Link copied to clipboard # SAP SuccessFactors HCM vs SMG - Service Management Group Comparison - What are their main differences? Share [ Export ](/compare/sap-sap-successfactors-hcm/smg-service-management-group/export.csv) SAP SuccessFactors HCMSMG - Service Management Group[+ Add Product](#) Pricing **SAP SuccessFactors HCM** Free Trial No pricing available **SMG - Service Management Group** No pricing available **Pricing Insights** from reviews Time to Implement **SAP SuccessFactors HCM** 5 months Based on 9 responses **SMG - Service Management Group** 3 monthsFaster Based on 5 responses Return on Investment **SAP SuccessFactors HCM** 21 months Based on 6 responses **SMG - Service Management Group** Not enough reviews yet Perceived Cost **SAP SuccessFactors HCM** $$$$$ **SMG - Service Management Group** Not enough reviews yet Average Discount **SAP SuccessFactors HCM** 14% **SMG - Service Management Group** Not enough reviews yet ![SAP SuccessFactors HCM](https://images.g2crowd.com/uploads/product/hd_favicon/edf2d15ffc689390deffd10a34a9fc03/sap-sap-successfactors-hcm.svg "SAP SuccessFactors HCM") ![SMG - Service Management Group](https://images.g2crowd.com/uploads/product/hd_favicon/dc212e205c4c4062f187e93e9794250c/smg-service-management-group.svg "SMG - Service Management Group") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **SAP SuccessFactors HCM** [ Ease of Use (144) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews?filters%5Bsentiment_snippet%5D=1287240&qs=pros-and-cons#reviews)[ Features (100) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews?filters%5Bsentiment_snippet%5D=1288204&qs=pros-and-cons#reviews)[ Not User-Friendly (68) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews?filters%5Bsentiment_snippet%5D=1286480&qs=pros-and-cons#reviews)[ Not Intuitive (67) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews?filters%5Bsentiment_snippet%5D=1284955&qs=pros-and-cons#reviews) **SMG - Service Management Group** [ Customer Focus (3) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951864&qs=pros-and-cons#reviews)[ Helpful (2) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951866&qs=pros-and-cons#reviews)[ Delay Issues (1) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951854&qs=pros-and-cons#reviews)[ Time-Consumption (1) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951862&qs=pros-and-cons#reviews) Integrations **SAP SuccessFactors HCM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_af320290bc98c9e9147321be5078c0d8/appcast.png "Product Avatar Image") Appcast ](https://www.g2.com/products/appcast/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_86ef1a6ac4b3d72891eeb7f40bb36852/awardco.png "Product Avatar Image") Awardco ](https://www.g2.com/products/awardco/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7bf2af7ddf64a765b883d5a24c6b09ef/checkr%282%29.png "Product Avatar Image") Checkr ](https://www.g2.com/products/checkr/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d950bbf49b3ec1c0bc5c3451e2b24946/first-advantage-i-9-compliance.png "Product Avatar Image") First Advantage I-9 Compliance ](https://www.g2.com/products/first-advantage-i-9-compliance/reviews)[ View all ](https://www.g2.com/products/sap-sap-successfactors-hcm/integrations) **SMG - Service Management Group** Not enough data Screenshots **SAP SuccessFactors HCM** ![SAP SuccessFactors HCM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1662101/Unifid-core-HR_-time-tracking-and-payroll.jpg) **SMG - Service Management Group** No screenshot available **Ratings** from reviews Meets Requirements **SAP SuccessFactors HCM** **8.4** /10 Based on 1,215 responses **SMG - Service Management Group** **9.1** /10 Based on 32 responses Ease of Use **SAP SuccessFactors HCM** **8.2** /10 Based on 1,241 responses **SMG - Service Management Group** **8.5** /10 Based on 32 responses Ease of Setup **SAP SuccessFactors HCM** **7.9** /10 Based on 604 responses **SMG - Service Management Group** **8.2** /10 Based on 14 responses Ease of Admin **SAP SuccessFactors HCM** **8.1** /10 Based on 523 responses **SMG - Service Management Group** **8.6** /10 Based on 14 responses Quality of Support **SAP SuccessFactors HCM** **8.1** /10 Based on 1,067 responses **SMG - Service Management Group** **9.3** /10 Based on 28 responses Has the product been a good partner in doing business? **SAP SuccessFactors HCM** **8.3** /10 Based on 499 responses **SMG - Service Management Group** **8.7** /10 Based on 15 responses Product Direction (% positive) **SAP SuccessFactors HCM** **8.0** /10 Based on 1,166 responses **SMG - Service Management Group** **8.2** /10 Based on 26 responses **Features** ratings from reviews Employee Engagement **8.4** /10 Based on 623 responses **9.4** /10 Based on 16 responses Time Tracking **8.4** /10 Based on 79 responses Not enough data Core HR **8.0** /10 Based on 702 responses Not enough data Payroll **8.1** /10 Based on 46 responses Not enough data Benefits Administration **7.8** /10 Based on 596 responses Not enough data Time & Attendance **8.6** /10 Based on 107 responses Not enough data HR Service Delivery **8.1** /10 Based on 89 responses Not enough data Succession Planning **8.6** /10 Based on 100 responses Not enough data Candidate Relationship Management **8.6** /10 Based on 826 responses Not enough data Training Management