# SAP Commerce Cloud, Salesforce Order Management vs HCL Commerce Comparison

| | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 331 | 120 | 182 | 
| **Largest Market Segment** | Enterprise (45.0% of reviews) | Mid-Market (45.3% of reviews) | Enterprise (45.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### SAP Commerce Cloud

Pros:
- Ease of Use (19 reviews)
- Integrations (18 reviews)

Cons:
- Expensive (20 reviews)
- Complexity (17 reviews)

### Salesforce Order Management

Pros:
- Order Management (24 reviews)
- Integrations (11 reviews)

Cons:
- Complexity (7 reviews)
- Complex Implementation (6 reviews)

### HCL Commerce

Pros:
- Ease of Use (1 reviews)
- E-commerce Services (1 reviews)

Cons:
- Expensive (1 reviews)
- Module Limitations (1 reviews)

---
## Ratings Comparison
| Rating | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (238 reviews) | 8.9 (60 reviews) | 8.3 (125 reviews) | 
  | **Ease of Use** | 8.1 (250 reviews) | 8.2 (102 reviews) | 7.8 (126 reviews) | 
  | **Ease of Setup** | 7.9 (188 reviews) | 7.8 (76 reviews) | 7.0 (55 reviews) | 
  | **Ease of Admin** | 8.1 (98 reviews) | 7.8 (24 reviews) | 7.4 (52 reviews) | 
  | **Quality of Support** | 8.5 (230 reviews) | 8.8 (59 reviews) | 7.8 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (91 reviews) | 8.3 (24 reviews) | 7.8 (53 reviews) | 
  | **Product Direction (% positive)** | 8.9 (226 reviews) | 8.1 (62 reviews) | 8.2 (120 reviews) | 

---
## Pricing

### SAP Commerce Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Salesforce Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### HCL Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Commerce Cloud** | 8.8/10 | 83 |
| **Salesforce Order Management** | 8.9/10 | 39 |
| **HCL Commerce** | N/A | N/A |

#### Order Entry

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Entry** | 8.8 (70 reviews) | 8.6 (37 reviews) | Not enough data | 
| **Register** | 9.0 (70 reviews) | 8.7 (36 reviews) | Not enough data | 
| **Notifications** | 8.8 (69 reviews) | 8.6 (35 reviews) | Not enough data | 

#### Order Tracking

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Shipping** | 8.9 (71 reviews) | 9.1 (35 reviews) | Not enough data | 
| **Tracking** | 8.9 (72 reviews) | 8.9 (36 reviews) | Not enough data | 
| **Backorder** | 8.8 (68 reviews) | 8.3 (35 reviews) | Not enough data | 

#### Inventory Management

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Stock Levels** | 8.9 (71 reviews) | 9.2 (33 reviews) | Not enough data | 
| **Flow Of Goods** | 8.9 (66 reviews) | 8.7 (34 reviews) | Not enough data | 
| **Reserving Goods** | 8.8 (67 reviews) | 8.9 (33 reviews) | Not enough data | 

#### Customer Management

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Order Status** | 9.0 (69 reviews) | 9.2 (33 reviews) | Not enough data | 
| **Information Access** | 8.9 (68 reviews) | 8.7 (35 reviews) | Not enough data | 
| **Email Notifications** | 8.7 (68 reviews) | 9.4 (34 reviews) | Not enough data | 

#### Subscription Management

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Payment Data** | 8.7 (69 reviews) | 8.9 (34 reviews) | Not enough data | 
| **Payment Gateway** | 8.9 (66 reviews) | 8.8 (31 reviews) | Not enough data | 
| **Billing** | 8.7 (69 reviews) | 8.9 (32 reviews) | Not enough data | 
| **Automatic Payments** | 9.1 (66 reviews) | 9.0 (32 reviews) | Not enough data | 

#### Agentic AI - Order Management

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Adaptive Learning** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **SAP Commerce Cloud** | 8.3/10 | 188 |
| **Salesforce Order Management** | N/A | N/A |
| **HCL Commerce** | 8.1/10 | 112 |

#### Headless Commerce

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Decoupling** | 8.3 (83 reviews) | Not enough data | 8.4 (30 reviews) | 
| **REST APIs** | 8.6 (83 reviews) | Not enough data | 8.3 (31 reviews) | 
| **Data Orchestration** | 8.4 (82 reviews) | Not enough data | 8.2 (31 reviews) | 
| **Customization** | 8.5 (85 reviews) | Not enough data | 8.3 (31 reviews) | 
| **Extensibility** | 8.7 (92 reviews) | Not enough data | 8.1 (32 reviews) | 

