Compare SAP CRM and Sage CRM
See this
side-by-side comparison of SAP CRM vs. Sage CRM
based on preference data from user reviews. SAP CRM rates 3.7/5 stars with 292 reviews. By contrast, Sage CRM rates 3.5/5 stars with 78 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
SAP CRM vs Sage CRM
When assessing the two solutions, reviewers found Sage CRM easier to use. However, SAP CRM is easier to set up and administer. Reviewers also preferred doing business with SAP CRM overall.
- Reviewers felt that SAP CRM meets the needs of their business better than Sage CRM.
- When comparing quality of ongoing product support, reviewers felt that SAP CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP CRM over Sage CRM.
Categories
Shared Categories
SAP CRM and Sage CRM are categorized as CRM
Unique Categories
SAP CRM has no unique categories
Sage CRM has no unique categories
Pricing
‐
‐
Free Trial Unavailable
Sage CRM On-Premise
Contact Vendor for Pricing
Sage CRM Cloud
$39per user per month
Free Trial Unavailable
Ratings
Meets Requirements
SAP CRM
Responses: 199
Sage CRM
Responses: 62
Ease of Use
SAP CRM
Responses: 204
Sage CRM
Responses: 62
Ease of Setup
SAP CRM
Responses: 63
Sage CRM
Responses: 30
Ease of Admin
SAP CRM
Responses: 63
Sage CRM
Responses: 31
Quality of Support
SAP CRM
Responses: 183
Sage CRM
Responses: 51
Ease of Doing Business With
SAP CRM
Responses: 60
Sage CRM
Responses: 26
Product Direction (% positive)
SAP CRM
Responses: 197
Sage CRM
Responses: 62
Features
Sales Force Automation
Contact & Account Management
SAP CRM
Responses: 144
Verified Feature
Sage CRM
Responses: 46
Verified Feature
Partner Relationship Mgmt. (PRM)
SAP CRM
Sage CRM
Opportunity & Pipeline Mgmt.
SAP CRM
Responses: 122
Verified Feature
Sage CRM
Responses: 42
Verified Feature
Task / Activity Management
SAP CRM
Responses: 131
Verified Feature
Sage CRM
Responses: 43
Verified Feature
Territory & Quota Management
SAP CRM
Responses: 111
Verified Feature
Sage CRM
Responses: 32
Verified Feature
Desktop Integration
SAP CRM
Responses: 125
Verified Feature
Sage CRM
Responses: 37
Verified Feature
Product & Price List Management
SAP CRM
Responses: 122
Verified Feature
Sage CRM
Responses: 34
Verified Feature
Quote & Order Management
SAP CRM
Responses: 131
Verified Feature
Sage CRM
Responses: 38
Verified Feature
Customer Contract Management
SAP CRM
Responses: 135
Verified Feature
Sage CRM
Responses: 38
Verified Feature
Marketing Automation
Email Marketing
SAP CRM
Responses: 93
Verified Feature
Sage CRM
Responses: 29
Verified Feature
Campaign Management
SAP CRM
Sage CRM
Responses: 27
Verified Feature
Lead Management
SAP CRM
Responses: 102
Verified Feature
Sage CRM
Responses: 33
Verified Feature
Marketing ROI Analytics
SAP CRM
Responses: 90
Verified Feature
Sage CRM
Responses: 27
Verified Feature
Customer Support
Case Management
SAP CRM
Responses: 117
Verified Feature
Sage CRM
Responses: 33
Verified Feature
Customer Support Portal
SAP CRM
Responses: 119
Verified Feature
Sage CRM
Responses: 29
Verified Feature
Knowledge Base
SAP CRM
Responses: 116
Verified Feature
Sage CRM
Responses: 34
Verified Feature
Call Center Features
SAP CRM
Responses: 104
Verified Feature
Sage CRM
Responses: 26
Verified Feature
Support Analytics
SAP CRM
Responses: 113
Verified Feature
Sage CRM
Responses: 29
Verified Feature
Reporting & Analytics
Reporting
SAP CRM
Responses: 144
Verified Feature
Sage CRM
Responses: 42
Verified Feature
Dashboards
SAP CRM
Responses: 140
Verified Feature
Sage CRM
Responses: 37
Verified Feature
Forecasting
SAP CRM
Responses: 126
Verified Feature
Sage CRM
Responses: 35
Verified Feature
Mobile & Social
Social Collaboration Features
SAP CRM
Sage CRM
Social Network Integration
SAP CRM
Sage CRM
Mobile User Support
SAP CRM
Responses: 76
Verified Feature
Sage CRM
Responses: 24
Verified Feature
Platform
Customization
SAP CRM
Responses: 42
Verified Feature
Sage CRM
Responses: 17
Verified Feature
Workflow Capability
SAP CRM
Responses: 48
Verified Feature
Sage CRM
Responses: 23
Verified Feature
User, Role, and Access Management
SAP CRM
Responses: 42
Verified Feature
Sage CRM
Responses: 19
Verified Feature
Internationalization
SAP CRM
Responses: 37
Verified Feature
Sage CRM
Responses: 15
Verified Feature
Sandbox / Test Environments
SAP CRM
Responses: 44
Verified Feature
Sage CRM
Responses: 8
Document & Content Mgmt.
SAP CRM
Responses: 39
Verified Feature
Sage CRM
Responses: 18
Verified Feature
Performance and Reliability
SAP CRM
Responses: 41
Verified Feature
Sage CRM
Responses: 18
Verified Feature
Output Document Generation
SAP CRM
Responses: 41
Verified Feature
Sage CRM
Responses: 19
Verified Feature
Integration
Data Import & Export Tools
SAP CRM
Responses: 48
Verified Feature
Sage CRM
Responses: 20
Verified Feature
Integration APIs
SAP CRM
Responses: 36
Verified Feature
Sage CRM
Responses: 13
Verified Feature
Breadth of Partner Applications
SAP CRM
Responses: 35
Verified Feature
Sage CRM
Responses: 13
Verified Feature
Reviewers' Company Size
Reviewers of SAP CRM were most often representing companies in the Enterprise segment, while reviewers for Sage CRM were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
SAP CRM
Sage CRM
Mid-Market
(51-1000 emp.)
SAP CRM
Sage CRM
Enterprise
(> 1000 emp.)
SAP CRM
Sage CRM
Reviewers' Industry
Information Technology and Services
10.3%
Automotive
5.0%
Food & Beverages
4.5%
Consumer Goods
4.5%
Computer Software
4.5%
Other
71.1%
Computer Software
13.8%
Information Technology and Services
10.8%
Financial Services
6.2%
Retail
4.6%
Pharmaceuticals
3.1%
Other
61.5%
Reviews
Most Helpful Favorable Review
Kathleen E.
Executive Sponsor in Consumer Goods
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
Hrayr G.
Internal Consultant in Information Technology and Services
Very easy to customize. A business user with limited technical background can do a great deal of customization before a programmer needs to step in. With the help of a programmer, customization possibilities are virtually limitless.
Most Helpful Critical Review
User in Computer Software
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
Frank O.
Executive Sponsor in Food Production
No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,
Top Alternatives
Discussions
SAP CRM has no discussions with answers
Do you plan on creating a better user guide than what is currently out there?
1 comment
DM
Hi Dennis
A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Sage CRM has no more discussions with answers
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