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Compare Samanage vs UseResponse
See this
comparison of Samanage vs. UseResponse
based on data from user reviews. Samanage rates 4.4/5 stars with 512 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
TEAM
$29
per month
Enterprise Package
$3000+
per solution
 
BUSINESS
$59
per month
Self-Hosted
$899
one-time fee
 
PROFESSIONAL
$79
per month
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
9.0
9.3
Ease of Setup
Ease of Setup
8.7
9.2
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.0
9.9
Ease of Doing Business With
Ease of Doing Business With
9.1
9.8
Product Direction (% positive)
Product Direction (% positive)
9.2
10.0
Meets Requirements
Samanage
8.6
UseResponse
9.0
Ease of Use
Samanage
9.0
UseResponse
9.3
Ease of Setup
Samanage
8.7
UseResponse
9.2
Ease of Admin
Samanage
8.9
UseResponse
9.2
Quality of Support
Samanage
9.0
UseResponse
9.9
Ease of Doing Business With
Samanage
9.1
UseResponse
9.8
Product Direction (% positive)
Samanage
9.2
UseResponse
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.1%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.6%
13.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
12.1%
Information Technology and Services
25.0%
 
Hospital & Health Care
10.6%
Semiconductors
10.0%
 
Higher Education
5.8%
Internet
10.0%
 
Education Management
5.2%
Higher Education
10.0%
 
Financial Services
4.7%
Financial Services
10.0%
 
Other
61.7%
Other
35.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

 
Samanage
Most Helpful Favorable Review
Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Most Helpful Critical Review
G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

UseResponse
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Screenshots

 
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Videos

 

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided

Downloads

 No downloads provided
UseResponse
No downloads provided
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