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Compare SAP Field Service Management and ServiceTitan 
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At a Glance
Market Segments
Enterprise (44.0% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Field Service Management
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Field Service ManagementServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Field Service Management excels in its calendar and dispatch features, with a score of 9.2, allowing for efficient scheduling and resource allocation. In contrast, ServiceTitan's calendar and dispatch functionalities received lower scores of 7.4 and 8.8 respectively, indicating potential room for improvement in these areas.
- Reviewers mention that SAP Field Service Management offers superior AI capabilities, particularly in AI Text Summarization and AI Image-to-Text, scoring 9.2 and 9.2 respectively. ServiceTitan, however, falls short with scores of 8.1 and 7.1, suggesting that users may find SAP's AI features more beneficial for their operational needs.
- G2 users highlight the invoicing feature in SAP Field Service Management, which scored 9.0, as a strong point, providing seamless billing processes. ServiceTitan's invoicing feature, while still effective, scored slightly lower at 8.6, indicating that SAP may offer a more robust solution for financial transactions.
- Users on G2 report that the quality of support for SAP Field Service Management is rated at 8.5, which is higher than ServiceTitan's 7.7. This suggests that users may experience more reliable assistance and guidance when using SAP's platform.
- Reviewers mention that both products have similar ratings for meeting requirements, both at 8.7, indicating that they effectively fulfill user needs. However, SAP Field Service Management shines in product direction with a score of 8.2 compared to ServiceTitan's 9.0, suggesting that ServiceTitan may have a clearer vision for future enhancements.
- Users say that the ease of use for ServiceTitan is rated at 8.5, slightly higher than SAP Field Service Management's 8.1. This could indicate that ServiceTitan may be more user-friendly for new users, making it easier to adopt and integrate into daily operations.
Pricing
Entry-Level Pricing
SAP Field Service Management
No pricing availableServiceTitan
No pricing availableFree Trial
SAP Field Service Management
Free Trial is available
ServiceTitan
No trial information availableRatings
Meets Requirements
8.8
23
8.8
281
Ease of Use
7.9
23
8.5
285
Ease of Setup
8.1
12
6.9
213
Ease of Admin
Not enough data
8.1
192
Quality of Support
8.6
20
7.8
276
Has the product been a good partner in doing business?
9.0
5
8.7
193
Product Direction (% positive)
8.9
22
9.1
276
Features by Category
Generative AI
8.3
14
7.9
82
8.3
14
6.8
78
Before the Job
8.9
17
7.4
182
8.8
17
8.9
200
8.6
18
8.4
195
8.1
15
8.4
190
On the Job
9.1
16
8.6
196
9.0
17
7.8
198
8.3
17
7.3
180
8.3
16
8.5
201
8.6
17
8.1
170
After the Job
8.8
16
8.4
200
8.6
15
8.3
198
8.7
15
8.7
198
8.2
15
7.9
181
Agentic AI - Field Service Management
7.7
8
4.6
16
8.1
8
4.7
16
8.3
8
4.8
16
Categories
Categories
Shared Categories
SAP Field Service Management and ServiceTitan are categorized as Field Service Management
Unique Categories
SAP Field Service Management has no unique categories
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
SAP Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Construction
12.0%
Manufacturing
8.0%
Information Technology and Services
8.0%
Utilities
4.0%
Other
52.0%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Discussions
SAP Field Service Management has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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