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Compare SAP SuccessFactors Employee Central and ServiceNow HR Service Delivery 
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At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Enterprise (64.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP SuccessFactors Employee Central
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP SuccessFactors Employee CentralServiceNow HR Service Delivery
Star Rating
(129)4.3 out of 5
Market Segments
Enterprise (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service DeliverySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow HR Service Delivery excels in its "Self-Service Portal" feature, allowing employees to easily access HR services and information, while reviewers mention that SAP SuccessFactors Employee Central's self-service capabilities are robust but slightly less intuitive.
- Reviewers mention that ServiceNow's "Dashboard & Reporting" functionality is highly customizable, providing detailed insights into HR metrics, whereas users on G2 highlight that SAP SuccessFactors offers strong reporting capabilities but lacks some of the advanced visualization options found in ServiceNow.
- G2 users say that ServiceNow's "Automated Onboarding Workflows" streamline the onboarding process effectively, making it easier for new hires to get acclimated, while reviewers report that SAP SuccessFactors has a comprehensive onboarding solution but can be more complex to navigate.
- Users say that ServiceNow's "Ticketing Platform" is highly effective for managing HR inquiries, providing a clear workflow for issue resolution, while reviewers mention that SAP SuccessFactors lacks a dedicated ticketing system, which can lead to delays in addressing employee concerns.
- Reviewers mention that ServiceNow's "Compliance Training" features are well-integrated and user-friendly, ensuring that employees stay compliant with regulations, while users on G2 report that SAP SuccessFactors offers compliance tools but they can be cumbersome to set up and manage.
- Users report that ServiceNow's "Integration APIs" are highly rated for their ease of use and flexibility, allowing for seamless integration with other systems, whereas reviewers mention that while SAP SuccessFactors has solid integration capabilities, they can be more challenging to implement compared to ServiceNow.
Pricing
Entry-Level Pricing
SAP SuccessFactors Employee Central
No pricing availableServiceNow HR Service Delivery
No pricing availableFree Trial
SAP SuccessFactors Employee Central
No trial information availableServiceNow HR Service Delivery
No trial information availableRatings
Meets Requirements
8.8
21
8.7
68
Ease of Use
9.2
21
8.2
103
Ease of Setup
8.1
7
7.8
78
Ease of Admin
9.3
7
8.5
31
Quality of Support
8.7
21
8.5
63
Has the product been a good partner in doing business?
9.0
7
9.2
32
Product Direction (% positive)
10.0
20
8.8
68
Features by Category
Core HR
9.1
13
9.2
15
9.1
11
8.2
12
9.2
10
8.2
12
9.3
12
7.9
11
8.6
11
8.7
14
7.9
12
8.7
13
Generative AI
Not enough data
9.0
5
Platform
8.0
17
8.4
24
8.8
13
8.5
23
8.6
15
8.3
23
8.9
16
9.0
23
9.0
17
8.4
23
8.5
16
8.3
22
9.1
17
9.0
22
8.4
17
8.8
22
Benefits Administration Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Benefits Administration Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
17
8.4
24
8.8
13
8.5
23
8.6
15
8.3
23
8.9
16
9.0
23
9.0
17
8.4
23
8.5
16
8.3
22
9.1
17
9.0
22
8.4
17
8.8
22
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Logistics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.8
41
Not enough data
8.7
39
HR Content
Not enough data
8.9
39
Not enough data
8.7
40
Not enough data
8.8
38
Logistics
Not enough data
8.7
39
Not enough data
8.8
43
Not enough data
8.1
34
Management
Not enough data
9.2
42
Not enough data
8.9
42
Not enough data
8.7
40
Not enough data
9.0
42
Not enough data
9.2
36
Generative AI
Not enough data
7.5
22
Not enough data
7.4
24
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
9.3
12
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
12
Employee Experience
Not enough data
9.7
12
Not enough data
9.4
12
Not enough data
9.3
12
Generative AI
Not enough data
7.5
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Platform Content
Not enough data
8.8
13
Not enough data
8.5
13
Not enough data
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
8.3
12
Platform Additional Functionality
Not enough data
8.6
13
Not enough data
Feature Not Available
Not enough data
8.3
12
Not enough data
8.5
13
Not enough data
8.7
13
Platform Data
Not enough data
8.3
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Platform
8.0
17
8.4
24
8.8
13
8.5
23
8.6
15
8.3
23
8.9
16
9.0
23
9.0
17
8.4
23
8.5
16
8.3
22
9.1
17
9.0
22
8.4
17
8.8
22
Recruiting and Onboarding
Not enough data
Feature Not Available
Not enough data
9.2
13
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
LMS Marketplace
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
17
8.4
24
8.8
13
8.5
23
8.6
15
8.3
23
8.9
16
9.0
23
9.0
17
8.4
23
8.5
16
8.3
22
9.1
17
9.0
22
8.4
17
8.8
22
Categories
Categories
Shared Categories
SAP SuccessFactors Employee Central and ServiceNow HR Service Delivery are categorized as Core HR
Unique Categories
SAP SuccessFactors Employee Central is categorized as Benefits Administration and Absence Management
ServiceNow HR Service Delivery is categorized as HR Service Delivery, Relocation Management, HR Case Management, Onboarding, Corporate Learning Management Systems, and SAP Store
Reviews
Reviewers' Company Size
SAP SuccessFactors Employee Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Retail
9.5%
Computer Software
9.5%
Wholesale
4.8%
Renewables & Environment
4.8%
Other
38.1%
Information Technology and Services
17.2%
Human Resources
6.9%
Hospital & Health Care
6.9%
Consulting
5.2%
Financial Services
4.3%
Other
59.5%
Discussions
where did successfactors go wrong?
1 Comment
GA
Unlike most modern vendors who encourage the client for independence and growth, SFSF protects it's partner by limiting access to "provision access", even...Read more
What are the modules in SAP SuccessFactors?
1 Comment
VS
Recruiting, Onboarding, Employee Central, Learning, Talent - Appraisal, Career Development, Analytics.Read more
What can sap SuccessFactors do?
1 Comment
AG
SuccessFactors is a SAP product suite to provide cloud based solution to manage business alignment, people performance, recruitment, and employee central and...Read more
ServiceNow HR Service Delivery has no discussions with answers
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