# SAP Field Service Management vs ServiceMax Comparison
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## AI Generated Summary
- **G2 reviewers report** that SAP Field Service Management excels in real-time scheduling and mobile access, which significantly boosts efficiency for technicians in the field. Users appreciate how this feature enhances dispatching speed and improves response times, making it a strong choice for organizations needing quick service delivery.
- **Users say** that ServiceMax offers a user-friendly experience, particularly with its drag-and-drop functionality for creating service management buttons. This ease of use is highlighted by reviewers who find it beneficial for field-level service support, allowing for seamless navigation and task completion without the need for coding.
- **According to verified reviews** , SAP Field Service Management provides a high level of customization, allowing users to build workflows and forms tailored to their specific needs. This flexibility is a significant advantage for businesses looking to adapt the software to their unique operational requirements.
- **Reviewers mention** that while ServiceMax has made strides with its Go App, which is praised for its improved navigation and functionality, it still faces challenges in certain areas like proactive assistance and advanced analytics compared to SAP Field Service Management, which scores higher in these categories.
- **Users highlight** that SAP Field Service Management offers superior visibility into resources and interactions, which is crucial for effective management. The ability to track equipment and production in one place is a feature that many find indispensable for their operations.
- **G2 reviewers note** that while both products have their strengths, SAP Field Service Management generally receives higher satisfaction ratings across various metrics, including quality of support and ease of administration, making it a more reliable partner for businesses seeking comprehensive field service solutions.



| | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 74 | 144 | 
| **Largest Market Segment** | Enterprise (40.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 User | 

---
## Top Pros & Cons

### SAP Field Service Management

Pros:
- Ease of Use (18 reviews)
- Real-Time Data (17 reviews)

Cons:
- Learning Curve (18 reviews)
- Improvement Needed (14 reviews)

### ServiceMax

Pros:
- Ease of Use (10 reviews)
- Easy Communication (10 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | SAP Field Service Management | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.8 (41 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 8.2 (42 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 8.3 (31 reviews) | 8.1 (72 reviews) | 
  | **Ease of Admin** | 8.6 (6 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 8.5 (37 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (7 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 8.5 (40 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### SAP Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Field Service Management** | 8.7/10 | 37 |
| **ServiceMax** | 8.0/10 | 74 |

#### Generative AI

| Feature | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 8.6 (17 reviews) | 6.6 (47 reviews) | 
| **AI Image-to-Text** | 8.4 (15 reviews) | Feature Not Available | 

#### Before the Job

| Feature | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Calendar** | 9.2 (25 reviews) | 8.4 (70 reviews) | 
| **Dispatch** | 9.0 (21 reviews) | 8.4 (69 reviews) | 
| **Roles** | 9.0 (24 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.6 (20 reviews) | 8.1 (69 reviews) | 

#### On the Job

| Feature | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Location** | 9.3 (22 reviews) | 8.0 (60 reviews) | 
| **Employee Communication** | 9.1 (24 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | 8.4 (18 reviews) | 7.3 (58 reviews) | 
| **Client Notifications** | 8.4 (17 reviews) | 7.5 (59 reviews) | 
| **Field Sales** | 8.9 (21 reviews) | 7.8 (56 reviews) | 

#### After the Job

| Feature | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Reports** | 8.9 (20 reviews) | 8.2 (67 reviews) | 
| **Analytics** | 8.6 (18 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.9 (19 reviews) | 7.7 (64 reviews) | 
| **CRM Integrations** | 8.5 (22 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (10 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | 8.3 (10 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.7 (10 reviews) | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | SAP Field Service Management | ServiceMax | 
|---|---|---|
| **Small-Business** | 23.6% | 25.0% | 
| **Mid-Market** | 36.4% | 40.4% | 
| **Enterprise** | 40.0% | 34.6% | 

### By Industry

#### SAP Field Service Management

- **Computer Software:** 11.4%
- **Information Technology and Services:** 9.1%
- **Logistics and Supply Chain:** 9.1%
- **Accounting:** 6.8%
- **Construction:** 6.8%
- **Chemicals:** 4.5%
- **Manufacturing:** 4.5%
- **Airlines/Aviation:** 2.3%
- **Apparel & Fashion:** 2.3%
- **Architecture & Planning:** 2.3%
- **Other:** 40.9%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Manufacturing:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to SAP Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) — 3.9/5 stars (23 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [VISITOUR](https://www.g2.com/products/visitour/reviews) — 4.5/5 stars (1 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4865 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)

---
## Top Discussions

### SAP Field Service Management

No discussions available for this product.

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-field-service-management-vs-ptc-servicemax)