Systems **7.9** /10 Based on 145 responses Not enough data Learning Experience Platforms (LXP) **8.0** /10 Based on 145 responses Not enough data Recruiting Automation **8.4** /10 Based on 815 responses Not enough data Compensation Management **8.0** /10 Based on 650 responses Not enough data Experience Management Not enough data **9.1** /10 Based on 20 responses Performance Management **7.9** /10 Based on 355 responses Not enough data Talent Marketplace Platforms **8.0** /10 Based on 18 responses Not enough data HR Analytics **8.2** /10 Based on 10 responses Not enough data Recruitment Platforms **6.3** /10 Based on 29 responses Not enough data Employee Experience **8.4** /10 Based on 24 responses Not enough data Applicant Tracking Systems (ATS) **8.1** /10 Based on 750 responses Not enough data Onboarding **7.7** /10 Based on 832 responses Not enough data Corporate Learning Management Systems **7.8** /10 Based on 161 responses Not enough data Recruitment Marketing **8.3** /10 Based on 63 responses Not enough data Training eLearning **8.0** /10 Based on 594 responses Not enough data Workforce Management **8.1** /10 Based on 620 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 11.2% Mid-Market(51-1000 emp.) 35.0% Enterprise(\> 1000 emp.) 53.7% Small-Business(50 or fewer emp.) 11.2% Mid-Market(51-1000 emp.) 35.0% Enterprise(\> 1000 emp.) 53.7% Small-Business(50 or fewer emp.) 14.0% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 52.0% Small-Business(50 or fewer emp.) 14.0% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 52.0% **Reviewers' Industry** [![SAP SuccessFactors HCM](https://images.g2crowd.com/uploads/product/hd_favicon/edf2d15ffc689390deffd10a34a9fc03/sap-sap-successfactors-hcm.svg "SAP SuccessFactors HCM")](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) SAP SuccessFactors HCM Information Technology and Services 12.1% Computer Software 8.0% Human Resources 5.1% Staffing and Recruiting 3.6% Retail 3.5% Other 67.6% [![SMG - Service Management Group](https://images.g2crowd.com/uploads/product/hd_favicon/dc212e205c4c4062f187e93e9794250c/smg-service-management-group.svg "SMG - Service Management Group")](https://www.g2.com/products/smg-service-management-group/reviews) SMG - Service Management Group Retail 32.0% Restaurants 28.0% Food & Beverages 22.0% Hospitality 4.0% Hospital & Health Care 2.0% Other 12.0% Alternatives **SAP SuccessFactors HCM Alternatives** ![Paycom](https://images.g2crowd.com/uploads/product/hd_favicon/770f0a3b32b7b97c9e00cf3c0a3a83a1/paycom.svg "Paycom") [ Paycom ](/products/paycom/reviews) ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") [ Rippling ](/products/rippling/reviews) ![BambooHR](https://images.g2crowd.com/uploads/product/hd_favicon/47b1971b687f86ff5064075af95075db/bamboohr.svg "BambooHR") [ BambooHR ](/products/bamboohr/reviews) ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity") [ Paylocity ](/products/paylocity/reviews) **SMG - Service Management Group Alternatives** ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") [ Qualtrics Customer Experience ](/products/qualtrics-customer-experience/reviews) ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") [ Medallia Customer Experience ](/products/medallia-customer-experience/reviews) ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) ## SAP SuccessFactors HCM vs SMG - Service Management Group FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between SAP SuccessFactors HCM vs SMG - Service Management Group? SMG - Service Management Group stands out for higher reviewer satisfaction scores across all key dimensions compared to SAP SuccessFactors HCM, with a particular lead in Quality of Support and Ease of Use. | [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) | [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) | | --- | --- | | 4.1/5 (1,657 reviews) | 4.6/5 (50 reviews) | | Enterprise | Enterprise | | 7.9 | 8.2 | | 8.1 | 9.3 | | Ease of Use (144 all-time mentions) | Customer Focus (3 all-time mentions) | ### How do the pricing models of SAP SuccessFactors HCM and SMG - Service Management Group compare? SMG - Service Management Group is rated higher for value, with a stronger Price/Cost satisfaction score than SAP SuccessFactors HCM. - **SAP SuccessFactors HCM:** In recent reviews, several reviewers cite high implementation and ongoing costs as a challenge, especially for smaller businesses, and mention that the value is best realized at scale. - **SMG - Service Management Group:** Reviewers describe SMG as not the least expensive, but consistently state that the value and actionable insights justify the investment. - **Switching reasons:** Reviewers switching to SAP SuccessFactors HCM mention integration with existing SAP systems and a broader feature set as key drivers, while those choosing SMG highlight the actionable insights and customer focus. ### What are the best alternatives to SAP SuccessFactors HCM and SMG - Service Management Group? The top three alternatives to SAP SuccessFactors HCM and SMG - Service Management Group are Qualtrics Customer Experience, Paycom, and Paylocity. