# Scorebuddy vs evaluagent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Scorebuddy excels in providing a user-friendly overview dashboard, which allows teams to access all necessary data at a glance. Users appreciate the trend chart feature that simplifies tracking performance over time, making it easier to identify coaching opportunities.
- **Users say** that evaluagent has made significant improvements in its user interface, with many noting that it is now much faster and easier to navigate. This positive feedback highlights the platform's commitment to enhancing user experience, especially for those who previously faced bugs.
- **According to verified reviews** , Scorebuddy stands out for its organized and transparent approach to quality assurance. Reviewers mention that it helps teams provide structured feedback and track performance effectively, which is crucial for maintaining high standards in customer service.
- **Reviewers mention** that evaluagent's initial setup process is straightforward, making it accessible for new users. The platform's pointing system is also appreciated, as it motivates users to improve their performance, adding a gamified element to the learning experience.
- **Users highlight** that Scorebuddy's focus on practical and actionable quality assurance sets it apart from competitors. Many find that it simplifies the QA process, allowing teams to concentrate on meaningful performance improvements rather than just ticking boxes.
- **G2 reviewers note** that while both products have similar star ratings, Scorebuddy benefits from a larger volume of recent reviews, indicating a more consistent user satisfaction level. This can be particularly reassuring for potential buyers looking for a reliable solution.



| | Scorebuddy | evaluagent | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 806 | 437 | 
| **Largest Market Segment** | Mid-Market (59.5% of reviews) | Mid-Market (65.3% of reviews) | 
| **Entry Level Price** | Free Trial 0 seat Per Month | Starting at £20.00 1 Per user Per Month | 

---
## Top Pros & Cons

### Scorebuddy

Pros:
- Ease of Use (87 reviews)
- Scoring System (53 reviews)

Cons:
- Poor Reporting (17 reviews)
- Missing Features (16 reviews)

### evaluagent

Pros:
- Ease of Use (117 reviews)
- Helpful (66 reviews)

Cons:
- Missing Features (22 reviews)
- Layout Issues (20 reviews)

---
## Ratings Comparison
| Rating | Scorebuddy | evaluagent | 
|---|---|---|
  | **Meets Requirements** | 9.0 (710 reviews) | 9.1 (372 reviews) | 
  | **Ease of Use** | 9.1 (714 reviews) | 9.0 (381 reviews) | 
  | **Ease of Setup** | 9.0 (414 reviews) | 9.2 (271 reviews) | 
  | **Ease of Admin** | 8.9 (258 reviews) | 9.1 (100 reviews) | 
  | **Quality of Support** | 9.2 (628 reviews) | 9.1 (328 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (249 reviews) | 9.4 (101 reviews) | 
  | **Product Direction (% positive)** | 9.3 (696 reviews) | 9.3 (374 reviews) | 

---
## Pricing

### Scorebuddy

#### Entry-Level Pricing

Plan: Foundation

Price: Free Trial 0 seat Per Month

Description: Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting 

Key Features:
- Customizable Scorecards
- AI Assistance
- QA Workflows

[Browse all 3 editions](https://www.g2.com/products/scorebuddy/pricing)

#### Free Trial

Yes

### evaluagent

#### Entry-Level Pricing

Plan: Auto-QA and Improvement

Price: Starting at £20.00 1 Per user Per Month

Key Features:
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards

[Learn more about evaluagent](https://www.g2.com/products/evaluagent/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Scorebuddy** | N/A | N/A |
| **evaluagent** | 8.4/10 | 50 |

#### Call Analytics

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Call Recording** | Not enough data | Feature Not Available | 
| **Machine Learning** | Not enough data | 8.7 (39 reviews) | 
| **Call Analysis** | Not enough data | 9.0 (43 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.9 (44 reviews) | 
| **Speech-to-Text** | Not enough data | 8.6 (42 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (28 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Scorebuddy** | 8.7/10 | 684 |
| **evaluagent** | 8.6/10 | 353 |

#### Quality Assurance

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Evaluation** | 9.3 (631 reviews) | 9.2 (340 reviews) | 
| **Calibration** | 8.8 (594 reviews) | 8.9 (314 reviews) | 
| **Reports** | 8.8 (623 reviews) | 8.9 (335 reviews) | 

#### Engagement

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Feedback** | 9.0 (616 reviews) | 9.0 (325 reviews) | 
| **Dashboards** | 8.8 (613 reviews) | 8.7 (332 reviews) | 
| **Training** | 8.4 (567 reviews) | 8.4 (288 reviews) | 

#### Performance

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **Integrations** | 8.4 (560 reviews) | 8.5 (294 reviews) | 
| **Compliance** | 9.0 (572 reviews) | 8.9 (292 reviews) | 

#### Generative AI

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.4 (202 reviews) | 
| **AI Text Summarization** | 8.2 (417 reviews) | 7.6 (200 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Scorebuddy** | N/A | N/A |
| **evaluagent** | 8.6/10 | 19 |

#### Generative AI

| Feature | Scorebuddy | evaluagent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (19 reviews) | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


**Unique to evaluagent (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Scorebuddy | evaluagent | 
|---|---|---|
| **Small-Business** | 20.9% | 17.6% | 
| **Mid-Market** | 59.5% | 65.3% | 
| **Enterprise** | 19.6% | 17.1% | 

### By Industry

#### Scorebuddy

- **Consumer Services:** 10.8%
- **Financial Services:** 9.1%
- **Outsourcing/Offshoring:** 7.6%
- **Information Technology and Services:** 5.9%
- **Gambling & Casinos:** 5.4%
- **Executive Office:** 4.9%
- **Telecommunications:** 4.6%
- **Airlines/Aviation:** 3.7%
- **Insurance:** 3.5%
- **Leisure, Travel & Tourism:** 3.1%
- **Other:** 41.4%

#### evaluagent

- **Financial Services:** 22.0%
- **Consumer Services:** 20.1%
- **Insurance:** 8.5%
- **Gambling & Casinos:** 3.6%
- **Computer Games:** 3.3%
- **Banking:** 3.1%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Non-Profit Organization Management:** 2.1%
- **Airlines/Aviation:** 2.1%
- **Other:** 29.6%

---
## Alternatives

### Alternatives to Scorebuddy

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (303 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1814 reviews)

### Alternatives to evaluagent

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (303 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2382 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)

---
## Top Discussions

### Scorebuddy

- Title: [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) — 3 comments, 2 upvotes
  > **Top comment:** "Everything to make you a better agent
"
- Title: [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) — 3 comments
  > **Top comment:** "We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use."
- Title: [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Stephen 

Thank you for your feedback. Please reach out to support@scorebuddyqa.com and we would be happy to help"
- Title: [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) — 1 comment, 1 upvote
  > **Top comment:** "It is a way to track job performance."
- Title: [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello DeWaun,

Let us understand your query better. 

If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive..."

### evaluagent

- Title: [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/scorebuddy-vs-evaluagent)