Compare Agentforce Communications (formerly Salesforce Communications Cloud) and SAP CPQ 
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Mid-Market (38.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agentforce Communications (formerly Salesforce Communications Cloud)
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Agentforce Communications (formerly Salesforce Communications Cloud)SAP CPQ
Star Rating
(108)4.1 out of 5
Market Segments
Mid-Market (38.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP CPQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SAP CPQ offers a user-friendly interface, making it easy for users to navigate and log work expenses efficiently. One user highlighted its convenience on an iPad, which enhances the overall experience for mobile users.
- Users say that Salesforce Communications Cloud excels in centralizing customer interactions, which streamlines communication and enhances consistency. Reviewers appreciate the automation tools that save time and the seamless integration with other Salesforce products, making daily tasks more efficient.
- According to verified reviews, SAP CPQ is particularly effective in handling complex sales processes without causing delays. Users commend its pricing and discount capabilities, as well as the centralized dynamic pricing approval workflows that add structure and scalability to their sales operations.
- Reviewers mention that Salesforce Communications Cloud stands out for its ease of implementation and robust customer support. Many users have noted that the platform is easy to use daily, with multiple features that enhance professionalism and efficiency in communication.
- G2 reviewers highlight that while SAP CPQ has a solid product catalog and configuration rules, it faces challenges in areas like ease of administration and setup compared to Salesforce Communications Cloud, which boasts higher ratings in these categories.
- Users report that Salesforce Communications Cloud provides superior support for mobile users and offers advanced features like document management and reporting dashboards, which are essential for modern business operations, further enhancing its appeal over SAP CPQ.
Pricing
Entry-Level Pricing
Agentforce Communications (formerly Salesforce Communications Cloud)
No pricing availableSAP CPQ
No pricing availableFree Trial
Agentforce Communications (formerly Salesforce Communications Cloud)
No trial information availableSAP CPQ
No trial information availableRatings
Meets Requirements
9.2
20
8.3
84
Ease of Use
8.8
21
7.8
84
Ease of Setup
8.6
18
7.0
49
Ease of Admin
8.9
18
6.8
34
Quality of Support
8.4
19
7.6
75
Has the product been a good partner in doing business?
8.9
18
7.0
33
Product Direction (% positive)
8.2
19
7.3
82
Features by Category
Configuration - cpq
9.1
11
8.8
21
|
Verified
9.1
11
7.9
33
|
Verified
8.9
11
8.4
46
|
Verified
8.8
10
8.4
44
|
Verified
9.5
10
8.3
38
|
Verified
Pricing
8.8
10
8.0
37
|
Verified
8.0
11
8.3
40
|
Verified
9.4
9
8.0
38
|
Verified
9.1
9
8.5
35
|
Verified
8.8
10
8.2
39
|
Verified
8.8
11
8.2
23
|
Verified
Quoting
8.3
10
8.1
30
|
Verified
8.8
11
8.0
31
|
Verified
8.8
11
8.4
40
|
Verified
9.1
11
8.3
29
|
Verified
9.1
11
7.8
26
|
Verified
Admin
9.3
10
6.6
22
9.2
10
6.8
18
|
Verified
9.2
10
6.8
15
|
Verified
9.6
8
7.3
17
|
Verified
Channels
7.0
9
7.9
27
|
Verified
9.0
7
7.4
21
|
Verified
9.2
8
8.2
21
Platform
9.0
10
8.4
16
|
Verified
9.2
10
7.5
14
|
Verified
9.2
10
8.0
10
|
Verified
9.3
10
8.0
22
|
Verified
9.3
9
7.2
16
|
Verified
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Communications (formerly Salesforce Communications Cloud) and SAP CPQ are categorized as CPQ
Unique Categories
Agentforce Communications (formerly Salesforce Communications Cloud) is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs and Quote-to-Cash
SAP CPQ has no unique categories
Reviews
Reviewers' Company Size
Agentforce Communications (formerly Salesforce Communications Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP CPQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Computer Software
14.6%
Information Technology and Services
13.5%
Telecommunications
5.6%
Staffing and Recruiting
4.5%
Computer Hardware
3.4%
Other
58.4%
Alternatives
Discussions
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Agentforce Communications (formerly Salesforce Communications Cloud) has no more discussions with answers
Are there are any limitations to the number of products or part numbers CPQ can support?
2 Comments
SG
Is heavy IT involvement needed for CPQ?
2 Comments
JA
You'll need a Python developer for complex scripting.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
