# SAP Sales Cloud vs Workbooks Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users appreciating its ability to keep all customer data, leads, and sales activities in one place. This feature enhances efficiency in tracking opportunities and following up with clients.
- **Users say** that Workbooks stands out as a genuine all-in-one CRM and business platform, integrating various functionalities like sales automation, marketing tracking, and customer support into a cohesive system. This unification helps users avoid the hassle of switching between multiple tools.
- **According to verified reviews** , SAP Sales Cloud is praised for its mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is particularly beneficial for sales professionals who are often on the go.
- **Reviewers mention** that while Workbooks offers a user-friendly interface that breaks down processes step by step, it may not match the advanced analytics and reporting capabilities found in SAP Sales Cloud, which users find essential for strategic planning.
- **G2 reviewers highlight** that SAP Sales Cloud's dashboard is intuitive and facilitates easy submission of sales orders, making it a preferred choice for users who prioritize streamlined operations and visibility in their sales processes.
- **Users express** that while Workbooks provides a solid foundation for small businesses, it may lack some of the advanced features and scalability that larger enterprises find in SAP Sales Cloud, which is designed to cater to more complex sales environments.



| | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 998 | 573 | 
| **Largest Market Segment** | Enterprise (44.0% of reviews) | Small-Business (60.5% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### SAP Sales Cloud

Pros:
- Ease of Use (101 reviews)
- Integrations (65 reviews)

Cons:
- Learning Curve (86 reviews)
- Limited Customization (49 reviews)

### Workbooks

Pros:
- Ease of Use (16 reviews)
- Reporting (8 reviews)

Cons:
- Learning Curve (8 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | SAP Sales Cloud | Workbooks | 
|---|---|---|
  | **Meets Requirements** | 8.5 (710 reviews) | 8.4 (468 reviews) | 
  | **Ease of Use** | 7.9 (723 reviews) | 8.4 (472 reviews) | 
  | **Ease of Setup** | 8.1 (406 reviews) | 7.9 (228 reviews) | 
  | **Ease of Admin** | 8.0 (262 reviews) | 8.2 (235 reviews) | 
  | **Quality of Support** | 8.3 (679 reviews) | 8.6 (432 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (262 reviews) | 8.7 (222 reviews) | 
  | **Product Direction (% positive)** | 8.5 (682 reviews) | 8.7 (460 reviews) | 

---
## Pricing

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Workbooks

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Free forever

Key Features:
- 2 users
- 1 database
- 1GB free storage

[Browse all 4 editions](https://www.g2.com/products/workbooks/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.1/10 | 621 |
| **Workbooks** | 8.1/10 | 428 |

#### Sales Force Automation

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Contact & Account Management** | 8.3 (479 reviews) ✓ Verified | 8.5 (345 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (314 reviews) | 8.0 (207 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (443 reviews) ✓ Verified | 8.2 (318 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (457 reviews) ✓ Verified | 8.2 (346 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.1 (406 reviews) ✓ Verified | 7.9 (219 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (430 reviews) ✓ Verified | 8.1 (282 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.1 (429 reviews) ✓ Verified | 7.9 (252 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.2 (434 reviews) ✓ Verified | 8.1 (248 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (448 reviews) ✓ Verified | 8.1 (255 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Email Marketing** | 7.9 (381 reviews) ✓ Verified | 7.9 (269 reviews) ✓ Verified | 
| **Campaign Management** | 8.2 (305 reviews) | 7.8 (290 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (408 reviews) ✓ Verified | 8.0 (309 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.1 (348 reviews) ✓ Verified | 8.0 (215 reviews) ✓ Verified | 

