# ScreenConnect vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ScreenConnect excels in providing a reliable remote access experience, with users highlighting its ability to connect quickly and seamlessly, even on low bandwidth. One user mentioned, "What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth."
- **Users say** that Splashtop Remote Support offers an intuitive setup process, making it easy to deploy across multiple PCs. Reviewers appreciate the straightforward admin features, with one stating, "The initial setup was smooth, and I appreciate how straightforward it is to modify, add, or remove users."
- **According to verified reviews** , ScreenConnect's chat functionality is a standout feature, with users praising it as "PERFECT" for communication during remote sessions. This feature enhances the overall user experience, especially for those managing multiple connections.
- **Reviewers mention** that Splashtop Remote Support provides excellent value for money, particularly for small businesses. One user noted, "I love the pricing of Remote Support. It is saving me over half of what we were paying for LogMeIn Rescue," making it an attractive option for budget-conscious teams.
- **G2 reviewers highlight** that ScreenConnect's security features instill confidence, with users appreciating its strong encryption and ability to bypass antivirus/firewall rules. This aspect is crucial for businesses that prioritize data security during remote sessions.
- **Users report** that while both products support multi-monitor setups, Splashtop Remote Support has a slight edge in this area, with reviewers noting its ability to view multiple monitors seamlessly. One user mentioned, "The connection is always smooth and there are many options that allow you to view multiple monitors and share files."



| | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 501 | 254 | 
| **Largest Market Segment** | Small-Business (66.0% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.3 (413 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 9.3 (416 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 8.9 (341 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 8.9 (337 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 8.8 (355 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (321 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 8.6 (406 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Communication

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | 8.3/10 | 20 |
| **Splashtop Remote Support** | N/A | N/A |

#### Presenter Tools

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Live Preview** | 8.6 (14 reviews) | Not enough data | 
| **Notifications Blocker** | Feature Not Available | Not enough data | 
| **Remote Control** | 9.7 (18 reviews) | Not enough data | 
| **Switch Presenter** | 8.9 (15 reviews) | Not enough data | 

#### Conferencing Options

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Group Live Chat** | 7.7 (13 reviews) | Not enough data | 
| **Audio Conferencing** | 6.5 (12 reviews) | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | 

#### Application Tools

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Password Protection** | 7.9 (12 reviews) | Not enough data | 
| **Recording** | 8.7 (15 reviews) | Not enough data | 
| **In-Browser Application** | Feature Not Available | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Collaboration Tools

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | 8.8/10 | 68 |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.7 (52 reviews) | 9.4 (71 reviews) | 
| **File Sharing** | 9.3 (43 reviews) | 8.9 (63 reviews) | 
| **Session Recording** | 9.1 (39 reviews) | 8.6 (60 reviews) | 
| **Unattended Remote Access** | 9.3 (51 reviews) | 9.2 (67 reviews) | 
| **Multi - Session Handling** | 9.2 (44 reviews) | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | 9.0 (46 reviews) | 9.0 (68 reviews) | 

#### Maintenance

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 9.4 (46 reviews) | 8.7 (60 reviews) | 
| **Remote Printing** | 8.7 (34 reviews) | 7.9 (52 reviews) | 

#### Communication 

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 8.9 (43 reviews) | 8.7 (58 reviews) | 
| **VoIP** | 7.6 (28 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | Feature Not Available | 5.3 (46 reviews) | 
| **Screen Annotations** | 8.1 (36 reviews) | 6.9 (49 reviews) | 

#### Security

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 8.8 (31 reviews) | 8.6 (57 reviews) | 
| **Compliance** | 8.9 (35 reviews) | 8.5 (56 reviews) | 

#### Device Support

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.0 (39 reviews) | 8.7 (57 reviews) | 
| **Multi-Platform Support** | 8.8 (40 reviews) | 9.1 (58 reviews) | 
| **Cross-Platform** | 8.8 (40 reviews) | 8.8 (58 reviews) | 

#### Performance

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.2 (39 reviews) | 7.9 (51 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | N/A | N/A |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 6.6 (18 reviews) | 
| **Ticket Notifications** | Not enough data | 6.9 (17 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | Not enough data | 8.0 (21 reviews) | 
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (50 reviews) | 
| **Self Service** | Not enough data | Feature Not Available | 
| **Active Directory** | Not enough data | 7.0 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **ScreenConnect** | 8.7/10 | 129 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Usage Information** | 8.9 (95 reviews) | Not enough data | 
| **Integrations** | 8.7 (87 reviews) | Not enough data | 
| **Diagnostics** | 8.4 (89 reviews) | Not enough data | 
| **Session Recording** | 8.7 (78 reviews) | Not enough data | 
| **Session Transfer** | 8.9 (81 reviews) | Not enough data | 
| **Unattended Access** | 9.3 (108 reviews) | Not enough data | 
| **File Sharing** | Feature Not Available | Not enough data | 

#### Platform

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (97 reviews) | Not enough data | 
| **Mobile Device Access** | 7.8 (81 reviews) | Not enough data | 
| **Applications Management** | 7.9 (82 reviews) | Not enough data | 
| **Remote Device Control** | 9.5 (109 reviews) | Not enough data | 

#### Security

| Feature | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Remote Wipe** | Feature Not Available | Not enough data | 
| **Device Management** | 9.0 (89 reviews) | Not enough data | 
| **Device Enrollment** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)

**Unique to Splashtop Remote Support (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ScreenConnect | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 66.0% | 60.3% | 
| **Mid-Market** | 31.1% | 36.0% | 
| **Enterprise** | 2.9% | 3.8% | 

### By Industry

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4305 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)

---
## Top Discussions

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/screenconnect-vs-splashtop-inc-splashtop-remote-support)