# SAP Field Service Management vs Workiz Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Field Service Management excels in **real-time scheduling** and mobile access for technicians, which significantly boosts efficiency in the field. Users appreciate how it helps dispatch technicians faster, improving response times and visibility.
- **Users say** that Workiz stands out for its **clean layout and ease of use** , making it easy for technicians to manage their schedules. The ability to customize invoices and estimates is also a highlight, allowing for a more tailored experience.
- **According to verified reviews** , SAP Field Service Management offers impressive flexibility with its **customizable workflows** and forms, which users find essential for meeting their specific business needs. This adaptability is a key reason for its higher overall satisfaction ratings.
- **Reviewers mention** that Workiz provides valuable **automation features** that help users follow up with customers and send appointment reminders. This functionality is particularly appreciated by small businesses looking to streamline their operations.
- **G2 reviewers highlight** that while SAP Field Service Management has a robust feature set, some users find it challenging to configure for their specific workflows, indicating a potential learning curve for new users.
- **Users note** that Workiz, despite its lower overall G2 score, has a strong focus on **customer support** and ease of setup, with many praising the straightforward onboarding process that helps teams get started quickly.



| | SAP Field Service Management | Workiz | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 74 | 231 | 
| **Largest Market Segment** | Enterprise (40.0% of reviews) | Small-Business (96.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 5 Users Per Year | 

---
## Top Pros & Cons

### SAP Field Service Management

Pros:
- Ease of Use (18 reviews)
- Real-Time Data (17 reviews)

Cons:
- Learning Curve (18 reviews)
- Improvement Needed (14 reviews)

### Workiz

Pros:
- Customer Support (21 reviews)
- Ease of Use (17 reviews)

Cons:
- Customization Difficulties (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | SAP Field Service Management | Workiz | 
|---|---|---|
  | **Meets Requirements** | 8.8 (41 reviews) | 8.7 (163 reviews) | 
  | **Ease of Use** | 8.2 (42 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 8.3 (31 reviews) | 8.7 (132 reviews) | 
  | **Ease of Admin** | 8.6 (6 reviews) | 9.1 (111 reviews) | 
  | **Quality of Support** | 8.5 (37 reviews) | 8.7 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (7 reviews) | 9.1 (113 reviews) | 
  | **Product Direction (% positive)** | 8.5 (40 reviews) | 9.3 (142 reviews) | 

---
## Pricing

### SAP Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Workiz

#### Entry-Level Pricing

Plan: Standard

Price: Contact Us 5 Users Per Year

Description: The essential tools to grow and boost efficiency.

Key Features:
- Quickbooks Online
-  Total of 5 Automations
- Custom fields

[Browse all 3 editions](https://www.g2.com/products/workiz/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **SAP Field Service Management** | N/A | N/A |
| **Workiz** | N/A | N/A |

#### Notifications

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Not enough data | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Field Service Management** | 8.7/10 | 37 |
| **Workiz** | 8.2/10 | 130 |

#### Generative AI

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **AI Text Summarization** | 8.6 (17 reviews) | 7.8 (44 reviews) | 
| **AI Image-to-Text** | 8.4 (15 reviews) | 6.2 (24 reviews) | 

#### Before the Job

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Calendar** | 9.2 (25 reviews) | 8.6 (122 reviews) | 
| **Dispatch** | 9.0 (21 reviews) | 8.8 (114 reviews) | 
| **Roles** | 9.0 (24 reviews) | 8.7 (111 reviews) | 
| **Booking** | 8.6 (20 reviews) | 8.4 (106 reviews) | 

#### On the Job

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Location** | 9.3 (22 reviews) | 8.3 (106 reviews) | 
| **Employee Communication** | 9.1 (24 reviews) | 8.3 (115 reviews) | 
| **Behavior Monitoring** | 8.4 (18 reviews) | 7.6 (76 reviews) | 
| **Client Notifications** | 8.4 (17 reviews) | 8.7 (112 reviews) | 
| **Field Sales** | 8.9 (21 reviews) | 8.2 (100 reviews) | 

#### After the Job

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Reports** | 8.9 (20 reviews) | 8.3 (110 reviews) | 
| **Analytics** | 8.6 (18 reviews) | 8.3 (106 reviews) | 
| **Invoicing** | 8.9 (19 reviews) | 8.8 (113 reviews) | 
| **CRM Integrations** | 8.5 (22 reviews) | 8.1 (91 reviews) | 

#### Agentic AI - Field Service Management

| Feature | SAP Field Service Management | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (10 reviews) | 8.9 (6 reviews) | 
| **Natural Language Interaction** | 8.3 (10 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 8.7 (10 reviews) | 8.3 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Workiz (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | SAP Field Service Management | Workiz | 
|---|---|---|
| **Small-Business** | 23.6% | 96.3% | 
| **Mid-Market** | 36.4% | 3.2% | 
| **Enterprise** | 40.0% | 0.5% | 

### By Industry

#### SAP Field Service Management

- **Computer Software:** 11.4%
- **Information Technology and Services:** 9.1%
- **Logistics and Supply Chain:** 9.1%
- **Accounting:** 6.8%
- **Construction:** 6.8%
- **Chemicals:** 4.5%
- **Manufacturing:** 4.5%
- **Airlines/Aviation:** 2.3%
- **Apparel & Fashion:** 2.3%
- **Architecture & Planning:** 2.3%
- **Other:** 40.9%

#### Workiz

- **Construction:** 33.0%
- **Consumer Services:** 24.7%
- **Transportation/Trucking/Railroad:** 4.7%
- **Electrical/Electronic Manufacturing:** 4.2%
- **Retail:** 3.7%
- **Facilities Services:** 3.7%
- **Environmental Services:** 2.8%
- **Utilities:** 1.9%
- **Security and Investigations:** 1.9%
- **Renewables & Environment:** 1.9%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to SAP Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4840 reviews)
- [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) — 3.9/5 stars (23 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5268 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews)
- [VISITOUR](https://www.g2.com/products/visitour/reviews) — 4.5/5 stars (1 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

### Alternatives to Workiz

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5268 reviews)

---
## Top Discussions

### SAP Field Service Management

No discussions available for this product.

### Workiz

- Title: [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) — 1 comment
  > **Top comment:** "go to the website and look at all of the plans before you decide"
- Title: [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) — 1 comment
  > **Top comment:** "My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly..."
- Title: [How can I](https://www.g2.com/discussions/52141-how-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can"
- Title: [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) — 1 comment, 1 upvote
  > **Top comment:** "Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-field-service-management-vs-workiz)