# Salesloft vs Vonage Contact Center (formerly NewVoiceMedia) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Salesloft excels in user experience, with many praising its **ease of use** and ability to streamline administrative tasks. Users appreciate features like calendar integration, which allows clients to easily book time slots, making it a convenient choice for busy sales professionals. - **According to verified reviews** , Salesloft's implementation process is notably quick and intuitive, with users highlighting how easy it is to find notes and stay organized. This contrasts with Vonage Contact Center, where some users have mentioned that while it is user-friendly, the setup can be less straightforward. - **Users say** that Salesloft's ability to connect with multiple customers simultaneously while maintaining a personalized touch is a standout feature. This capability enhances productivity, allowing sales teams to manage their outreach more effectively compared to Vonage Contact Center, which, while offering good support, may not provide the same level of multi-tasking efficiency. - **Reviewers mention** that both platforms offer solid support, but Salesloft has a slight edge in overall satisfaction ratings. Users have noted that Salesloft's support is responsive and helpful, which is crucial for teams relying on timely assistance, while Vonage Contact Center users appreciate the support but have not highlighted it as a standout feature. - **According to recent feedback** , Salesloft's advanced features, such as automated emails and call recording, are highly valued by users, contributing to its higher G2 Score. In contrast, while Vonage Contact Center offers a mature product with good features, it may not match the depth of automation and integration that Salesloft provides. - **G2 reviewers highlight** that Salesloft's product direction and innovation are well-received, with users feeling positive about its future developments. This is an important consideration for businesses looking for a long-term partner, whereas Vonage Contact Center, while reliable, has received mixed feedback regarding its pace of innovation. | | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | | **Total Reviews** | 4,287 | 104 | | **Largest Market Segment** | Mid-Market (56.4% of reviews) | Mid-Market (52.0% of reviews) | | **Entry Level Price** | Contact Us | No pricing available | --- ## Top Pros & Cons ### Salesloft Pros: - Ease of Use (256 reviews) - Integrations (211 reviews) Cons: - Call Issues (164 reviews) - Integration Issues (134 reviews) ### Vonage Contact Center (formerly NewVoiceMedia) Pros: - Ease of Use (21 reviews) - Customer Support (18 reviews) Cons: - Call Issues (6 reviews) - Customization Difficulty (5 reviews) --- ## Ratings Comparison | Rating | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Meets Requirements** | 8.9 (3404 reviews) | 8.6 (83 reviews) | | **Ease of Use** | 8.8 (3449 reviews) | 8.4 (85 reviews) | | **Ease of Setup** | 8.6 (1040 reviews) | 8.4 (63 reviews) | | **Ease of Admin** | 8.5 (784 reviews) | 7.7 (37 reviews) | | **Quality of Support** | 8.6 (3080 reviews) | 8.6 (76 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (774 reviews) | 8.8 (36 reviews) | | **Product Direction (% positive)** | 8.8 (3298 reviews) | 7.9 (83 reviews) | --- ## Pricing ### Salesloft #### Entry-Level Pricing Plan: Advanced Price: Contact Us Description: For revenue teams that need to build pipeline, increase revenue, convert deals, and win customers. Key Features: - Pipeline Generation - Rep Coaching - Full Customer Lifecycle Workflows [Browse all 2 editions](https://www.g2.com/products/salesloft/pricing) #### Free Trial No ### Vonage Contact Center (formerly NewVoiceMedia) #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### Sales Gamification | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Competition | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Competition Templates** | Not enough data | Not enough data | | **Custom Competitions** | Not enough data | Not enough data | | **Team Competitions** | Not enough data | Not enough data | | **Simultaneous Competitions** | Not enough data | Not enough data | | **Competition Adjustments** | Not enough data | Not enough data | | **Awards and Incentives** | Not enough data | Not enough data | #### Agentic AI - Sales Gamification | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Integrations | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **CRM Integration** | Not enough data | Not enough data | | **Social Collaboration Integration** | Not enough data | Not enough data | | **TV Streaming** | Not enough data | Feature Not Available | #### Platform | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Enterprise Scalability** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Employee Features | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **User Profiles** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Lead Facilitation | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Customer-facing Chatbot** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Follow-up** | Not enough data | Not enough data | | **Meeting Scheduling ** | Not enough data | Not enough data | #### Organization | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | Not enough data | | **Data Entry** | 10.0 (6 reviews) | Not enough data | | **Integrations / APIs** | 10.0 (5 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Coaching ** | Not enough data | Not enough data | | **Peformance Tracking** | 10.0 (6 reviews) | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **ROI Forecasting ** | Not enough data | Not enough data | | **Sales Forecasting ** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Salesloft** | 8.1/10 | 1820 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Integrated Workflows | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Task Management** | 8.7 (1525 reviews) ✓ Verified | Not enough data | | **Email Tracking/Automation** | 9.2 (1659 reviews) ✓ Verified | Not enough data | | **Calls and Voice** | 8.6 (1489 reviews) ✓ Verified | Not enough data | | **Other Outreach Options ** | 8.3 (1330 reviews) ✓ Verified | Not enough data | | **CRM Integration** | 8.8 (1601 reviews) ✓ Verified | Not enough data | | **Calendar** | 8.7 (751 reviews) | Not enough data | | **Shared Records** | 8.4 (670 reviews) | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Content Management** | 8.7 (1421 reviews) ✓ Verified | Not enough data | | **Workflow Management** | 8.8 (1561 reviews) ✓ Verified | Not enough data | | **Workflow Performance** | 8.8 (1519 reviews) ✓ Verified | Not enough data | | **Sales Coaching and Insights** | 8.3 (1275 reviews) ✓ Verified | Not enough data | | **Gamification** | 7.8 (600 reviews) | Not enough data | #### AI and Automation | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Lead Prioritization** | 8.2 (685 reviews) | Not enough data | | **Lead Scoring** | 8.0 (636 reviews) | Not enough data | | **Best Time of Day Scheduling** | 8.3 (663 reviews) | Not enough data | | **Buyer Intelligence** | 7.9 (589 reviews) | Not enough data | | **Machine Learning** | 7.7 (561 reviews) | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Generation** | 7.4 (207 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 7.2 (49 reviews) | Not enough data | | **Multi-step Planning** | 7.3 (49 reviews) | Not enough data | | **Cross-system Integration** | 7.6 (48 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (49 reviews) | Not enough data | | **Natural Language Interaction** | 7.4 (49 reviews) | Not enough data | | **Proactive Assistance** | 7.3 (49 reviews) | Not enough data | | **Decision Making** | 7.4 (48 reviews) | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 | #### Dialing Options | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | | **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | | **Predictive Dialing** | Not enough data | Not enough data | #### Agent Tools | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | | **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | | **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | | **Real-Time Data** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | #### Automation | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | | **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | | **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | #### Agentic AI - Auto Dialer | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Text to Speech** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Copilot** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Power Dialer** | Not enough data | Not enough data | | **Preview Dialer** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Integrations Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Automatic Outbound Dialer** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Campaign Specific Caller ID** | Not enough data | Not enough data | | **List Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Salesloft** | 7.8/10 | 970 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Call Analytics | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Call Recording** | 9.0 (740 reviews) ✓ Verified | Not enough data | | **Machine Learning** | 8.3 (594 reviews) ✓ Verified | Not enough data | | **Call Analysis** | 8.5 (666 reviews) ✓ Verified | Not enough data | | **Lead Qualification** | 8.3 (632 reviews) | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Customer Scoring** | 8.2 (590 reviews) ✓ Verified | Not enough data | | **Speech-to-Text** | 8.0 (484 reviews) ✓ Verified | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Summarization** | 7.7 (123 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 6.7 (13 reviews) | Not enough data | | **Multi-step Planning** | 7.5 (12 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (12 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | | **Natural Language Interaction** | 6.4 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.1 (12 reviews) | Not enough data | | **Decision Making** | 7.9 (12 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 | #### Text Messaging | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Bulk SMS** | Not enough data | 9.2 (6 reviews) | | **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | | **Text Scheduler** | Not enough data | 8.3 (6 reviews) | | **Automatic Replies** | Not enough data | 9.2 (6 reviews) | | **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | | **MMS