#### Generative AI

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (32 reviews) | Not enough data | 8.2 (30 reviews) | 
| **AI Text Summarization** | 7.9 (32 reviews) | Not enough data | 8.3 (30 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (19 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (26 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (19 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.5 (19 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.7 (19 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (19 reviews) | Not enough data | Not enough data | 

#### Merchandising/Marketing

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Storefront Design Tools** | 8.2 (107 reviews) | Not enough data | 7.7 (84 reviews) | 
| **Product Visualization** | 8.3 (131 reviews) | Not enough data | 7.7 (84 reviews) | 
| **Recommendations / Personalization** | 8.1 (137 reviews) ✓ Verified | Not enough data | 7.9 (85 reviews) | 
| **Promotions and Discounts** | 8.2 (137 reviews) ✓ Verified | Not enough data | 8.0 (86 reviews) | 
| **Shopping Cart Abandonment** | 8.0 (125 reviews) | Not enough data | 7.4 (80 reviews) | 
| **Product Reviews** | 8.0 (127 reviews) ✓ Verified | Not enough data | 7.8 (78 reviews) | 
| **SEO** | 8.3 (104 reviews) | Not enough data | 8.2 (78 reviews) | 

#### Product Catalog

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Content Management** | 8.3 (138 reviews) | Not enough data | 8.1 (82 reviews) | 
| **Product Configuration** | 8.2 (127 reviews) ✓ Verified | Not enough data | 8.0 (85 reviews) | 
| **Product Search and Filtering** | 8.3 (132 reviews) ✓ Verified | Not enough data | 8.0 (79 reviews) | 
| **Intangible Products** | 8.2 (113 reviews) ✓ Verified | Not enough data | 7.6 (73 reviews) | 

#### Order Process

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Checkout Process** | 8.5 (133 reviews) ✓ Verified | Not enough data | 8.2 (88 reviews) | 
| **Shipping Options** | 8.6 (127 reviews) ✓ Verified | Not enough data | 8.2 (85 reviews) | 
| **Tax Display and Processing** | 8.1 (124 reviews) ✓ Verified | Not enough data | 8.1 (84 reviews) | 
| **Payment Processing** | 8.5 (125 reviews) ✓ Verified | Not enough data | 8.3 (83 reviews) | 
| **Order Management** | 8.5 (135 reviews) | Not enough data | 8.0 (84 reviews) | 
| **Returns / Refunds** | 8.0 (117 reviews) ✓ Verified | Not enough data | 8.0 (80 reviews) | 
| **Inventory Management** | 8.5 (129 reviews) | Not enough data | 8.4 (76 reviews) | 
| **Multi-Channel Fulfillment** | 8.4 (116 reviews) | Not enough data | 8.4 (71 reviews) | 

#### Multi-Channel Support

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Omnichannel** | 8.4 (133 reviews) | Not enough data | 8.5 (79 reviews) | 
| **Mobile** | 7.9 (121 reviews) ✓ Verified | Not enough data | 8.2 (74 reviews) | 
| **Social Commerce** | 8.1 (118 reviews) ✓ Verified | Not enough data | 8.3 (71 reviews) | 
| **Customer Service** | 8.4 (123 reviews) ✓ Verified | Not enough data | 8.2 (72 reviews) | 
| **Store Locator** | 8.2 (117 reviews) ✓ Verified | Not enough data | 8.3 (76 reviews) | 
| **3rd-Party Store Integration** | 8.0 (96 reviews) | Not enough data | 8.1 (71 reviews) | 
| **B2B** | 8.7 (139 reviews) ✓ Verified | Not enough data | 8.2 (71 reviews) | 

#### Platform

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **APIs** | 8.5 (124 reviews) ✓ Verified | Not enough data | 8.0 (79 reviews) | 
| **Customization** | 8.3 (144 reviews) ✓ Verified | Not enough data | 7.9 (81 reviews) | 
| **Integrations to Add-on Tools** | 8.3 (140 reviews) ✓ Verified | Not enough data | 7.9 (78 reviews) | 
| **User Management** | 8.4 (127 reviews) ✓ Verified | Not enough data | 8.1 (80 reviews) | 
| **Reporting / Analytics** | 8.3 (124 reviews) | Not enough data | 7.9 (80 reviews) | 
| **Security** | 8.7 (123 reviews) ✓ Verified | Not enough data | 8.3 (81 reviews) | 
| **Multi-Site Management** | 8.5 (120 reviews) ✓ Verified | Not enough data | 8.2 (76 reviews) | 
| **Admin Access Rights** | 8.5 (125 reviews) ✓ Verified | Not enough data | 8.4 (83 reviews) | 
| **Test-to-Product Migration** | 8.2 (121 reviews) ✓ Verified | Not enough data | 8.1 (77 reviews) | 
| **Internationalization** | 8.7 (124 reviews) ✓ Verified | Not enough data | 8.0 (78 reviews) | 
| **Cross Browser Support** | 8.3 (122 reviews) ✓ Verified | Not enough data | 8.2 (82 reviews) | 
| **Performance and Reliability** | 8.5 (140 reviews) ✓ Verified | Not enough data | 8.3 (87 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **SAP Commerce Cloud** | N/A | N/A |
| **Salesforce Order Management** | N/A | N/A |
| **HCL Commerce** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **SAP Commerce Cloud** | 8.8/10 | 45 |
| **Salesforce Order Management** | N/A | N/A |
| **HCL Commerce** | N/A | N/A |

