Introducing G2.ai, the future of software buying.Try now
Compare SAP Service Cloud and Zammad 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
At a Glance
Market Segments
Mid-Market (39.5% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Service Cloud
Star Rating
(239)4.4 out of 5
Market Segments
Mid-Market (39.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Service Cloud excels in ticket creation user experience with a score of 9.1, while Zammad falls behind at 8.0. Reviewers mention that the intuitive interface of SAP makes it easier to create and manage tickets effectively.
- Reviewers mention that SAP Service Cloud offers superior ticket response user experience, scoring 9.0 compared to Zammad's 7.0. Users say that the quick response times and automated features in SAP enhance customer satisfaction.
- G2 users highlight that SAP Service Cloud's workflow capabilities are rated at 8.9, significantly better than Zammad's 6.7. Users report that the advanced workflow automation in SAP allows for more efficient case management.
- Reviewers mention that SAP Service Cloud shines in SLA management with a score of 8.6, while Zammad lacks in this area, not providing a specific score. Users say that the robust SLA tracking in SAP helps ensure timely responses and adherence to service agreements.
- Users on G2 report that SAP Service Cloud's customer portal is rated at 9.0, offering a more comprehensive self-service experience compared to Zammad's 7.0. Reviewers mention that the user-friendly design of SAP's portal encourages customer engagement and reduces support tickets.
- Reviewers mention that SAP Service Cloud's integration capabilities are rated at 8.5, while Zammad's integration features are less robust. Users say that the seamless integration with other SAP products enhances overall functionality and user experience.
Pricing
Entry-Level Pricing
SAP Service Cloud
No pricing availableZammad
No pricing availableFree Trial
SAP Service Cloud
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
8.9
207
8.3
8
Ease of Use
8.7
215
9.0
8
Ease of Setup
8.2
133
Not enough data
Ease of Admin
8.3
70
Not enough data
Quality of Support
8.9
202
Not enough data
Has the product been a good partner in doing business?
8.8
68
Not enough data
Product Direction (% positive)
9.5
210
8.3
7
Features by Category
Ticket and Case Management
8.9
93
8.0
5
8.8
93
7.0
5
8.7
96
6.7
5
8.5
93
Not enough data
8.6
89
Not enough data
8.6
89
6.7
5
8.8
91
Not enough data
8.8
89
Not enough data
Generative AI
8.4
33
Not enough data
8.5
34
Not enough data
Agentic AI - Help Desk
8.8
22
Not enough data
8.7
22
Not enough data
8.9
22
Not enough data
Communication Channels
9.0
90
7.0
5
8.8
90
Not enough data
8.7
90
Not enough data
8.5
84
Not enough data
8.3
85
Not enough data
Platform
8.3
90
Not enough data
8.2
95
Not enough data
8.9
89
Not enough data
8.6
89
Not enough data
8.7
89
Not enough data
8.9
89
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational Platform
8.5
65
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Not enough data
Support Automation
8.5
62
Not enough data
8.9
60
Not enough data
8.8
59
Not enough data
8.7
64
Not enough data
Generative AI
8.5
17
Not enough data
8.7
17
Not enough data
Generative AI
8.6
26
Not enough data
Self-Service Experience
8.7
97
Not enough data
8.6
95
Not enough data
8.5
95
Not enough data
8.3
93
Not enough data
8.4
101
Not enough data
Self-Service Platform
8.6
98
Not enough data
8.7
100
Not enough data
8.4
97
Not enough data
8.4
98
Not enough data
Agentic AI - Customer Self-Service
8.3
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
Generative AI
9.3
16
Not enough data
9.4
16
Not enough data
Categories
Categories
Shared Categories
SAP Service Cloud and Zammad are categorized as Help Desk
Unique Categories
SAP Service Cloud is categorized as Digital Customer Service Platforms, Conversational Support, and Customer Self-Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
9.9%
Accounting
4.9%
Telecommunications
3.6%
Computer & Network Security
3.6%
Other
54.3%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
SAP Service Cloud has no discussions with answers
Zammad has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
