/10 | 6 |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Administration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Knowledge Base** | 9.7 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 8.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Intelligent Search** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Risk Data Attributes** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | 8.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Access Management** | 8.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.2 (6 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 9.4/10 | 8 |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Guide Options

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Rich Text Editor** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop Editor** | 9.7 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Page Templates** | 9.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Video Tutorials** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Document Upload** | 9.4 (6 reviews) | Not enough data | Not enough data | Not enough data | 

#### Guide Tools

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Prerequisites** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Training Modules** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### Access Options

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile Device Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Task Tracking

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Checklist Options

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Software Availability

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile Application** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | 9.4/10 | 5 |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | 8.3/10 | 1088 |

#### Knowledge Pages

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | 8.5 (794 reviews) | 
| **In-Content Feedback** | Not enough data | Not enough data | Not enough data | 8.5 (740 reviews) | 
| **Versioning and Version History** | Not enough data | Not enough data | Not enough data | 8.9 (800 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | 8.3 (659 reviews) | 
| **Duplicate Detection** | Feature Not Available | Not enough data | Not enough data | 7.8 (441 reviews) | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | 8.6 (535 reviews) | 

#### Knowledge Dissemination

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | Not enough data | 8.3 (674 reviews) | 
| **Permissions** | 9.7 (5 reviews) | Not enough data | Not enough data | 8.6 (790 reviews) | 
| **Knowledge Sharing** | 9.0 (5 reviews) | Not enough data | Not enough data | 9.2 (898 reviews) | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 8.6 (795 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | 8.1 (494 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 7.8 (423 reviews) | 
| **Organization** | Not enough data | Not enough data | Not enough data | 8.7 (558 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (523 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (451 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 7.7 (178 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 7.6 (179 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | 8.5/10 | 77 |

#### Login Options 

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | 9.5 (59 reviews) | 
| **Password Saver** | Not enough data | Not enough data | Not enough data | 8.7 (43 reviews) | 

#### Productivity

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Email Client** | Not enough data | Not enough data | Not enough data | 7.9 (39 reviews) | 
| **Split Screen** | Not enough data | Not enough data | Not enough data | 8.3 (43 reviews) | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Virtual Assistant** | Not enough data | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | Not enough data | 8.4 (45 reviews) | 

#### Customization 

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Custom Workflows** | Not enough data | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Multiple Workspaces** | Not enough data | Not enough data | Not enough data | 9.1 (47 reviews) | 
| **Custom Application Integration** | Not enough data | Not enough data | Not enough data | 8.6 (42 reviews) | 

#### Agentic AI - Unified Workspaces

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.2 (41 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | 8.6/10 | 98 |

#### Automation

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Customization** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Data repository** | Not enough data | Not enough data | Not enough data | 8.8 (63 reviews) | 

#### Administration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Procedures** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Remote Work** | Not enough data | Not enough data | Not enough data | 9.2 (57 reviews) | 

#### Project management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | Not enough data | 9.0 (58 reviews) | 
| **Dependencies** | Not enough data | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.9 (59 reviews) | 
| **Views** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Critical Path** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 8.7 (61 reviews) | 

#### Workload

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Workspace** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Configuration** | Not enough data | Not enough data | Not enough data | 8.8 (57 reviews) | 
| **Insights** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Communication & Collaboration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Document Management** | Not enough data | Not enough data | Not enough data | 9.3 (68 reviews) | 
| **Collaboration** | Not enough data | Not enough data | Not enough data | 9.2 (69 reviews) | 

#### Cost Management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | Not enough data | 8.0 (55 reviews) | 
| **Time & Expense** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Profitability** | Not enough data | Not enough data | Not enough data | 8.0 (53 reviews) | 

#### Integration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Back Office** | Not enough data | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **External data** | Not enough data | Not enough data | Not enough data | 8.2 (54 reviews) | 

#### Generative AI

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.4 (56 reviews) | 

#### Agentic AI - Work Management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.0 (52 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.1 (52 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.3 (52 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | 8.5/10 | 128 |

#### Communication

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Chat** | Not enough data | Not enough data | Not enough data | 7.4 (65 reviews) | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **External** | Not enough data | Not enough data | Not enough data | 8.0 (65 reviews) | 
| **Feedback** | Not enough data | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Announcements** | Not enough data | Not enough data | Not enough data | 8.5 (68 reviews) | 

#### Content & Documents

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Notes** | Not enough data | Not enough data | Not enough data | 9.0 (75 reviews) | 
| **Search** | Not enough data | Not enough data | Not enough data | 8.7 (76 reviews) | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 9.0 (74 reviews) | 

#### Controls

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Custom Views** | Not enough data | Not enough data | Not enough data | 8.4 (65 reviews) | 
| **Followers** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 
| **User Management** | Not enough data | Not enough data | Not enough data | 8.8 (68 reviews) | 
| **Calendars** | Not enough data | Not enough data | Not enough data | 8.2 (64 reviews) | 
| **Public Sharing** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 

