# Agentforce Communications (formerly Salesforce Communications Cloud) vs SAP CPQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP CPQ offers a user-friendly interface, making it easy for users to navigate and log work expenses efficiently. One user highlighted its convenience on an iPad, which enhances the overall experience for mobile users.
- **Users say** that Salesforce Communications Cloud excels in centralizing customer interactions, which streamlines communication and enhances consistency. Reviewers appreciate the automation tools that save time and the seamless integration with other Salesforce products, making daily tasks more efficient.
- **According to verified reviews** , SAP CPQ is particularly effective in handling complex sales processes without causing delays. Users commend its pricing and discount capabilities, as well as the centralized dynamic pricing approval workflows that add structure and scalability to their sales operations.
- **Reviewers mention** that Salesforce Communications Cloud stands out for its ease of implementation and robust customer support. Many users have noted that the platform is easy to use daily, with multiple features that enhance professionalism and efficiency in communication.
- **G2 reviewers highlight** that while SAP CPQ has a solid product catalog and configuration rules, it faces challenges in areas like ease of administration and setup compared to Salesforce Communications Cloud, which boasts higher ratings in these categories.
- **Users report** that Salesforce Communications Cloud provides superior support for mobile users and offers advanced features like document management and reporting dashboards, which are essential for modern business operations, further enhancing its appeal over SAP CPQ.



| | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 27 | 109 | 
| **Largest Market Segment** | Enterprise (57.7% of reviews) | Mid-Market (39.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Agentforce Communications (formerly Salesforce Communications Cloud)

Pros:
- Automation (1 reviews)
- Capabilities (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### SAP CPQ

Pros:
- Efficiency (13 reviews)
- Pricing Optimization (11 reviews)

Cons:
- Complexity (13 reviews)
- Learning Curve (10 reviews)

---
## Ratings Comparison
| Rating | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
  | **Meets Requirements** | 9.2 (20 reviews) | 8.3 (84 reviews) | 
  | **Ease of Use** | 8.8 (21 reviews) | 7.8 (84 reviews) | 
  | **Ease of Setup** | 8.6 (18 reviews) | 7.0 (49 reviews) | 
  | **Ease of Admin** | 8.9 (18 reviews) | 6.8 (34 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 7.6 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (18 reviews) | 7.0 (33 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 7.3 (82 reviews) | 

---
## Pricing

### Agentforce Communications (formerly Salesforce Communications Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP CPQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **SAP CPQ** | 7.9/10 | 66 |

#### Configuration - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Product Catalog** | 9.1 (11 reviews) | 8.8 (21 reviews) ✓ Verified | 
| **Guided Selling** | 9.1 (11 reviews) | 7.9 (33 reviews) ✓ Verified | 
| **Configuration Rules** | 8.9 (11 reviews) | 8.4 (46 reviews) ✓ Verified | 
| **Price Configuration** | 8.8 (10 reviews) | 8.4 (44 reviews) ✓ Verified | 
| **Visual Configuration** | 9.5 (10 reviews) | 8.3 (38 reviews) ✓ Verified | 

#### Pricing

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Pricing Flexibility** | 8.8 (10 reviews) | 8.0 (37 reviews) ✓ Verified | 
| **Discounting** | 8.0 (11 reviews) | 8.3 (40 reviews) ✓ Verified | 
| **Commerical Rules** | 9.4 (9 reviews) | 8.0 (38 reviews) ✓ Verified | 
| **Terms and Conditions** | 9.1 (9 reviews) | 8.5 (35 reviews) ✓ Verified | 
| **Approval Workflow** | 8.8 (10 reviews) | 8.2 (39 reviews) ✓ Verified | 
| **Renewals** | 8.8 (11 reviews) | 8.2 (23 reviews) ✓ Verified | 

#### Quoting

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Grouping** | 8.3 (10 reviews) | 8.1 (30 reviews) ✓ Verified | 
| **Version Control** | 8.8 (11 reviews) | 8.0 (31 reviews) ✓ Verified | 
| **Quote Document Generation** | 8.8 (11 reviews) | 8.4 (40 reviews) ✓ Verified | 
| **Ordering** | 9.1 (11 reviews) | 8.3 (29 reviews) ✓ Verified | 
| **Contracts** | 9.1 (11 reviews) | 7.8 (26 reviews) ✓ Verified | 

#### Admin

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Configuration Ease of Admin** | 9.3 (10 reviews) | 6.6 (22 reviews) | 
| **Pricing Administration** | 9.2 (10 reviews) | 6.8 (18 reviews) ✓ Verified | 
| **Workflow Management** | 9.2 (10 reviews) | 6.8 (15 reviews) ✓ Verified | 
| **Document Management** | 9.6 (8 reviews) | 7.3 (17 reviews) ✓ Verified | 

#### Channels

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Mobile User Support** | 7.0 (9 reviews) | 7.9 (27 reviews) ✓ Verified | 
| **Channel Partner Support** | 9.0 (7 reviews) | 7.4 (21 reviews) ✓ Verified | 
| **eCommerce** | 9.2 (8 reviews) | 8.2 (21 reviews) | 

#### Platform

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **CRM Integration** | 9.0 (10 reviews) | 8.4 (16 reviews) ✓ Verified | 
| **Integration API** | 9.2 (10 reviews) | 7.5 (14 reviews) ✓ Verified | 
| **Internationalization** | 9.2 (10 reviews) | 8.0 (10 reviews) ✓ Verified | 
| **Scalability** | 9.3 (10 reviews) | 8.0 (22 reviews) ✓ Verified | 
| **Reporting and Dashboards** | 9.3 (9 reviews) | 7.2 (16 reviews) ✓ Verified | 
| **ERP Integration** | Not enough data | Not enough data | 

