# SAP Commerce Cloud vs Salesforce Order Management Comparison | | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | | **Total Reviews** | 331 | 120 | | **Largest Market Segment** | Enterprise (45.0% of reviews) | Mid-Market (45.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### SAP Commerce Cloud Pros: - Ease of Use (19 reviews) - Integrations (18 reviews) Cons: - Expensive (20 reviews) - Complexity (17 reviews) ### Salesforce Order Management Pros: - Order Management (24 reviews) - Integrations (11 reviews) Cons: - Complexity (7 reviews) - Complex Implementation (6 reviews) --- ## Ratings Comparison | Rating | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Meets Requirements** | 8.7 (238 reviews) | 8.9 (60 reviews) | | **Ease of Use** | 8.1 (250 reviews) | 8.2 (102 reviews) | | **Ease of Setup** | 7.9 (188 reviews) | 7.8 (76 reviews) | | **Ease of Admin** | 8.1 (98 reviews) | 7.8 (24 reviews) | | **Quality of Support** | 8.5 (230 reviews) | 8.8 (59 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (91 reviews) | 8.3 (24 reviews) | | **Product Direction (% positive)** | 8.9 (226 reviews) | 8.1 (62 reviews) | --- ## Pricing ### SAP Commerce Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Salesforce Order Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Order Management | Product | Score | Reviews | |---|---|---| | **SAP Commerce Cloud** | 8.8/10 | 83 | | **Salesforce Order Management** | 8.9/10 | 39 | #### Order Entry | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Entry** | 8.8 (70 reviews) | 8.6 (37 reviews) | | **Register** | 9.0 (70 reviews) | 8.7 (36 reviews) | | **Notifications** | 8.8 (69 reviews) | 8.6 (35 reviews) | #### Order Tracking | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Shipping** | 8.9 (71 reviews) | 9.1 (35 reviews) | | **Tracking** | 8.9 (72 reviews) | 8.9 (36 reviews) | | **Backorder** | 8.8 (68 reviews) | 8.3 (35 reviews) | #### Inventory Management | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Stock Levels** | 8.9 (71 reviews) | 9.2 (33 reviews) | | **Flow Of Goods** | 8.9 (66 reviews) | 8.7 (34 reviews) | | **Reserving Goods** | 8.8 (67 reviews) | 8.9 (33 reviews) | #### Customer Management | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Order Status** | 9.0 (69 reviews) | 9.2 (33 reviews) | | **Information Access** | 8.9 (68 reviews) | 8.7 (35 reviews) | | **Email Notifications** | 8.7 (68 reviews) | 9.4 (34 reviews) | #### Subscription Management | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Payment Data** | 8.7 (69 reviews) | 8.9 (34 reviews) | | **Payment Gateway** | 8.9 (66 reviews) | 8.8 (31 reviews) | | **Billing** | 8.7 (69 reviews) | 8.9 (32 reviews) | | **Automatic Payments** | 9.1 (66 reviews) | 9.0 (32 reviews) | #### Agentic AI - Order Management | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Adaptive Learning** | 9.2 (6 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | ### E-Commerce Platforms | Product | Score | Reviews | |---|---|---| | **SAP Commerce Cloud** | 8.3/10 | 188 | | **Salesforce Order Management** | N/A | N/A | #### Headless Commerce | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Decoupling** | 8.3 (83 reviews) | Not enough data | | **REST APIs** | 8.6 (83 reviews) | Not enough data | | **Data Orchestration** | 8.4 (82 reviews) | Not enough data | | **Customization** | 8.5 (85 reviews) | Not enough data | | **Extensibility** | 8.7 (92 reviews) | Not enough data | #### Generative AI | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **AI Text Generation** | 8.0 (32 reviews) | Not enough data | | **AI Text Summarization** | 7.9 (32 reviews) | Not enough data | #### Agentic AI - E-Commerce Platforms | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Autonomous Task Execution** | 8.2 (19 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (26 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (19 reviews) | Not enough data | | **Natural Language Interaction** | 7.5 (19 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (19 reviews) | Not enough data | | **Decision Making** | 7.6 (19 reviews) | Not enough data | #### Merchandising/Marketing | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Storefront Design Tools** | 8.2 (107 reviews) | Not enough data | | **Product Visualization** | 8.3 (131 reviews) | Not enough data | | **Recommendations / Personalization** | 8.1 (137 reviews) ✓ Verified | Not enough data | | **Promotions and Discounts** | 8.2 (137 reviews) ✓ Verified | Not enough data | | **Shopping Cart Abandonment** | 8.0 (125 reviews) | Not enough data | | **Product Reviews** | 8.0 (127 reviews) ✓ Verified | Not enough data | | **SEO** | 8.3 (104 reviews) | Not enough data | #### Product Catalog | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Content Management** | 8.3 (138 reviews) | Not enough data | | **Product Configuration** | 8.2 (127 reviews) ✓ Verified | Not enough data | | **Product Search and Filtering** | 8.3 (132 reviews) ✓ Verified | Not enough data | | **Intangible Products** | 8.2 (113 reviews) ✓ Verified | Not enough data | #### Order Process | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Checkout Process** | 8.5 (133 reviews) ✓ Verified | Not enough data | | **Shipping Options** | 8.6 (127 reviews) ✓ Verified | Not enough data | | **Tax Display and Processing** | 8.1 (124 reviews) ✓ Verified | Not enough data | | **Payment Processing** | 8.5 (125 reviews) ✓ Verified | Not enough data | | **Order Management** | 8.5 (135 reviews) | Not enough data | | **Returns / Refunds** | 8.0 (117 reviews) ✓ Verified | Not enough data | | **Inventory Management** | 8.5 (129 reviews) | Not enough data | | **Multi-Channel Fulfillment** | 8.4 (116 reviews) | Not enough data | #### Multi-Channel Support | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Omnichannel** | 8.4 (133 reviews) | Not enough data | | **Mobile** | 7.9 (121 reviews) ✓ Verified | Not enough data | | **Social Commerce** | 8.1 (118 reviews) ✓ Verified | Not enough data | | **Customer Service** | 8.4 (123 reviews) ✓ Verified | Not enough data | | **Store Locator** | 8.2 (117 reviews) ✓ Verified | Not enough data | | **3rd-Party Store Integration** | 8.0 (96 reviews) | Not enough data | | **B2B** | 8.7 (139 reviews) ✓ Verified | Not enough data | #### Platform | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **APIs** | 8.5 (124 reviews) ✓ Verified | Not enough data | | **Customization** | 8.3 (144 reviews) ✓ Verified | Not enough data | | **Integrations to Add-on Tools** | 8.3 (140 reviews) ✓ Verified | Not enough data | | **User Management** | 8.4 (127 reviews) ✓ Verified | Not enough data | | **Reporting / Analytics** | 8.3 (124 reviews) | Not enough data | | **Security** | 8.7 (123 reviews) ✓ Verified | Not enough data | | **Multi-Site Management** | 8.5 (120 reviews) ✓ Verified | Not enough data | | **Admin Access Rights** | 8.5 (125 reviews) ✓ Verified | Not enough data | | **Test-to-Product Migration** | 8.2 (121 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.7 (124 reviews) ✓ Verified | Not enough data | | **Cross Browser Support** | 8.3 (122 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.5 (140 reviews) ✓ Verified | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **SAP Commerce Cloud** | N/A | N/A | | **Salesforce Order Management** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **SAP Commerce Cloud** | 8.8/10 | 45 | | **Salesforce Order Management** | N/A | N/A | #### Reporting | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Reports & Analytics** | 8.9 (39 reviews) | Not enough data | | **Data Transfer Tools** | 8.7 (39 reviews) | Not enough data | #### Omnichannel Features | Feature | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Retail Management** | 8.8 (39 reviews) | Not enough data | | **POS Integration** | 8.9 (33 reviews) | Not enough data | | **Social Media Integration** | 8.9 (37 reviews) | Not enough data | | **Customer Service Integration** | 9.0 (34 reviews) | Not enough data | | **Marketing Tools** | 8.6 (35 reviews) | Not enough data | | **E-commerce Integration** | 8.6 (38 reviews) | Not enough data | | **ERP Integration** | 8.6 (38 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Order Management Software](https://www.g2.com/categories/order-management) **Unique to SAP Commerce Cloud (2):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) --- ## Reviewer Demographics ### By Company Size | Segment | SAP Commerce Cloud | Salesforce Order Management | |---|---|---| | **Small-Business** | 21.5% | 21.4% | | **Mid-Market** | 33.6% | 45.3% | | **Enterprise** | 45.0% | 33.3% | ### By Industry #### SAP Commerce Cloud - **Information Technology and Services:** 15.5% - **Computer Software:** 8.3% - **Retail:** 7.6% - **Accounting:** 4.7% - **Marketing and Advertising:** 4.3% - **Apparel & Fashion:** 3.6% - **Consumer Goods:** 2.9% - **Consumer Services:** 2.9% - **Financial Services:** 2.5% - **Telecommunications:** 2.5% - **Other:** 45.1% #### Salesforce Order Management - **Information Technology and Services:** 12.9% - **Retail:** 10.3% - **Accounting:** 6.0% - **Computer Software:** 6.0% - **Automotive:** 5.2% - **Financial Services:** 5.2% - **Insurance:** 2.6% - **Health, Wellness and Fitness:** 2.6% - **Marketing and Advertising:** 2.6% - **Consumer Services:** 2.6% - **Other:** 44.0% --- ## Alternatives ### Alternatives to SAP Commerce Cloud - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5103 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (601 reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1274 reviews) - [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews) - [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews) ### Alternatives to Salesforce Order Management - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) — 4.4/5 stars (83 reviews) - [Manhattan Active® Order Management](https://www.g2.com/products/manhattan-active-order-management/reviews) — 3.6/5 stars (6 reviews) - [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (377 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3825 reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.2/5 stars (332 reviews) - [Conexiom](https://www.g2.com/products/conexiom/reviews) — 4.6/5 stars (66 reviews) - [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews) - [Sana Commerce Cloud](https://www.g2.com/products/sana-commerce-cloud/reviews) — 4.4/5 stars (124 reviews) - [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) — 3.8/5 stars (119 reviews) --- ## Top Discussions ### SAP Commerce Cloud - Title: [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) — 2 comments, 1 upvote > **Top comment:** "SAP Commerce cloud is cloud version of Hybris. SAP made the SaaS version of commerce which take cares of end to end ecommerce functionality. " - Title: [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) — 1 comment > **Top comment:** "SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how: Online Marketplace: An online marketplace is a..." ### Salesforce Order Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-commerce-cloud-vs-salesforce-order-management)