#### Project Management

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.6 (67 reviews) | 
| **Visibility** | Not enough data | Not enough data | Not enough data | 9.0 (68 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### Remote Collaboration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Alignment** | Not enough data | Not enough data | Not enough data | 9.0 (67 reviews) | 
| **Accountability** | Not enough data | Not enough data | Not enough data | 8.9 (66 reviews) | 
| **Connectivity** | Not enough data | Not enough data | Not enough data | 8.7 (67 reviews) | 
| **Offline Mode** | Not enough data | Not enough data | Not enough data | 7.5 (65 reviews) | 

#### Generative AI

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.2 (70 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 7.6 (62 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.9 (62 reviews) | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Community Building** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | 8.3/10 | 219 |

#### Management and Discovery - IT Documentation

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 

#### Operations - IT Documentation

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (190 reviews) | 
| **Automation** | Not enough data | Not enough data | Not enough data | 8.0 (181 reviews) | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 8.2 (178 reviews) | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | 8.3/10 | 315 |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (242 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.4 (240 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ScreenSteps** | N/A | N/A |
| **Microsoft SharePoint** | N/A | N/A |
| **Jive** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Knowledge Base

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ScreenSteps (4):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)

**Unique to Microsoft SharePoint (1):** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to Confluence (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | ScreenSteps | Microsoft SharePoint | Jive | Confluence | 
|---|---|---|---|---|
| **Small-Business** | 44.0% | 17.0% | 17.6% | 18.3% | 
| **Mid-Market** | 50.0% | 33.2% | 31.1% | 48.3% | 
| **Enterprise** | 6.0% | 49.8% | 51.2% | 33.4% | 

### By Industry

#### ScreenSteps

- **Computer Software:** 43.1%
- **Banking:** 5.9%
- **Financial Services:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Information Technology and Services:** 3.9%
- **Internet:** 3.9%
- **Publishing:** 3.9%
- **Real Estate:** 3.9%
- **Management Consulting:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 19.6%

#### Microsoft SharePoint

- **Information Technology and Services:** 11.0%
- **Financial Services:** 5.9%
- **Hospital & Health Care:** 5.5%
- **Computer Software:** 4.5%
- **Education Management:** 4.0%
- **Higher Education:** 3.9%
- **Accounting:** 3.1%
- **Non-Profit Organization Management:** 3.1%
- **Insurance:** 2.7%
- **Retail:** 2.7%
- **Other:** 53.5%

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to ScreenSteps

- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) — 4.8/5 stars (168 reviews)
- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (836 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11900 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (517 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1510 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (681 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (499 reviews)

### Alternatives to Microsoft SharePoint

- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Staffbase](https://www.g2.com/products/staffbase/reviews) — 4.6/5 stars (247 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1654 reviews)
- [Igloo](https://www.g2.com/products/igloo/reviews) — 4.2/5 stars (94 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)

### Alternatives to Jive

- [Viva Engage](https://www.g2.com/products/viva-engage/reviews) — 3.6/5 stars (1441 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Igloo](https://www.g2.com/products/igloo/reviews) — 4.2/5 stars (94 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12431 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (517 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15382 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11900 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)

---
## Top Discussions

### ScreenSteps

- Title: [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) — 2 comments
  > **Top comment:** "Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. "

### Microsoft SharePoint

- Title: [What is the purpose of this software](https://www.g2.com/discussions/what-is-the-purpose-of-this-software) — 7 comments, 1 upvote
  > **Top comment:** "SharePoint is an excellent document sharing repository system. You can keep multiple versions of the same document with a detailed document history and track..."
- Title: [What is Microsoft SharePoint used for?](https://www.g2.com/discussions/what-is-microsoft-sharepoint-used-for) — 5 comments, 1 upvote
  > **Top comment:** "Share point is mainly used by organizations in order to store their information in an organized manner which is accessible to all of the employees there..."
- Title: [What are some innovative ways organizations are using Microsoft SharePoint to enhance internal collaboration?](https://www.g2.com/discussions/what-are-some-innovative-ways-organizations-are-using-microsoft-sharepoint-to-enhance-internal-collaboration) — 4 comments
  > **Top comment:** "SHAREPOINT is best utilized when it's Integrated with teams or any platform because it's the best backend storage."
- Title: [What is SharePoint software used for?](https://www.g2.com/discussions/what-is-sharepoint-software-used-for) — 3 comments
  > **Top comment:** "Storing documents in their original format"
- Title: [How to save multiple files without checking in each file](https://www.g2.com/discussions/13929-how-to-save-multiple-files-without-checking-in-each-file) — 3 comments, 1 upvote
  > **Top comment:** "Unfortunately you cannot. At least not that I’ve seen. It is a headache uploading one file at a time. "

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/screensteps-vs-microsoft-sharepoint-vs-jive-vs-confluence)