Compare Scorebuddy and evaluagent 
Featured Products
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Mid-Market (65.1% of reviews)
Entry-Level Pricing
Free Trial 0 seat Per Month
Starting at £20.00 1 Per user Per Month
Scorebuddy
Star Rating
(807)4.5 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansevaluagent
Star Rating
(427)4.5 out of 5
Market Segments
Mid-Market (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in providing a user-friendly overview dashboard, which allows teams to access all necessary data at a glance. Users appreciate the trend chart feature that simplifies tracking performance over time, making it easier to identify coaching opportunities.
- Users say that evaluagent has made significant improvements in its user interface, with many noting that it is now much faster and easier to navigate. This positive feedback highlights the platform's commitment to enhancing user experience, especially for those who previously faced bugs.
- According to verified reviews, Scorebuddy stands out for its organized and transparent approach to quality assurance. Reviewers mention that it helps teams provide structured feedback and track performance effectively, which is crucial for maintaining high standards in customer service.
- Reviewers mention that evaluagent's initial setup process is straightforward, making it accessible for new users. The platform's pointing system is also appreciated, as it motivates users to improve their performance, adding a gamified element to the learning experience.
- Users highlight that Scorebuddy's focus on practical and actionable quality assurance sets it apart from competitors. Many find that it simplifies the QA process, allowing teams to concentrate on meaningful performance improvements rather than just ticking boxes.
- G2 reviewers note that while both products have similar star ratings, Scorebuddy benefits from a larger volume of recent reviews, indicating a more consistent user satisfaction level. This can be particularly reassuring for potential buyers looking for a reliable solution.
Pricing
Entry-Level Pricing
Scorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
evaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Scorebuddy
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.0
711
9.1
365
Ease of Use
9.1
715
9.0
374
Ease of Setup
9.1
415
9.2
264
Ease of Admin
8.9
258
9.1
100
Quality of Support
9.2
629
9.1
323
Has the product been a good partner in doing business?
9.2
249
9.4
101
Product Direction (% positive)
9.3
696
9.4
367
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Artificial Intelligence - Conversation Intelligence
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
Not enough data
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
632
9.2
335
8.8
594
8.9
314
8.8
623
8.9
331
Engagement
9.0
616
9.0
320
8.8
613
8.7
327
8.4
567
8.4
288
Performance
8.4
560
8.5
294
9.0
572
8.9
292
Generative AI
Feature Not Available
7.4
202
8.2
417
7.6
200
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
Scorebuddy and evaluagent are categorized as Contact Center Quality Assurance
Unique Categories
Scorebuddy has no unique categories
evaluagent is categorized as Speech Analytics and Conversation Intelligence
Reviews
Reviewers' Company Size
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.8%
Financial Services
9.1%
Outsourcing/Offshoring
7.6%
Information Technology and Services
5.9%
Gambling & Casinos
5.5%
Other
61.1%
Financial Services
22.2%
Consumer Services
20.2%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.9%
Alternatives
Discussions
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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