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) | 4.1/5 (1,657 reviews) | Enterprise | Pricing can be a challenge for smaller businesses; value realized at scale | Ease of Use (144 all-time mentions) | | [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) | 4.6/5 (50 reviews) | Enterprise | Not the least expensive, but value and insights justify cost | Customer Focus (3 all-time mentions) | | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | — | Comprehensive survey and analytics capabilities | | [Paycom](https://www.g2.com/products/paycom/reviews) | 4.6/5 (6,951 reviews) | Mid-Market | — | Payroll and HR automation | | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5 (6,156 reviews) | Mid-Market | — | User-friendly HR and payroll platform | ### Which HCM Software features should I prioritize when comparing SAP SuccessFactors HCM and SMG - Service Management Group? Buyers should prioritize Ease of Use, Quality of Support, Integration Capabilities, Customizability, and Reporting/Analytics when comparing SAP SuccessFactors HCM and SMG - Service Management Group. - **Ease of Use:** SAP SuccessFactors HCM (8.2, 144 all-time mentions); SMG - Service Management Group (8.5) - **Quality of Support:** SAP SuccessFactors HCM (8.1); SMG - Service Management Group (9.3) - **Integration Capabilities:** SAP SuccessFactors HCM is frequently cited for integration with SAP ECC and other enterprise applications; SMG - Service Management Group has limited integration mentions. - **Customizability:** SAP SuccessFactors HCM (57 all-time mentions); SMG - Service Management Group (no significant mentions) - **Reporting/Analytics:** SAP SuccessFactors HCM is noted for valuable reporting and analytics features; SMG - Service Management Group is praised for actionable insights and data quality. ### What are the pros and cons of SAP SuccessFactors HCM vs SMG - Service Management Group? SAP SuccessFactors HCM's headline strength is its comprehensive HR management and integration, while SMG - Service Management Group excels in customer focus and actionable insights. - **SAP SuccessFactors HCM strengths:** Comprehensive HR management (94 all-time mentions), ease of use (144), robust features (100), strong integration with SAP ecosystem, and centralized employee data. - **SAP SuccessFactors HCM trade-offs:** Not user-friendly (80), not intuitive (76), limited customization (60), learning curve (57), and higher pricing for smaller businesses. - **SMG - Service Management Group strengths:** Customer focus (3), helpful support (2), insights generation (2), and high-quality support experience. - **SMG - Service Management Group trade-offs:** Occasional delays in research projects, time-consumption (1), and extra pay for advanced features. ### Is SAP SuccessFactors HCM or SMG - Service Management Group better for small businesses? Neither SAP SuccessFactors HCM nor SMG - Service Management Group is primarily targeted at small businesses, as both have Enterprise as their largest reviewer segment. - **SAP SuccessFactors HCM:** Enterprise segment; reviewers note that pricing and complexity are better suited for large organizations, with smaller businesses finding the cost and implementation effort challenging. - **SMG - Service Management Group:** Enterprise segment; reviewers highlight strong support and actionable insights, but do not cite small-business suitability. ### Which HCM Software platform has better integrations? SAP SuccessFactors HCM is favored for integrations, with reviewers citing its ability to connect with SAP ECC and other enterprise applications. - **SAP SuccessFactors HCM:** Integrates with SAP ECC (2 all-time mentions), Slack, and Gmail in recent reviews. - **SMG - Service Management Group:** No significant reviewer-cited integrations. ### How do SAP SuccessFactors HCM and SMG - Service Management Group compare on customer support? SMG - Service Management Group leads in Quality of Support by a material margin, scoring 9.3 versus SAP SuccessFactors HCM's 8.1. - **SAP SuccessFactors HCM:** Reviewers describe support as generally helpful but note variable response times for complex issues and a desire for more user-friendly onboarding materials. - **SMG - Service Management Group:** Reviewers consistently praise the support team for being responsive, helpful, and providing valuable insights, with multiple mentions of high satisfaction and partnership quality. ### Which is easier to implement, SAP SuccessFactors HCM or SMG - Service Management Group? SMG - Service Management Group scores higher on Ease of Setup (8.2 vs. SAP SuccessFactors HCM's 7.9), indicating a smoother implementation experience. - **SAP SuccessFactors HCM:** Reviewers report that setup can be complex, especially when integrating with other systems, and that new users may face a learning curve. - **SMG - Service Management Group:** Reviewers highlight quick setup, user-friendly onboarding, and accessible support during implementation. ### Which product has better Performance? Performance is the most frequently mentioned feature across both products, with SAP SuccessFactors HCM receiving more extensive reviewer attention. - **SAP SuccessFactors HCM:** Performance is cited in recent reviews for reliability, efficient handling of large data volumes, and robust analytics; 94 all-time mentions for HR management and 144 for ease of use. - **SMG - Service Management Group:** Reviewers note actionable insights and data quality, but there are no significant all-time mention counts for performance-specific features.