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Compare SAP CRM and Sage CRM

See this
side-by-side comparison of SAP CRM vs. Sage CRM
based on preference data from user reviews. SAP CRM rates 3.7/5 stars with 292 reviews. By contrast, Sage CRM rates 3.5/5 stars with 78 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SAP CRM
SAP CRM
(292)
3.7 out of 5
SAP CRM
Answer a few questions to help the SAP CRM community
Have you used SAP CRM before?
Yes
Sage CRM
Sage CRM
(78)
3.5 out of 5
Sage CRM
Answer a few questions to help the Sage CRM community
Have you used Sage CRM before?
Yes
Star Rating
Sage CRM
Sage CRM
Market Segments
SAP CRM
SAP CRM
Enterprise (65.8% of reviews)
Sage CRM
Sage CRM
Mid-Market (45.2% of reviews)
Entry Level Price
SAP CRM
SAP CRM
No pricing information available
Sage CRM
Sage CRM
Contact Vendor for Pricing

SAP CRM vs Sage CRM

When assessing the two solutions, reviewers found Sage CRM easier to use. However, SAP CRM is easier to set up and administer. Reviewers also preferred doing business with SAP CRM overall.

  • Reviewers felt that SAP CRM meets the needs of their business better than Sage CRM.
  • When comparing quality of ongoing product support, reviewers felt that SAP CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of SAP CRM over Sage CRM.
Categories
Shared Categories
SAP CRM
SAP CRM
Sage CRM
Sage CRM
SAP CRM and Sage CRM are categorized as CRM
Unique Categories
SAP CRM
SAP CRM has no unique categories
Sage CRM
Sage CRM has no unique categories
Pricing
SAP CRM
SAP CRM Pricing
Free Trial Unavailable
Sage CRM
Sage CRM Pricing
Sage CRM On-Premise
Contact Vendor for Pricing
Sage CRM Cloud
$39per user per month
Free Trial Unavailable
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Ratings
Meets Requirements
SAP CRM
SAP CRM
7.8
Responses: 199
Sage CRM
Sage CRM
7.2
Responses: 62
Ease of Use
SAP CRM
SAP CRM
6.6
Responses: 204
Sage CRM
Sage CRM
6.8
Responses: 62
Ease of Setup
SAP CRM
SAP CRM
7.0
Responses: 63
Sage CRM
Sage CRM
6.2
Responses: 30
Ease of Admin
SAP CRM
SAP CRM
7.2
Responses: 63
Sage CRM
Sage CRM
6.7
Responses: 31
Quality of Support
SAP CRM
SAP CRM
7.5
Responses: 183
Sage CRM
Sage CRM
6.3
Responses: 51
Ease of Doing Business With
SAP CRM
SAP CRM
8.0
Responses: 60
Sage CRM
Sage CRM
6.2
Responses: 26
Product Direction (% positive)
SAP CRM
SAP CRM
6.4
Responses: 197
Sage CRM
Sage CRM
4.7
Responses: 62
Features
Sales Force Automation
Contact & Account Management
SAP CRM
SAP CRM
7.8
Responses: 144
Verified Feature
Sage CRM
Sage CRM
7.1
Responses: 46
Verified Feature
Partner Relationship Mgmt. (PRM)
SAP CRM
SAP CRM
Feature Not Available
Sage CRM
Sage CRM
Feature Not Available
Opportunity & Pipeline Mgmt.
SAP CRM
SAP CRM
7.6
Responses: 122
Verified Feature
Sage CRM
Sage CRM
7.1
Responses: 42
Verified Feature
Task / Activity Management
SAP CRM
SAP CRM
7.7
Responses: 131
Verified Feature
Sage CRM
Sage CRM
7.4
Responses: 43
Verified Feature
Territory & Quota Management
SAP CRM
SAP CRM
7.8
Responses: 111
Verified Feature
Sage CRM
Sage CRM
6.4
Responses: 32
Verified Feature
Desktop Integration
SAP CRM
SAP CRM
7.6
Responses: 125
Verified Feature
Sage CRM
Sage CRM
6.4
Responses: 37
Verified Feature
Product & Price List Management
SAP CRM
SAP CRM
7.6
Responses: 122
Verified Feature
Sage CRM
Sage CRM
6.8
Responses: 34
Verified Feature
Quote & Order Management
SAP CRM
SAP CRM
7.8
Responses: 131
Verified Feature
Sage CRM
Sage CRM
6.8
Responses: 38
Verified Feature
Customer Contract Management
SAP CRM
SAP CRM
7.8
Responses: 135
Verified Feature
Sage CRM
Sage CRM
7.0
Responses: 38
Verified Feature
Marketing Automation
Email Marketing
SAP CRM
SAP CRM
7.0
Responses: 93
Verified Feature
Sage CRM
Sage CRM
6.4
Responses: 29
Verified Feature
Campaign Management
SAP CRM
SAP CRM
Feature Not Available
Sage CRM
Sage CRM
7.0
Responses: 27
Verified Feature
Lead Management
SAP CRM
SAP CRM
7.7
Responses: 102
Verified Feature
Sage CRM
Sage CRM
7.1
Responses: 33
Verified Feature
Marketing ROI Analytics
SAP CRM
SAP CRM
7.5
Responses: 90
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 27
Verified Feature
Customer Support
Case Management
SAP CRM
SAP CRM
8.0
Responses: 117
Verified Feature
Sage CRM
Sage CRM
7.0
Responses: 33
Verified Feature
Customer Support Portal
SAP CRM
SAP CRM
7.8
Responses: 119
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 29
Verified Feature
Knowledge Base
SAP CRM
SAP CRM
7.8