#### Generative AI - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | Not enough data | 
| **Dynamic Pricing** | Not enough data | Not enough data | 
| **Personalized Sale Recommendations** | Not enough data | Not enough data | 

### Integrated Revenue and Customer Management (IRCM) for CSPs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **SAP CPQ** | N/A | N/A |

#### Customer Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Customer Lifecycle Management - IRCM for CSPs** | Not enough data | Not enough data | 
| **CSP Industry - IRCM for CSPs** | Not enough data | Not enough data | 
| **Customer Self-Service - IRCM for CSPs** | Not enough data | Not enough data | 
| **CRM Integration - IRCM for CSPs** | Not enough data | Not enough data | 

#### Revenue Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Financial Analysis - IRCM for CSPs** | Not enough data | Not enough data | 
| **Compliance - IRCM for CSPs** | Not enough data | Not enough data | 
| **Revenue Management - IRCM for CSPs** | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **SAP CPQ** | N/A | N/A |

#### Customer Requirements

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Quoting** | Not enough data | Not enough data | 
| **Configuration** | Not enough data | Not enough data | 
| **Pricing** | Not enough data | Not enough data | 

#### Contracts

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Creation** | Not enough data | Not enough data | 
| **Negotiation** | Not enough data | Not enough data | 
| **Execution** | Not enough data | Not enough data | 

#### Revenue

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Invoicing** | Not enough data | Not enough data | 
| **Matching** | Not enough data | Not enough data | 
| **Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CPQ Software](https://www.g2.com/categories/cpq)

**Unique to Agentforce Communications (formerly Salesforce Communications Cloud) (2):** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Communications (formerly Salesforce Communications Cloud) | SAP CPQ | 
|---|---|---|
| **Small-Business** | 19.2% | 21.9% | 
| **Mid-Market** | 23.1% | 39.6% | 
| **Enterprise** | 57.7% | 38.5% | 

### By Industry

#### Agentforce Communications (formerly Salesforce Communications Cloud)

- **Information Technology and Services:** 30.8%
- **Telecommunications:** 23.1%
- **Computer Software:** 11.5%
- **Consumer Electronics:** 7.7%
- **Public Safety:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Management Consulting:** 3.8%
- **Financial Services:** 3.8%
- **Events Services:** 3.8%
- **Banking:** 3.8%
- **Other:** 3.8%

#### SAP CPQ

- **Computer Software:** 14.6%
- **Information Technology and Services:** 13.5%
- **Telecommunications:** 5.6%
- **Staffing and Recruiting:** 4.5%
- **Computer Hardware:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%
- **Security and Investigations:** 3.4%
- **Retail:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Agentforce Communications (formerly Salesforce Communications Cloud)

- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (701 reviews)
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- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2049 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)
- [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) — 4.0/5 stars (276 reviews)

### Alternatives to SAP CPQ

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) — 4.0/5 stars (276 reviews)
- [Conga Advantage CPQ](https://www.g2.com/products/conga-advantage-cpq/reviews) — 4.2/5 stars (237 reviews)
- [Zilliant CPQ](https://www.g2.com/products/zilliant-cpq/reviews) — 4.8/5 stars (30 reviews)
- [FPX CPQ](https://www.g2.com/products/fpx-cpq/reviews) — 3.8/5 stars (16 reviews)
- [Tacton CPQ](https://www.g2.com/products/tacton-cpq/reviews) — 4.3/5 stars (54 reviews)
- [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) — 4.0/5 stars (142 reviews)
- [QuoteWerks](https://www.g2.com/products/quotewerks/reviews) — 4.4/5 stars (201 reviews)
- [Pricefx](https://www.g2.com/products/pricefx/reviews) — 4.4/5 stars (132 reviews)
- [Cincom CPQ](https://www.g2.com/products/cincom-cpq/reviews) — 3.8/5 stars (19 reviews)

---
## Top Discussions

### Agentforce Communications (formerly Salesforce Communications Cloud)

- Title: [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) — 1 comment
  > **Top comment:** "Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a..."

### SAP CPQ

- Title: [Is heavy IT involvement needed for CPQ?](https://www.g2.com/discussions/is-heavy-it-involvement-needed-for-cpq-970a5fa1-7fd2-4fe2-bbc8-0008bd60e75e) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Any trained business user in your organization can manage CallidusCloud CPQ. When your organization decides to launch a special promotion, change pricing,..."
- Title: [Can CallidusCloud CPQ be run on mobile devices?](https://www.g2.com/discussions/cpq-mobility-capability-8634734e-16d2-4e54-bbc6-e4ec53c54cf2) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! There are multiple options for the mobile sales rep. CPQ is fully functional through any mobile browser and easy to use with its responsive design. ..."
- Title: [Are there are any limitations to the number of products or part numbers CPQ can support?](https://www.g2.com/discussions/cpq-product-part-number-limitations-f7ee20b8-d95c-4997-b316-6d404ef0911c) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Whether you use intelligent part numbers, serial numbers, nested serial sequences, or intelligent serial numbers, the CallidusCloud CPQ product configurator..."
- Title: [Is heavy IT involvement needed for CPQ?](https://www.g2.com/discussions/is-heavy-it-involvement-needed-for-cpq) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Any trained business user in your organization can manage CallidusCloud CPQ. When your organization decides to launch a special promotion, change pricing,..."
- Title: [Can CallidusCloud CPQ be run on mobile devices?](https://www.g2.com/discussions/cpq-mobility-capability) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! There are multiple options for the mobile sales rep. CPQ is fully functional through any mobile browser and easy to use with it's responsive design. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-communications-formerly-salesforce-communications-cloud-vs-sap-cpq)