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At a Glance
Market Segments
Mid-Market (58.8% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
Free Trial 0 seat Per Month
Starting at £20.00 1 Per user Per Month
Scorebuddy
Star Rating
(722)4.5 out of 5
Market Segments
Mid-Market (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansevaluagent
Star Rating
(418)4.5 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy excels in its AI Text Summarization feature, scoring 8.2, which reviewers mention helps in quickly digesting large volumes of feedback. In contrast, evaluagent's score of 7.7 indicates it may not be as effective in this area.
- Reviewers mention that both Scorebuddy and evaluagent have similar scores for Dashboards (8.7), but users on G2 highlight that Scorebuddy's dashboard is more customizable, allowing for tailored reporting that meets specific business needs.
- Users say that Scorebuddy's Ease of Setup is rated at 9.0, while evaluagent scores slightly higher at 9.3. Reviewers mention that evaluagent's onboarding process is more streamlined, making it easier for new users to get started quickly.
- Reviewers mention that Scorebuddy has a slight edge in Quality of Support with a score of 9.2 compared to evaluagent's 9.1. Users report that Scorebuddy's support team is responsive and knowledgeable, which is crucial for resolving issues promptly.
- Users on G2 report that both products perform well in Compliance, scoring 9.0 each. However, reviewers mention that Scorebuddy provides more comprehensive compliance documentation, which can be beneficial for regulated industries.
- Reviewers mention that while both products have strong Feedback features (9.0), Scorebuddy's ability to integrate feedback into training modules is particularly praised, enhancing the overall learning experience for users.
Pricing
Entry-Level Pricing
Scorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
evaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Scorebuddy
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
8.9
646
9.1
359
Ease of Use
9.0
650
9.0
368
Ease of Setup
9.0
352
9.2
258
Ease of Admin
8.9
254
9.1
100
Quality of Support
9.2
569
9.1
317
Has the product been a good partner in doing business?
9.1
245
9.3
101
Product Direction (% positive)
9.2
635
9.4
361
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
592
9.2
330
8.8
576
8.9
312
8.8
592
8.8
328
Engagement
9.0
588
9.0
317
8.7
584
8.7
325
8.4
559
8.4
287
Performance
8.4
554
8.5
292
9.0
565
8.9
290
Generative AI
Feature Not Available
7.4
201
8.2
410
7.6
199
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
Scorebuddy and evaluagent are categorized as Contact Center Quality Assurance
Unique Categories
Scorebuddy has no unique categories
evaluagent is categorized as Speech Analytics and Conversation Intelligence
Reviews
Reviewers' Company Size
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.2%
Financial Services
8.8%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.9%
Gambling & Casinos
5.7%
Other
62.3%
Financial Services
22.2%
Consumer Services
20.5%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.4%
Other
41.6%
Alternatives
Discussions
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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