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Compare SAS Customer Intelligence 360 and Swan AI 
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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Enterprise (42.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAS Customer Intelligence 360
Star Rating
(133)4.3 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAS Customer Intelligence 360Swan AI
Star Rating
(21)4.6 out of 5
Market Segments
Enterprise (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Swan AISAS Customer Intelligence 360 vs Swan AI
When assessing the two solutions, reviewers found Swan AI easier to use, set up, and administer. Reviewers also preferred doing business with Swan AI overall.
- Reviewers felt that Swan AI meets the needs of their business better than SAS Customer Intelligence 360.
- When comparing quality of ongoing product support, reviewers felt that Swan AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Swan AI over SAS Customer Intelligence 360.
Pricing
Entry-Level Pricing
SAS Customer Intelligence 360
No pricing availableSwan AI
No pricing availableFree Trial
SAS Customer Intelligence 360
Free Trial is available
Swan AI
No trial information availableRatings
Meets Requirements
8.8
106
9.3
19
Ease of Use
8.4
113
9.3
20
Ease of Setup
7.7
70
9.3
18
Ease of Admin
7.5
30
9.3
9
Quality of Support
8.7
104
9.3
19
Has the product been a good partner in doing business?
8.1
30
9.6
9
Product Direction (% positive)
9.3
104
10.0
18
Features by Category
Email Marketing
8.4
28
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.5
28
Not enough data
Online Marketing
7.7
28
Not enough data
8.1
28
Not enough data
8.2
29
Not enough data
8.2
28
Not enough data
8.3
28
Not enough data
Lead Management
8.6
28
Not enough data
8.7
30
Not enough data
8.5
30
Not enough data
8.1
29
Not enough data
8.2
28
Not enough data
8.3
28
Not enough data
8.1
27
Not enough data
8.3
28
Not enough data
Campaign Management
8.3
28
Not enough data
8.1
26
Not enough data
8.3
27
Not enough data
7.7
27
Not enough data
Social
7.9
26
Not enough data
8.0
27
Not enough data
8.2
27
Not enough data
8.0
28
Not enough data
8.4
29
Not enough data
Reporting & Analytics
8.6
30
Not enough data
8.6
28
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
7.8
27
Not enough data
Platform
8.1
26
Not enough data
8.5
27
Not enough data
8.7
27
Not enough data
8.6
25
Not enough data
8.1
26
Not enough data
8.2
27
Not enough data
8.1
27
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.7
28
Not enough data
8.5
26
Not enough data
8.4
26
Not enough data
Metrics
8.9
15
Not enough data
8.8
15
Not enough data
8.9
15
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.3
13
Not enough data
8.8
14
Not enough data
8.8
13
Not enough data
8.8
14
Not enough data
Reporting
8.7
13
Not enough data
8.3
14
Not enough data
8.6
14
Not enough data
8.8
13
Not enough data
8.7
14
Not enough data
8.8
13
Not enough data
8.8
14
Not enough data
Other
8.9
14
Not enough data
8.5
13
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.8
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
13
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
23
9.1
11
8.6
22
8.9
11
8.9
22
8.6
11
8.6
22
9.1
11
Intelligence
8.8
22
9.4
11
8.5
22
9.5
11
8.8
22
9.7
11
Platform Basics
8.6
22
Not enough data
8.2
21
Not enough data
8.8
21
Not enough data
8.3
21
Not enough data
8.7
21
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
Not enough data
9.4
12
Not enough data
9.4
12
Platform Data
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
9.4
12
Platform Additional Functionality
Not enough data
9.3
12
Not enough data
8.8
11
Not enough data
8.3
11
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Loyalty Experience
Not enough data
9.7
10
Not enough data
8.3
10
Not enough data
8.8
10
Not enough data
9.7
10
Not enough data
8.0
10
Not enough data
8.7
10
Loyalty Platform
Not enough data
9.7
10
Not enough data
10.0
10
Not enough data
9.5
10
Not enough data
7.8
10
Not enough data
8.5
10
Agentic AI - Loyalty Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
9.5
11
Not enough data
9.0
12
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
8.6
12
Analytics
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.0
12
Mobile
Not enough data
7.1
12
Not enough data
6.8
12
Platform Additional Functionality
Not enough data
9.3
12
Not enough data
9.0
12
Integration
Not enough data
7.8
12
Not enough data
9.0
12
Not enough data
8.1
12
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ad Serving & Management - Publisher Ad Server
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Targeting & Personalization - Publisher Ad Server
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monetization & Reporting - Publisher Ad Server
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Publisher Ad Server
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
8.8
23
Not enough data
8.9
23
Not enough data
9.1
23
Not enough data
9.0
23
Not enough data
8.7
22
Not enough data
8.5
22
Not enough data
Campaign Activity
9.0
23
Not enough data
8.6
22
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
9.3
23
Not enough data
8.3
22
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAS Customer Intelligence 360 and Swan AI are categorized as Customer Data Platform (CDP)
Unique Categories
SAS Customer Intelligence 360 is categorized as Customer Journey Mapping, Marketing Analytics, Digital Analytics, Marketing Automation, Publisher Ad Server, Personalization, and Personalization Engines
Reviews
Reviewers' Company Size
SAS Customer Intelligence 360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Swan AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.1%
Banking
10.0%
Information Technology and Services
7.7%
Consulting
5.4%
Retail
4.6%
Other
59.2%
Retail
66.7%
Consulting
14.3%
Pharmaceuticals
4.8%
Information Technology and Services
4.8%
Cosmetics
4.8%
Other
4.8%
Alternatives
Discussions
SAS Customer Intelligence 360 has no discussions with answers
Swan AI has no discussions with answers
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