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Compare ScienceLogic AI Platform and ServiceNow Cloud Observability (formerly LightStep) 
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At a Glance
Market Segments
Enterprise (57.9% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
No pricing available
Free Get started quickly
ScienceLogic AI Platform
Star Rating
(20)4.3 out of 5
Market Segments
Enterprise (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ScienceLogic AI PlatformServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the "Dashboards and Visualizations" feature in ServiceNow Cloud Observability is highly praised, with a score of 9.5, while ScienceLogic SL1 Platform's equivalent feature is not rated, indicating a potential gap in user satisfaction regarding visual data representation.
- Reviewers mention that ServiceNow Cloud Observability excels in "Ease of Use" with a score of 9.2, compared to ScienceLogic SL1 Platform's score of 7.4, suggesting that users find ServiceNow's interface more intuitive and user-friendly.
- G2 users highlight the "Quality of Support" in ServiceNow Cloud Observability, scoring 9.6, which is significantly higher than ScienceLogic SL1 Platform's score of 8.1, indicating that users feel more supported and valued with ServiceNow.
- Users on G2 report that ScienceLogic SL1 Platform has a strong "Performance Monitoring" capability, but ServiceNow Cloud Observability's "Real-Time Monitoring" feature, rated at 8.8, is noted for its effectiveness in providing immediate insights into cloud infrastructure performance.
- Reviewers mention that ServiceNow Cloud Observability offers superior "Incident Alerting" capabilities, which are crucial for timely responses, while ScienceLogic SL1 Platform's alerting features are less emphasized, suggesting a potential area for improvement.
- Users say that the "Automation" features in ServiceNow Cloud Observability, rated at 9.0, provide significant advantages in issue resolution and proactive identification, whereas ScienceLogic SL1 Platform's automation capabilities are not highlighted as strongly, indicating a difference in operational efficiency.
Pricing
Entry-Level Pricing
ScienceLogic AI Platform
No pricing availableServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
ScienceLogic AI Platform
No trial information availableServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.5
16
9.0
14
Ease of Use
7.7
16
9.2
14
Ease of Setup
7.4
13
Not enough data
Ease of Admin
8.2
10
Not enough data
Quality of Support
8.0
16
9.6
14
Has the product been a good partner in doing business?
8.6
11
Not enough data
Product Direction (% positive)
9.3
16
7.9
11
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
10
Not enough data
9.2
10
Not enough data
8.3
10
Not enough data
9.2
10
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
10
Not enough data
8.5
10
Not enough data
7.2
10
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
11
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Administration
8.5
10
Feature Not Available
7.8
9
Not enough data
8.8
10
Not enough data
Not enough data
Not enough data
Analysis
8.1
9
Not enough data
8.3
9
Not enough data
7.1
7
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.0
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Issue Resolution
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Management
8.3
5
Not enough data
9.0
5
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Monitoring and Management
Not enough data
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScienceLogic AI Platform and ServiceNow Cloud Observability (formerly LightStep) are categorized as Cloud Infrastructure Monitoring and Observability Software
Unique Categories
ScienceLogic AI Platform is categorized as AIOps Platforms and Network Monitoring
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Application Performance Monitoring (APM), Log Monitoring, Enterprise Monitoring, and Database Monitoring
Reviews
Reviewers' Company Size
ScienceLogic AI Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
36.8%
Computer Software
31.6%
Telecommunications
10.5%
Consulting
5.3%
Management Consulting
5.3%
Other
10.5%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
ScienceLogic AI Platform has no discussions with answers
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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