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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$23.00 1 USER Per Month
Free
Salesmate
Star Rating
(106)4.6 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
$23.00 1 USER Per Month
Free Trial is available
Browse all 3 pricing plansZoho CRM
Star Rating
(2,863)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in overall user satisfaction, with a significantly higher G2 Score compared to Salesmate. Users appreciate its powerful automation and affordable pricing, making it a popular choice for small and growing businesses.
- According to verified reviews, Salesmate shines in its intuitive interface and automation features, which users find helpful for managing leads and improving conversions. One user noted that it has simplified lead tracking for their wedding planning business.
- Users say that Zoho CRM offers a comprehensive suite of features, including reporting and integration with other Zoho apps, which enhances its usability for various business needs. This flexibility is often highlighted as a key advantage over competitors.
- Reviewers mention that Salesmate provides excellent support and ease of use, with high ratings in areas like task management and email tracking. Users appreciate how these features save time and allow them to focus on closing deals.
- G2 reviewers highlight that while Zoho CRM has a larger user base and more reviews, Salesmate's smaller but dedicated user community often reports high satisfaction levels, particularly in customer support and ease of setup.
- According to recent feedback, Zoho CRM's extensive feature set can sometimes feel overwhelming for new users, while Salesmate's streamlined approach is praised for its user-friendly design, making it easier for teams to adopt quickly.
Pricing
Entry-Level Pricing
Salesmate
BASIC
$23.00
1 USER Per Month
Basic plan is suitable for all types of small sales team. Starting from $23 per month per user when billed annually & $29 per month per user when billed monthly.
- Contact management
- Company management
- Deal management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesmate
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.9
77
8.4
2,435
Ease of Use
9.1
87
8.3
2,450
Ease of Setup
9.1
55
8.0
1,219
Ease of Admin
9.3
38
8.0
1,014
Quality of Support
9.0
77
7.6
2,228
Has the product been a good partner in doing business?
9.3
38
8.0
990
Product Direction (% positive)
9.1
82
8.0
2,370
Features by Category
Sales Force Automation
9.0
52
|
Verified
8.5
1629
|
Verified
8.6
28
8.3
874
|
Verified
9.1
54
|
Verified
8.2
1549
|
Verified
8.9
49
|
Verified
8.2
1624
|
Verified
8.4
41
7.8
1186
|
Verified
9.0
45
8.4
667
|
Verified
8.6
41
|
Verified
7.9
1216
|
Verified
8.4
38
8.0
1207
|
Verified
8.6
40
8.2
1318
|
Verified
Marketing Automation
8.7
49
|
Verified
8.0
1337
|
Verified
8.9
43
7.9
1300
|
Verified
9.0
51
|
Verified
8.4
1525
|
Verified
8.6
40
7.9
1124
|
Verified
Customer Support
8.3
44
8.0
1199
|
Verified
8.6
43
|
Verified
7.9
1201
|
Verified
8.7
43
|
Verified
7.9
1234
|
Verified
8.5
44
|
Verified
7.8
1067
|
Verified
8.7
41
|
Verified
8.0
1110
|
Verified
Reporting & Analytics
8.4
47
|
Verified
8.2
1498
|
Verified
9.0
52
|
Verified
8.2
1552
|
Verified
8.7
41
|
Verified
8.1
1052
|
Verified
Mobile & Social
8.4
37
|
Verified
8.1
1080
|
Verified
8.9
21
8.0
1091
|
Verified
8.6
44
|
Verified
8.0
1197
|
Verified
Platform
8.8
38
|
Verified
8.1
857
|
Verified
8.9
35
|
Verified
8.1
830
|
Verified
9.2
33
|
Verified
8.4
859
|
Verified
8.5
29
|
Verified
8.1
649
|
Verified
8.6
28
|
Verified
7.8
549
|
Verified
8.7
30
|
Verified
8.1
719
|
Verified
9.2
35
|
Verified
8.4
840
|
Verified
8.6
29
8.1
662
|
Verified
Integration
8.6
32
|
Verified
8.3
651
|
Verified
8.6
31
|
Verified
8.1
635
|
Verified
8.3
29
|
Verified
8.0
599
|
Verified
Generative AI
7.6
20
8.2
179
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.1
64
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.1
22
8.7
160
9.2
24
8.8
156
8.7
23
8.3
146
8.3
20
8.2
141
8.9
24
8.9
154
9.0
20
8.8
153
8.5
19
8.5
148
Repeatability and Reportability
Feature Not Available
8.4
145
8.9
21
8.6
150
8.9
21
8.5
143
8.2
20
8.2
138
Feature Not Available
7.9
121
AI and Automation
8.7
21
8.2
147
8.7
21
8.4
146
8.5
13
8.3
140
8.5
12
8.1
134
8.2
12
7.8
126
Generative AI
7.9
11
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Feature Not Available
8.2
153
|
Verified
Feature Not Available
8.3
160
|
Verified
8.3
14
8.0
152
|
Verified
8.7
20
8.4
161
|
Verified
Personalization
8.7
20
8.5
177
|
Verified
8.6
22
8.6
178
|
Verified
8.7
23
8.6
184
|
Verified
8.6
20
8.4
171
|
Verified
Administrative
8.7
22
8.5
169
|
Verified
8.3
20
8.5
173
|
Verified
8.7
20
8.3
161
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
9.1
19
8.3
139
9.4
21
8.3
144
Feature Not Available
8.4
145
Customizations
9.6
22
8.7
149
9.7
21
8.8
146
9.1
22
8.7
147
9.1
21
8.7
143
9.2
22
8.6
148
Generative AI
8.3
12
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
144
Not enough data
8.4
148
Not enough data
8.3
141
Not enough data
8.6
153
Not enough data
8.5
145
Predictive Analytics
Not enough data
8.5
145
Not enough data
8.3
137
Not enough data
8.0
123
Not enough data
8.2
129
Sales Management
Not enough data
8.5
152
Not enough data
8.3
130
Not enough data
8.5
143
Not enough data
8.8
150
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.0
21
Not enough data
9.0
19
Not enough data
9.1
21
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Contacts
8.9
22
Not enough data
8.8
21
Not enough data
9.2
22
Not enough data
Insights
9.3
22
Not enough data
9.4
21
Not enough data
9.2
20
Not enough data
9.1
21
Not enough data
9.1
22
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesmate and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Insurance CRM
Unique Categories
Salesmate is categorized as Outbound Call Tracking, Live Chat, Help Desk, and AI Agents For Business Operations
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Salesmate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.9%
Computer Software
10.9%
Information Technology and Services
9.9%
Hospitality
8.9%
Real Estate
5.9%
Other
49.5%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
Is Salesmate good?
1 Comment
BD
Absolutely!Read more
Who owns Salesmate?
1 Comment
MK
Salesmate seems to be generic enough and powerful enough to be used by different industries. It is easily customizable. Read more
Salesmate has no more discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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