#### Reporting

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Reports & Analytics** | 8.9 (39 reviews) | Not enough data | Not enough data | 
| **Data Transfer Tools** | 8.7 (39 reviews) | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Retail Management** | 8.8 (39 reviews) | Not enough data | Not enough data | 
| **POS Integration** | 8.9 (33 reviews) | Not enough data | Not enough data | 
| **Social Media Integration** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Customer Service Integration** | 9.0 (34 reviews) | Not enough data | Not enough data | 
| **Marketing Tools** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **E-commerce Integration** | 8.6 (38 reviews) | Not enough data | Not enough data | 
| **ERP Integration** | 8.6 (38 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to SAP Commerce Cloud (3):** [Order Management Software](https://www.g2.com/categories/order-management), [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)

**Unique to Salesforce Order Management (1):** [Order Management Software](https://www.g2.com/categories/order-management)

**Unique to HCL Commerce (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | SAP Commerce Cloud | Salesforce Order Management | HCL Commerce | 
|---|---|---|---|
| **Small-Business** | 21.5% | 21.4% | 30.7% | 
| **Mid-Market** | 33.6% | 45.3% | 24.3% | 
| **Enterprise** | 45.0% | 33.3% | 45.0% | 

### By Industry

#### SAP Commerce Cloud

- **Information Technology and Services:** 15.5%
- **Computer Software:** 8.3%
- **Retail:** 7.6%
- **Accounting:** 4.7%
- **Marketing and Advertising:** 4.3%
- **Apparel & Fashion:** 3.6%
- **Consumer Goods:** 2.9%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 45.1%

#### Salesforce Order Management

- **Information Technology and Services:** 12.9%
- **Retail:** 10.3%
- **Accounting:** 6.0%
- **Computer Software:** 6.0%
- **Automotive:** 5.2%
- **Financial Services:** 5.2%
- **Insurance:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 44.0%

#### HCL Commerce

- **Retail:** 20.7%
- **Information Technology and Services:** 10.3%
- **Apparel & Fashion:** 9.0%
- **Computer Software:** 6.9%
- **Automotive:** 3.4%
- **Management Consulting:** 3.4%
- **Marketing and Advertising:** 2.8%
- **Financial Services:** 2.8%
- **Food & Beverages:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to SAP Commerce Cloud

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5103 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (601 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1274 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)

### Alternatives to Salesforce Order Management

- [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) — 4.4/5 stars (83 reviews)
- [Manhattan Active® Order Management](https://www.g2.com/products/manhattan-active-order-management/reviews) — 3.6/5 stars (6 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (377 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3825 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.2/5 stars (332 reviews)
- [Conexiom](https://www.g2.com/products/conexiom/reviews) — 4.6/5 stars (66 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews)
- [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews)
- [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) — 3.8/5 stars (119 reviews)

### Alternatives to HCL Commerce

- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5103 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)
- [Volusion](https://www.g2.com/products/volusion/reviews) — 3.2/5 stars (68 reviews)
- [Cleverbridge](https://www.g2.com/products/cleverbridge/reviews) — 4.4/5 stars (59 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)

---
## Top Discussions

### SAP Commerce Cloud

- Title: [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) — 2 comments, 1 upvote
  > **Top comment:** "SAP Commerce cloud is cloud version of Hybris. SAP made the SaaS version of commerce which take cares of end to end ecommerce functionality. "
- Title: [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) — 1 comment
  > **Top comment:** "SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:

Online Marketplace:

An online marketplace is a..."

### Salesforce Order Management

No discussions available for this product.

### HCL Commerce

- Title: [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) — 1 comment, 1 upvote
  > **Top comment:** "Usually I don’t write these kind of reviews but this time I just want to protect people from future scam… because these croocks aren’t going to stop I know..."
- Title: [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) — 1 comment, 1 upvote
  > **Top comment:** "I'm not sure what you asking for but the system have a lot of built in roles with different access and responsibilities. It's even possible to use workflow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-commerce-cloud-vs-salesforce-order-management-vs-hcl-commerce)