Marketing** | Not enough data | 9.4 (6 reviews) | | **Personalization** | Not enough data | 9.2 (6 reviews) | | **Transactional SMS** | Not enough data | 9.2 (6 reviews) | | **Link Shortening** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Scheduled Messaging** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | #### SMS Platform | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Reporting** | Not enough data | 9.4 (6 reviews) | | **Automation** | Not enough data | 8.3 (6 reviews) | | **White Label** | Not enough data | 8.9 (6 reviews) | | **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | | **Short Codes** | Not enough data | 8.9 (6 reviews) | | **API Integration** | Not enough data | 9.7 (6 reviews) | | **QR Codes** | Not enough data | Not enough data | #### Agentic AI - SMS Marketing | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Campaign Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### AI Automation - SMS Marketing | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI SMS** | Not enough data | Not enough data | #### AI Content Generation - SMS Marketing | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI SMS** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Campaign Scheduling** | Not enough data | Not enough data | | **Reputation Management** | Not enough data | Not enough data | | **Polls/Voting** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Text-to-Win** | Not enough data | Not enough data | | **Mobile Coupons** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | | **Mass Texting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Consent Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Open Rate Tracking** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Survey Builder** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **MMS** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile Keywords** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 | #### Channels | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | | **Open Listening** | Not enough data | 8.8 (16 reviews) | | **Physical Media** | Not enough data | 8.9 (14 reviews) | #### Design | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | | **Create Content** | Not enough data | 8.6 (14 reviews) | | **Personalization** | Not enough data | 8.6 (16 reviews) | | **Inbound Identification** | Not enough data | 8.9 (16 reviews) | | **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | | **Batch Communications** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **On-Demand Communications** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 | #### Channels | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Voice** | Not enough data | 9.1 (33 reviews) ✓ Verified | | **Social** | Not enough data | 7.9 (21 reviews) ✓ Verified | | **Web Chat** | Not enough data | 8.3 (22 reviews) ✓ Verified | | **Mobile SMS** | Not enough data | 8.1 (22 reviews) | | **Email** | Not enough data | 8.7 (22 reviews) ✓ Verified | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Functions | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Session Routing** | Not enough data | 8.8 (35 reviews) ✓ Verified | | **Session Queuing** | Not enough data | 8.8 (34 reviews) ✓ Verified | | **Concurrent Calling** | Not enough data | 9.1 (30 reviews) ✓ Verified | | **Speech Analytics** | Not enough data | Feature Not Available | | **Auto Dialer** | Not enough data | Feature Not Available | | **IVR** | Not enough data | 9.2 (29 reviews) ✓ Verified | | **Inbound Screen Pop** | Not enough data | 8.5 (31 reviews) ✓ Verified | | **Persistent Data** | Not enough data | 9.0 (27 reviews) ✓ Verified | | **Predictive Dialer** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### Administrative | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Session Summary Notes** | Not enough data | 8.6 (29 reviews) ✓ Verified | | **Administrator Access** | Not enough data | 8.6 (37 reviews) ✓ Verified | | **Reporting & Dashboards** | Not enough data | 8.6 (37 reviews) ✓ Verified | | **Session Recording** | Not enough data | 8.9 (31 reviews) ✓ Verified | | **Agent Scheduling and Assignment** | Not enough data | 8.4 (25 reviews) ✓ Verified | | **Callback Scheduling** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 | #### Workforce Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | | **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | | **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | | **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | | **Mobile Access** | Not enough data | 9.1 (11 reviews) | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Attendance Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Time Off Management** | Not enough data | Not enough data | #### Administration | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | | **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | | **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | | **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | | **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | | **Quality Management** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Leave Tracking** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **For Call Centers** | Not enough data | Not enough data | | **Employee Time Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Activity Monitoring** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Skills Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Variable Workforce** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Employee Database** | Not enough data | Not enough data | | **Online Time Clock** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Salesloft** | 7.9/10 | 66 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Revenue History** | 7.6 (56 reviews) | Not enough data | | **Pipeline Management** | 8.1 (59 reviews) | Not enough data | | **Dashboard Analytics** | 8.2 (59 reviews) | Not enough data | | **Multi-Device Data Visualization** | 7.8 (54 reviews) | Not enough data | | **Data Segmentation** | 8.0 (57 reviews) | Not enough data | | **Predictive Forecasting** | 7.5 (52 reviews) | Not enough data | | **Revenue Operations Cadence** | 7.5 (53 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Calendar Sync** | 8.5 (55 reviews) | Not enough data | | **Email Activity Capture** | 8.5 (56 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (49 reviews) | Not enough data | | **Marketing Leads** | 7.8 (48 reviews) | Not enough data | | **Contact Capture** | 7.6 (48 reviews) | Not enough data | #### Account Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Nonengaged Accounts** | 7.9 (49 reviews) | Not enough data | | **Account optimization** | 7.8 (49 reviews) | Not enough data | | **Historical Patterns** | 8.0 (47 reviews) | Not enough data | | **Rep Performance** | 8.1 (47 reviews) | Not enough data | | **Account Engagement** | 8.3 (50 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 7.7 (46 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 | #### Platform | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Omnichannel** | Not enough data | 8.3 (7 reviews) | | **Mobile Access** | Not enough data | 8.1 (7 reviews) | | **Queue Management** | Not enough data | 8.3 (7 reviews) | | **Call Routing** | Not enough data | 8.3 (7 reviews) | | **Call Back** | Not enough data | 7.4 (7 reviews) | | **IVR** | Not enough data | 8.8 (7 reviews) | | **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | | **Call Transfer** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Workforce Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Call Monitoring** | Not enough data | 8.6 (7 reviews) | | **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | | **Real-Time Monitoring** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Administrative | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Call Recording** | Not enough data | 8.8 (7 reviews) | | **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | | **Call Reporting** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Phone Key Input** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Voice Customization** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Pre-recorded Messages** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Multiple Scripts** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Live Chat** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Scheduled Recording** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **On-Demand Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Conferencing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Audio Capture** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Self-Service Search** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Request Assignment** | Not enough data | Not enough data | | **Speech-to-Text Analysis** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Categorization/Grouping** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Salesloft** | 8.0/10 | 795 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 6.7 (16 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (16 reviews) | Not enough data | | **Proactive Assistance** | 7.0 (16 reviews) | Not enough data | #### Incentives | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Badges** | 8.1 (348 reviews) | Not enough data | | **Triggers** | 8.2 (513 reviews) | Not enough data | | **Commission Calculator** | 7.3 (294 reviews) | Not enough data | | **Leaderboards** | 8.5 (549 reviews) ✓ Verified | Not enough data | #### Personalization | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Profiles** | 8.4 (410 reviews) | Not enough data | | **Custom Reports** | 8.4 (565 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.8 (691 reviews) ✓ Verified | Not enough data | | **Goal Setting** | 8.5 (410 reviews) ✓ Verified | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Integration** | 8.8 (661 reviews) ✓ Verified | Not enough data | | **Employee Structure** | 8.4 (566 reviews) ✓ Verified | Not enough data | | **Behavior Monitoring** | 8.6 (559 reviews) | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Salesloft** | 7.9/10 | 2271 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 7.0 (38 reviews) | Not enough data | | **Multi-step Planning** | 7.5 (38 reviews) | Not enough data | | **Cross-system Integration** | 7.4 (38 reviews) | Not enough data | | **Adaptive Learning** | 7.1 (38 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (37 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (38 