#### Customer Support

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Case Management** | 8.4 (412 reviews) ✓ Verified | 8.4 (277 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.2 (422 reviews) ✓ Verified | 8.1 (245 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (419 reviews) ✓ Verified | 8.2 (265 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (381 reviews) ✓ Verified | 8.1 (201 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (410 reviews) ✓ Verified | 8.2 (208 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Reporting** | 8.2 (466 reviews) ✓ Verified | 8.2 (343 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (464 reviews) ✓ Verified | 8.1 (343 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (421 reviews) ✓ Verified | 8.0 (253 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (270 reviews) | 7.8 (168 reviews) ✓ Verified | 
| **Social Network Integration** | 8.0 (217 reviews) | 7.7 (165 reviews) ✓ Verified | 
| **Mobile User Support** | 7.8 (341 reviews) ✓ Verified | 7.5 (207 reviews) ✓ Verified | 

#### Platform

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Customization** | 8.0 (293 reviews) ✓ Verified | 8.4 (186 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (290 reviews) ✓ Verified | 8.2 (155 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (293 reviews) ✓ Verified | 8.5 (184 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (260 reviews) ✓ Verified | 8.0 (107 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.2 (269 reviews) ✓ Verified | 8.3 (108 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (276 reviews) ✓ Verified | 7.8 (129 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.3 (299 reviews) ✓ Verified | 8.5 (187 reviews) ✓ Verified | 
| **Output Document Generation** | 8.3 (281 reviews) ✓ Verified | 8.2 (144 reviews) ✓ Verified | 

#### Integration

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (288 reviews) ✓ Verified | 8.3 (183 reviews) ✓ Verified | 
| **Integration APIs** | 8.2 (272 reviews) ✓ Verified | 8.2 (137 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.1 (251 reviews) ✓ Verified | 7.7 (113 reviews) | 

#### Generative AI

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **AI Text Generation** | 7.5 (138 reviews) | 6.7 (16 reviews) | 

#### Agentic AI - CRM

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (42 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (41 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (44 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (41 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (43 reviews) | Not enough data | 
| **Decision Making** | 7.8 (42 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Workbooks** | N/A | N/A |

#### Lead Generation

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Workbooks** | N/A | N/A |

#### Computing

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **WYSIWYG** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Little to No Coding** | Not enough data | Not enough data | 

#### Experimental Design

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Multivariate testing capacities** | Not enough data | Not enough data | 
| **Concurrent Testing** | Not enough data | Not enough data | 
| **Mobile Testing** | Not enough data | Not enough data | 

#### Analytics

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Workbooks** | 7.6/10 | 15 |

#### Agentic AI - Lead Scoring

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 7.5 (12 reviews) | 
| **Lead Assignment** | Not enough data | 8.2 (13 reviews) | 
| **Pipeline Acceleration** | Not enough data | 7.6 (11 reviews) | 

#### Discovery

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Lead Management** | Not enough data | 8.1 (13 reviews) | 
| **Scoring/Ranking** | Not enough data | 7.4 (12 reviews) | 
| **Lead Context** | Not enough data | 7.5 (12 reviews) | 

#### Management

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Conversion Viability** | Not enough data | 7.9 (11 reviews) | 
| **Workflow** | Not enough data | 7.1 (11 reviews) | 

#### Platform

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Data Synchronization** | Not enough data | 7.3 (14 reviews) | 
| **Analysis** | Not enough data | 7.5 (14 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **Workbooks** | 7.4/10 | 15 |

#### Agentic AI - Sales Performance Management

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Badges** | Not enough data | 6.7 (9 reviews) | 
| **Triggers** | Not enough data | 6.7 (8 reviews) | 
| **Commission Calculator** | Not enough data | 6.3 (9 reviews) | 
| **Leaderboards** | Not enough data | 7.1 (12 reviews) | 

#### Personalization

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Profiles** | Not enough data | 7.3 (10 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (12 reviews) | 
| **Dashboards** | Not enough data | 8.5 (14 reviews) | 
| **Goal Setting** | Not enough data | 6.9 (9 reviews) | 

#### Administrative

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Integration** | Not enough data | 8.0 (11 reviews) | 
| **Employee Structure** | Not enough data | 7.6 (11 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.5 (10 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.5/10 | 147 |
| **Workbooks** | 8.2/10 | 19 |

