# SatisMeter vs Swell Comparison

| | SatisMeter | Swell | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 39 | 372 | 
| **Largest Market Segment** | Small-Business (68.6% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | $49.00 300 responses Per Month | Contact Us 1 Per Location | 

---
## Top Pros & Cons

### SatisMeter

Pros:
- Ease (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Exporting Issues (1 reviews)
- Poor Customer Support (1 reviews)

### Swell

**Not enough data**

---
## Ratings Comparison
| Rating | SatisMeter | Swell | 
|---|---|---|
  | **Meets Requirements** | 9.0 (28 reviews) | 9.0 (256 reviews) | 
  | **Ease of Use** | 9.7 (29 reviews) | 9.0 (259 reviews) | 
  | **Ease of Setup** | 9.6 (19 reviews) | 8.8 (178 reviews) | 
  | **Ease of Admin** | 9.6 (19 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.3 (25 reviews) | 9.2 (251 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (19 reviews) | 9.2 (175 reviews) | 
  | **Product Direction (% positive)** | 9.1 (26 reviews) | 8.8 (228 reviews) | 

---
## Pricing

### SatisMeter

#### Entry-Level Pricing

Plan: Startup

Price: $49.00 300 responses Per Month

Description: The Startup plan is optimal for services with 3,000 active users.

Key Features:
- Unlimited projects, users, and surveys
- Premium support with routine health checks
- Channels: web, in-app, email, iOS, Android

[Browse all 4 editions](https://www.g2.com/products/satismeter/pricing)

#### Free Trial

Yes

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **SatisMeter** | N/A | N/A |
| **Swell** | 8.5/10 | 75 |

#### Conversational Platform

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (34 reviews) | 
| **Contextual Engagement** | Not enough data | 8.8 (37 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (37 reviews) | 

#### Support Automation

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (39 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (42 reviews) | 
| **Transcripts** | Not enough data | 8.5 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (32 reviews) | 

#### Generative AI

| Feature | SatisMeter | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **SatisMeter** | N/A | N/A |
| **Swell** | 8.4/10 | 82 |

#### Generative AI

| Feature | SatisMeter | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (67 reviews) | 
| **Notifications** | Not enough data | 8.2 (68 reviews) | 
| **Targeted Emails** | Not enough data | 7.9 (37 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (53 reviews) | 
| **Co-Browsing** | Not enough data | 7.8 (30 reviews) | 

####  Internal Use

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (53 reviews) | 
| **Conversation Archiving** | Not enough data | 8.6 (51 reviews) | 
| **Lead Development** | Not enough data | 8.6 (40 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (40 reviews) | 
| **Team Inbox ** | Not enough data | 8.3 (44 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (42 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **SatisMeter** | 8.3/10 | 9 |
| **Swell** | 8.8/10 | 76 |

#### Generative AI

| Feature | SatisMeter | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Brand Design Consistency** | 7.4 (7 reviews) | Feature Not Available | 
| **Survey Deployment** | 8.0 (9 reviews) ✓ Verified | 8.7 (52 reviews) ✓ Verified | 
| **Feedback Collection** | 9.1 (9 reviews) ✓ Verified | 8.8 (60 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.9 (6 reviews) ✓ Verified | 9.0 (54 reviews) | 

#### Process Management

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Feedback Aggregation** | 7.9 (7 reviews) ✓ Verified | 8.6 (54 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.3 (6 reviews) | 8.8 (49 reviews) | 
| **Real-Time Analysis** | 9.0 (7 reviews) ✓ Verified | 8.9 (54 reviews) ✓ Verified | 
| **Real-Time Action** | 8.1 (6 reviews) | 8.7 (55 reviews) | 

#### System Management

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Security** | 8.0 (5 reviews) ✓ Verified | 8.9 (55 reviews) | 
| **System Monitoring** | 8.3 (5 reviews) ✓ Verified | 8.9 (49 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **SatisMeter** | N/A | N/A |
| **Swell** | 8.6/10 | 187 |

#### Consumer Intelligence

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.0 (140 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | Feature Not Available | 
| **Sentiment Analysis** | Not enough data | 8.8 (113 reviews) ✓ Verified | 

#### Reporting

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.4 (90 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 8.9 (164 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.4 (97 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.1 (88 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | SatisMeter | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | SatisMeter | Swell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


**Unique to Swell (3):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | SatisMeter | Swell | 
|---|---|---|
| **Small-Business** | 68.6% | 87.1% | 
| **Mid-Market** | 31.4% | 12.3% | 
| **Enterprise** | 0% | 0.6% | 

### By Industry

#### SatisMeter

- **Computer Software:** 37.1%
- **Internet:** 14.3%
- **Information Technology and Services:** 11.4%
- **Consumer Services:** 5.7%
- **Publishing:** 2.9%
- **Online Media:** 2.9%
- **Marketing and Advertising:** 2.9%
- **Human Resources:** 2.9%
- **Hospitality:** 2.9%
- **Financial Services:** 2.9%
- **Other:** 14.3%

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to SatisMeter

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to Swell

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4156 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

---
## Top Discussions

### SatisMeter

No discussions available for this product.

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/satismeter-vs-socialswell-inc-swell)