Compare Scoro and Zoho CRM 
At a Glance
Market Segments
Small-Business (65.8% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
$19.90 Per Month
Free
Scoro
Star Rating
(492)4.5 out of 5
Market Segments
Small-Business (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.90 Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,899)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a popular choice for small businesses. Users appreciate its ability to integrate sales automation, analytics, and multichannel engagement, all under one platform, which significantly aids in business growth.
- Users say that Scoro shines in its reporting capabilities, with many highlighting the system's ability to automate report generation. This feature alleviates the burden of manual reporting, allowing businesses to focus on analysis rather than data entry, which is particularly beneficial for small companies managing multiple projects.
- Reviewers mention that Zoho CRM's user-friendly interface and seamless integration with other software make it easy to navigate. This ease of use is frequently noted by users who find the platform intuitive, enhancing their overall experience and productivity.
- According to verified reviews, Scoro's strength lies in its project management features, which are integrated with its CRM capabilities. Users appreciate the ability to manage everything in one place, making it a suitable option for early-stage companies looking for a customizable solution.
- G2 reviewers highlight that while Zoho CRM has a slightly lower quality of support compared to Scoro, it still offers a solid foundation for customer service. Users have noted that Scoro's support is more responsive, which can be crucial for businesses that require immediate assistance.
- Users report that both platforms have their strengths, but Zoho CRM's overall higher satisfaction score indicates a more favorable reception among a larger user base. This is reflected in the extensive number of reviews, suggesting that Zoho CRM is a more established choice for businesses seeking reliable CRM solutions.
Pricing
Entry-Level Pricing
Scoro
Core
$19.90
Per Month
For businesses looking to consolidate data, minimize manual data exports, and gain better visibility into their projects as a result.
- Minimum 5 users
- Projects & task management
- Quotes, invoices, and bills
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Scoro
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
380
8.4
2,461
Ease of Use
8.7
397
8.3
2,480
Ease of Setup
7.6
172
8.0
1,251
Ease of Admin
8.4
132
8.0
1,019
Quality of Support
8.9
328
7.6
2,254
Has the product been a good partner in doing business?
9.0
126
8.0
995
Product Direction (% positive)
9.1
369
8.0
2,396
Features by Category
Sales Force Automation
8.7
72
8.5
1648
|
Verified
8.4
59
8.3
876
|
Verified
8.6
70
8.2
1567
|
Verified
9.0
77
8.2
1632
|
Verified
8.5
59
7.8
1186
|
Verified
8.5
68
8.4
671
|
Verified
8.8
73
7.9
1217
|
Verified
8.7
74
8.0
1209
|
Verified
8.2
70
8.2
1323
|
Verified
Marketing Automation
Feature Not Available
8.0
1344
|
Verified
Feature Not Available
7.9
1304
|
Verified
Feature Not Available
8.4
1538
|
Verified
Feature Not Available
7.9
1127
|
Verified
Customer Support
Feature Not Available
8.0
1201
|
Verified
Feature Not Available
7.9
1204
|
Verified
Feature Not Available
7.9
1236
|
Verified
Feature Not Available
7.8
1068
|
Verified
Feature Not Available
8.0
1113
|
Verified
Reporting & Analytics
8.8
70
8.2
1510
|
Verified
8.9
76
8.2
1559
|
Verified
8.3
63
8.1
1055
|
Verified
Mobile & Social
Feature Not Available
8.1
1082
|
Verified
Feature Not Available
8.0
1092
|
Verified
7.7
59
8.0
1201
|
Verified
Platform
8.3
50
8.1
865
|
Verified
8.5
45
8.1
838
|
Verified
8.8
50
8.4
857
|
Verified
8.2
41
8.1
647
|
Verified
Feature Not Available
7.8
547
|
Verified
7.9
40
8.1
718
|
Verified
8.9
49
8.4
845
|
Verified
7.6
46
8.1
661
|
Verified
Integration
8.0
46
8.3
652
|
Verified
7.9
42
8.1
640
|
Verified
7.6
41
8.0
600
|
Verified
Generative AI
7.5
14
8.2
180
Agentic AI - CRM
6.9
7
8.0
65
7.4
7
8.3
63
7.4
7
8.1
66
7.1
7
8.0
65
7.4
7
8.3
64
6.9
7
8.3
64
7.4
7
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Tasks
9.1
130
|
Verified
Not enough data
8.9
135
|
Verified
Not enough data
8.7
133
|
Verified
Not enough data
8.6
131
|
Verified
Not enough data
8.6
102
Not enough data
8.6
96
Not enough data
8.5
119
|
Verified
Not enough data
8.5
117
|
Verified
Not enough data
Projects
8.8
117
|
Verified
Not enough data
8.6
108
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.6
109
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.3
95
|
Verified
Not enough data
8.5
114
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
116
|
Verified
Not enough data
8.6
89
|
Verified
Not enough data
Resource Management
8.3
100
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.6
117
|
Verified
Not enough data
Project Monitoring
8.6
101
|
Verified
Not enough data
8.6
101
|
Verified
Not enough data
8.8
111
|
Verified
Not enough data
Generative AI
7.0
24
Not enough data
6.8
24
Not enough data
Agentic AI - Project Management
6.4
15
Not enough data
7.0
15
Not enough data
7.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
6.9
15
Not enough data
7.3
15
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Portfolio Management
8.7
68
|
Verified
Not enough data
8.6
83
|
Verified
Not enough data
8.5
73
|
Verified
Not enough data
