When assessing the two solutions, reviewers found Sage CRM easier to use. However, SAP CRM is easier to set up and administer. Reviewers also preferred doing business with SAP CRM overall.
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
|Ask SAP CRM a Question||Request More Information|