#### Agentic AI - Sales Analytics

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (11 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Data Sourcing** | 8.6 (133 reviews) | 8.1 (12 reviews) | 
| **Exporting & Sharing Data** | 8.8 (131 reviews) | 8.7 (13 reviews) | 
| **Multi-Device Data Visualization** | 8.6 (128 reviews) | 7.7 (11 reviews) | 
| **Interactive Dashboards** | 9.0 (131 reviews) | 8.2 (14 reviews) | 
| **Data Segmentation** | 8.6 (131 reviews) | 8.3 (15 reviews) | 

#### Predictive Analytics

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Lead Scoring** | 8.8 (128 reviews) | 8.3 (13 reviews) | 
| **Opportunity Scoring** | 8.9 (129 reviews) | 8.6 (12 reviews) | 
| **Risk Analysis** | 8.7 (134 reviews) | 7.6 (11 reviews) | 
| **Live Forecasting** | 8.9 (136 reviews) | 8.0 (14 reviews) | 

#### Sales Management

| Feature | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (134 reviews) | 8.6 (14 reviews) | 
| **Sales Gamification** | 8.3 (131 reviews) | 7.7 (11 reviews) | 
| **Account-Based Analytics** | 8.8 (134 reviews) | 8.3 (12 reviews) | 
| **Activity Tracking** | 9.0 (134 reviews) | 8.7 (14 reviews) | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)


**Unique to Workbooks (3):** [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | SAP Sales Cloud | Workbooks | 
|---|---|---|
| **Small-Business** | 20.0% | 60.5% | 
| **Mid-Market** | 36.0% | 34.3% | 
| **Enterprise** | 44.0% | 5.2% | 

### By Industry

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.3%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

#### Workbooks

- **Information Technology and Services:** 8.3%
- **Computer Software:** 7.4%
- **Accounting:** 6.1%
- **Marketing and Advertising:** 6.1%
- **Retail:** 4.9%
- **Education Management:** 3.2%
- **Construction:** 3.2%
- **Financial Services:** 3.0%
- **Market Research:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)

### Alternatives to Workbooks

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)

---
## Top Discussions

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

### Workbooks

- Title: [Workbooks deleted item recovery](https://www.g2.com/discussions/workbooks-deleted-item-recovery) — 2 comments, 1 upvote
  > **Top comment:** "Currently in Workbooks there are 2 solutions to this.

1) using optional advance audit you can see everything users do, from delete, update etc and..."
- Title: [Which Email marketing products is Workbooks integrated with ?](https://www.g2.com/discussions/which-email-marketing-products-is-workbooks-integrated-with) — 2 comments, 1 upvote
  > **Top comment:** "Workbooks has out of the box free included integration with Mailchimp. Dotmailer and Constant Contact (MPZmail integration will also be available from them..."
- Title: [What is Workbooks used for?](https://www.g2.com/discussions/what-is-workbooks-used-for) — 1 comment
  > **Top comment:** "Workbooks is a comprehensive software solution designed to streamline various aspects of business operations, primarily focusing on customer relationship..."
- Title: [We want to make better use of using Mailchimp for our marketing and sending out newsletters.  What's the best way to go about this?](https://www.g2.com/discussions/we-want-to-make-better-use-of-using-mailchimp-for-our-marketing-and-sending-out-newsletters-what-s-the-best-way-to-go-about-this) — 1 comment, 1 upvote
  > **Top comment:** "Hi Yvonne. I apologise that your query hasn't been responded to.  Something seems to have happened to our notifications of new comments and questions on..."
- Title: [what are the different parts in excell? furthermore, what is their capacity?](https://www.g2.com/discussions/46534-what-are-the-different-parts-in-excell-furthermore-what-is-their-capacity) — 1 comment, 1 upvote
  > **Top comment:** "👍👍👍👍👍👍👍👍👍"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-sap-sales-cloud-vs-workbooks)