8.6
68
|
Verified
Not enough data
Project Management
8.8
52
|
Verified
Not enough data
8.8
89
|
Verified
Not enough data
8.5
75
|
Verified
Not enough data
Resource Management
8.6
78
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
Data & Analytics
8.6
85
|
Verified
Not enough data
8.5
87
|
Verified
Not enough data
8.7
90
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
Strategy - Project and Portfolio Management
7.4
13
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
8.1
12
Not enough data
Setup
8.6
29
Not enough data
8.3
29
Not enough data
8.3
27
Not enough data
8.2
31
Not enough data
Management
8.6
30
Not enough data
8.3
27
Not enough data
7.8
29
Not enough data
Generative AI
7.0
10
Not enough data
Agentic AI - Workflow Management
6.9
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.9
7
Not enough data
6.9
7
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Planning
8.1
13
Not enough data
8.5
13
Not enough data
8.0
15
Not enough data
Optimization
8.3
15
Not enough data
6.9
13
Not enough data
7.3
13
Not enough data
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Customer Management
8.5
41
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
31
|
Verified
Not enough data
Project Management
8.6
41
|
Verified
Not enough data
9.0
43
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
Accounting
8.9
40
Not enough data
9.2
39
|
Verified
Not enough data
9.1
37
Not enough data
9.0
36
Not enough data
8.5
35
|
Verified
Not enough data
Portfolio Management
8.7
32
Not enough data
8.2
32
|
Verified
Not enough data
8.4
27
Not enough data
8.2
30
|
Verified
Not enough data
Analytics
8.6
30
Not enough data
8.7
35
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
Administration
8.6
33
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Platform
8.9
28
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
9.1
40
|
Verified
Not enough data
7.8
41
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.5
8
Not enough data
8.5
8
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
66
Not enough data
8.6
67
Not enough data
8.5
55
Not enough data
Administration
8.9
66
Not enough data
8.5
59
Not enough data
8.9
67
Not enough data
Project management
8.6
68
Not enough data
8.5
57
Not enough data
8.9
68
Not enough data
8.6
63
Not enough data
8.7
65
Not enough data
Feature Not Available
Not enough data
8.6
68
Not enough data
Workload
8.8
60
Not enough data
8.7
56
Not enough data
8.6
55
Not enough data
8.5
55
Not enough data
Communication & Collaboration
7.8
57
Not enough data
8.4
57
Not enough data
8.9
60
Not enough data
Cost Management
8.8
55
Not enough data
8.7
59
Not enough data
8.6
57
Not enough data
Integration
8.6
51
Not enough data
8.3
56
Not enough data
8.4
47
Not enough data
Generative AI
7.4
13
Not enough data
7.3
13
Not enough data
Agentic AI - Work Management
7.1
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
7.7
8
Not enough data
Communication
Feature Not Available
Not enough data
8.2
53
Not enough data
8.0
50
Not enough data
Feature Not Available
Not enough data
8.1
53
Not enough data
Content & Documents
8.7
65
Not enough data
8.6
63
Not enough data
8.6
70
Not enough data
Feature Not Available
Not enough data
Controls
8.5
64
Not enough data
8.4
52
Not enough data
8.9
67
Not enough data
8.5
71
Not enough data
Feature Not Available
Not enough data
Project Management
9.0
77
Not enough data
8.7
73
Not enough data
8.8
72
Not enough data
8.3
58
Not enough data
Remote Collaboration
8.6
60
Not enough data
8.9
65
Not enough data
8.6
59
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
14
Not enough data
6.8
14
Not enough data
Agentic AI - Project Collaboration
5.7
9
Not enough data
5.7
9
Not enough data
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.7
80
Not enough data
8.9
89
Not enough data
8.6
67
Not enough data
Client Invoicing
8.8
103
Not enough data
8.5
66
Not enough data
8.3
90
Not enough data
Mobile Time Tracking
7.9
76
Not enough data
Administration
8.3
99
Not enough data
8.5
108
Not enough data
Feature Not Available
Not enough data
8.4
79
Not enough data
8.7
111
Not enough data
Platform
8.5
106
Not enough data
8.2
87
Not enough data
8.1
52
Not enough data
8.7
110
Not enough data
7.4
89
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Scoro and Zoho CRM are categorized as CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Scoro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
24.6%
Information Technology and Services
8.4%
Management Consulting
4.1%
Architecture & Planning
3.9%
Higher Education
3.9%
Other
55.2%
Information Technology and Services
16.0%
Computer Software
10.0%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
WILL SCORO REPLACE OUTLOOK?
2 Comments
SM
I feel like Outlook has the capacity to do a few of what Scoro can do, but the tools that scoro provides like automatically generating quotations and weekly...Read more
Any plans of creating platform for community to share best practises, tips and knowledge?
1 Comment
Official Response from Scoro
This is definitely in our future plans. In the meantime, keep an eye on our blog (scoro.com/blog) to see the latest product updates and compelling topics. If...Read more
How do I integrate Scoro with QuickBooks - and maintain the ability to download all my QB data?
1 Comment
HP
Comment deleted by user.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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