Responses: 116
Verified Feature
Sage CRM
Sage CRM
6.9
Responses: 34
Verified Feature
Call Center Features
SAP CRM
SAP CRM
7.5
Responses: 104
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 26
Verified Feature
Support Analytics
SAP CRM
SAP CRM
7.7
Responses: 113
Verified Feature
Sage CRM
Sage CRM
6.2
Responses: 29
Verified Feature
Reporting & Analytics
Reporting
SAP CRM
SAP CRM
7.7
Responses: 144
Verified Feature
Sage CRM
Sage CRM
7.1
Responses: 42
Verified Feature
Dashboards
SAP CRM
SAP CRM
7.7
Responses: 140
Verified Feature
Sage CRM
Sage CRM
7.4
Responses: 37
Verified Feature
Forecasting
SAP CRM
SAP CRM
7.8
Responses: 126
Verified Feature
Sage CRM
Sage CRM
6.5
Responses: 35
Verified Feature
Mobile & Social
Social Collaboration Features
SAP CRM
SAP CRM
Feature Not Available
Sage CRM
Sage CRM
Feature Not Available
Social Network Integration
SAP CRM
SAP CRM
Feature Not Available
Sage CRM
Sage CRM
Feature Not Available
Mobile User Support
SAP CRM
SAP CRM
7.2
Responses: 76
Verified Feature
Sage CRM
Sage CRM
5.6
Responses: 24
Verified Feature
Platform
Customization
SAP CRM
SAP CRM
7.4
Responses: 42
Verified Feature
Sage CRM
Sage CRM
6.8
Responses: 17
Verified Feature
Workflow Capability
SAP CRM
SAP CRM
7.6
Responses: 48
Verified Feature
Sage CRM
Sage CRM
6.2
Responses: 23
Verified Feature
User, Role, and Access Management
SAP CRM
SAP CRM
7.7
Responses: 42
Verified Feature
Sage CRM
Sage CRM
7.0
Responses: 19
Verified Feature
Internationalization
SAP CRM
SAP CRM
7.9
Responses: 37
Verified Feature
Sage CRM
Sage CRM
6.9
Responses: 15
Verified Feature
Sandbox / Test Environments
SAP CRM
SAP CRM
7.7
Responses: 44
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 8
Document & Content Mgmt.
SAP CRM
SAP CRM
7.5
Responses: 39
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 18
Verified Feature
Performance and Reliability
SAP CRM
SAP CRM
7.7
Responses: 41
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 18
Verified Feature
Output Document Generation
SAP CRM
SAP CRM
8.0
Responses: 41
Verified Feature
Sage CRM
Sage CRM
6.1
Responses: 19
Verified Feature
Integration
Data Import & Export Tools
SAP CRM
SAP CRM
7.3
Responses: 48
Verified Feature
Sage CRM
Sage CRM
6.7
Responses: 20
Verified Feature
Integration APIs
SAP CRM
SAP CRM
7.3
Responses: 36
Verified Feature
Sage CRM
Sage CRM
7.1
Responses: 13
Verified Feature
Breadth of Partner Applications
SAP CRM
SAP CRM
7.0
Responses: 35
Verified Feature
Sage CRM
Sage CRM
6.3
Responses: 13
Verified Feature
Reviewers' Company Size
Reviewers of SAP CRM were most often representing companies in the Enterprise segment, while reviewers for Sage CRM were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
SAP CRM
SAP CRM
9.2%
Sage CRM
Sage CRM
41.9%
Mid-Market
(51-1000 emp.)
SAP CRM
SAP CRM
25.0%
Sage CRM
Sage CRM
45.2%
Enterprise
(> 1000 emp.)
SAP CRM
SAP CRM
65.8%
Sage CRM
Sage CRM
12.9%
Reviewers' Industry
SAP CRM
SAP CRM Industry
Information Technology and Services
10.3%
Automotive
5.0%
Food & Beverages
4.5%
Consumer Goods
4.5%
Computer Software
4.5%
Other
71.1%
Sage CRM
Sage CRM Industry
Computer Software
13.8%
Information Technology and Services
10.8%
Financial Services
6.2%
Retail
4.6%
Pharmaceuticals
3.1%
Other
61.5%
Reviews
Most Helpful Favorable Review
SAP CRM
Kathleen E.
Executive Sponsor in Consumer Goods

Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...

Sage CRM
Hrayr G.
Internal Consultant in Information Technology and Services

Very easy to customize. A business user with limited technical background can do a great deal of customization before a programmer needs to step in. With the help of a programmer, customization possibilities are virtually limitless.

Most Helpful Critical Review
SAP CRM
GC
User in Computer Software

1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--

Sage CRM
Frank O.
Executive Sponsor in Food Production

No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,

Discussions
SAP CRM
SAP CRM Discussions
Monty the Mongoose crying
SAP CRM has no discussions with answers
Sage CRM
Sage CRM Discussions
Do you plan on creating a better user guide than what is currently out there?
1 comment
DM
Hi Dennis A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Monty the Mongoose crying
Sage CRM has no more discussions with answers
Screenshots
SAP CRM
SAP CRM Screenshots
Sage CRM
Sage CRM Screenshots
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