reviews) | Not enough data | | **Decision Making** | 6.7 (38 reviews) | Not enough data | #### Analytics | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Open Rates** | 8.7 (2101 reviews) | Not enough data | | **Link Activity** | 8.6 (2046 reviews) | Not enough data | | **Attachment Activity** | 8.4 (1831 reviews) | Not enough data | #### Customizations | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Email Platform Integration** | 8.9 (2050 reviews) | Not enough data | | **Email Scheduling** | 9.1 (2034 reviews) | Not enough data | | **Notifications** | 8.8 (2044 reviews) | Not enough data | | **Email Categorization** | 8.6 (1766 reviews) | Not enough data | | **Templates** | 9.0 (2056 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Generation** | 7.4 (252 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Salesloft** | 7.7/10 | 362 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 6.8 (24 reviews) | Not enough data | | **Cross-system Integration** | 7.5 (24 reviews) | Not enough data | | **Adaptive Learning** | 7.1 (24 reviews) | Not enough data | | **Natural Language Interaction** | 6.9 (24 reviews) | Not enough data | | **Proactive Assistance** | 6.8 (24 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Data Sourcing** | 7.9 (294 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.1 (301 reviews) | Not enough data | | **Multi-Device Data Visualization** | 7.8 (284 reviews) | Not enough data | | **Interactive Dashboards** | 8.5 (315 reviews) | Not enough data | | **Data Segmentation** | 8.0 (289 reviews) | Not enough data | #### Predictive Analytics | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Lead Scoring** | 8.1 (308 reviews) | Not enough data | | **Opportunity Scoring** | 8.1 (310 reviews) | Not enough data | | **Risk Analysis** | 7.3 (288 reviews) | Not enough data | | **Live Forecasting** | 7.7 (292 reviews) | Not enough data | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Live Pipeline Management** | 8.2 (303 reviews) | Not enough data | | **Sales Gamification** | 7.6 (281 reviews) | Not enough data | | **Account-Based Analytics** | 8.1 (317 reviews) | Not enough data | | **Activity Tracking** | 9.2 (331 reviews) | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Salesloft** | 8.3/10 | 1951 | | **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 | #### Agentic AI - Outbound Call Tracking | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | 6.4 (33 reviews) | Not enough data | | **Natural Language Interaction** | 6.8 (32 reviews) | Not enough data | #### Calling | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Record Calls** | 9.0 (1592 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | | **Generate Location** | 8.3 (1410 reviews) | 8.3 (30 reviews) ✓ Verified | | **Call Types** | 8.7 (1523 reviews) | 8.7 (34 reviews) ✓ Verified | | **Click-to-Call** | 9.0 (1668 reviews) ✓ Verified | 8.9 (40 reviews) ✓ Verified | | **Auto Dialer** | 7.7 (37 reviews) | Not enough data | #### Contacts | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Personalization** | 8.8 (1682 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | | **Information Locater** | 8.4 (1498 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | | **Record Prospect Data** | 8.7 (1567 reviews) ✓ Verified | 8.7 (28 reviews) ✓ Verified | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Notes** | 8.8 (1678 reviews) | 8.1 (31 reviews) ✓ Verified | | **Daily Summary** | 8.7 (1545 reviews) | 8.3 (33 reviews) ✓ Verified | | **Automated Voicemails** | 8.5 (1274 reviews) | 8.7 (31 reviews) ✓ Verified | | **Automated Emails** | 9.1 (1646 reviews) ✓ Verified | 8.2 (27 reviews) | | **Sorts Prospects** | 8.4 (1418 reviews) ✓ Verified | 8.4 (26 reviews) ✓ Verified | | **Automated Note Taking** | 7.3 (36 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Salesloft** | 8.4/10 | 774 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Multi-step Planning** | 8.1 (7 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (7 reviews) | Not enough data | | **Decision Making** | 8.1 (7 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Knowledge Base** | 8.6 (589 reviews) ✓ Verified | Not enough data | | **Coaching Materials** | 8.5 (584 reviews) ✓ Verified | Not enough data | | **Playbook Creation** | 8.2 (491 reviews) ✓ Verified | Not enough data | | **Video Record** | 8.3 (493 reviews) ✓ Verified | Not enough data | #### Feedback | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Review** | 8.8 (529 reviews) ✓ Verified | Not enough data | | **Scorecard** | 8.6 (461 reviews) ✓ Verified | Not enough data | | **Coaching Card** | 8.5 (428 reviews) ✓ Verified | Not enough data | | **Leaderboard** | 8.7 (528 reviews) ✓ Verified | Not enough data | | **Real-Time Updates** | 8.8 (575 reviews) ✓ Verified | Not enough data | | **Notifications** | 8.8 (572 reviews) ✓ Verified | Not enough data | | **Competition** | 8.5 (480 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Summarization** | 8.1 (54 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Salesloft** | 8.6/10 | 33 | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Content Management | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Content Import** | 8.5 (14 reviews) | Not enough data | | **Content Creation** | 8.9 (22 reviews) | Not enough data | | **Templates** | 9.1 (30 reviews) | Not enough data | | **Advanced Search** | 8.2 (17 reviews) | Not enough data | | **Content Storage** | 8.8 (13 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Reporting** | 9.0 (26 reviews) | Not enough data | | **Alerts** | 9.1 (13 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (12 reviews) | Not enough data | | **Content Utilization** | 9.3 (18 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Sales Training ** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Sales Onboarding** | Not enough data | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Cross-Functional Alignment** | Not enough data | Not enough data | | **AI and Automation** | Not enough data | Not enough data | | **End-to-End Customer Journey Insights** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | Not enough data | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | Not enough data | Not enough data | ### Predictive Analytics | Product | Score | Reviews | |---|---|---| | **Salesloft** | N/A | N/A | | **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A | #### Statistical Tool | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Scripting** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Algorithms** | Not enough data | Not enough data | #### Data Analysis | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Analysis** | Not enough data | Not enough data | | **Data Interaction** | Not enough data | Not enough data | | **Time Series Analysis** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | #### Decision Making | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Modeling** | Not enough data | Not enough data | | **Data Visualizations** | Not enough data | Not enough data | | **Report Generation** | Not enough data | Not enough data | | **Data Unification** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Generative AI | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Demand Forecasting** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Healthcare** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Decision Support** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Retail** | Not enough data | Not enough data | | **For Education** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Graphical Workflow Editor** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Business Rules Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Transformation** | Not enough data | Not enough data | | **Data Clustering** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Classification** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Unique to Salesloft (11):** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) **Unique to Vonage Contact Center (formerly NewVoiceMedia) (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | Salesloft | Vonage Contact Center (formerly NewVoiceMedia) | |---|---|---| | **Small-Business** | 22.9% | 27.0% | | **Mid-Market** | 56.4% | 52.0% | | **Enterprise** | 20.7% | 21.0% | ### By Industry #### Salesloft - **Computer Software:** 33.2% - **Information Technology and Services:** 18.0% - **Marketing and Advertising:** 5.9% - **Internet:** 4.1% - **Financial Services:** 3.9% - **Telecommunications:** 2.1% - **Computer & Network Security:** 2.1% - **Human Resources:** 1.9% - **Hospital & Health Care:** 1.4% - **E-Learning:** 1.3% - **Other:** 26.3% #### Vonage Contact Center (formerly NewVoiceMedia) - **Information Technology and Services:** 14.0% - **Computer Software:** 12.0% - **Staffing and Recruiting:** 10.0% - **Marketing and Advertising:** 8.0% - **Outsourcing/Offshoring:** 6.0% - **Consumer Services:** 6.0% - **Financial Services:** 4.0% - **Insurance:** 3.0% - **Hospital & Health Care:** 2.0% - **Events Services:** 2.0% - **Other:** 33.0% --- ## Alternatives ### Alternatives to Salesloft - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13899 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9699 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6679 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Bigtincan Engagement](https://www.g2.com/products/bigtincan-engagement/reviews) — 4.1/5 stars (592 reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (930 reviews) ### Alternatives to Vonage Contact Center (formerly NewVoiceMedia) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews) --- ## Top Discussions ### Salesloft - Title: [can I compare metrics of team members month on month? for example reply rate for individuals and teams over the last 3 months in a graph?](https://www.g2.com/discussions/31434-can-i-compare-metrics-of-team-members-month-on-month-for-example-reply-rate-for-individuals-and-teams-over-the-last-3-months-in-a-graph) — 7 comments, 2 upvotes > **Top comment:** "Hi Kat! There are a couple different ways of getting to this information in SalesLoft. The first place I'd check out is the "Email Leaderboard" panel on..." - Title: [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) — 6 comments, 1 upvote > **Top comment:** "Yes" - Title: [What is SalesLoft used for?](https://www.g2.com/discussions/what-is-salesloft-used-for) — 4 comments > **Top comment:** "Developing outreach cadences, organizing outreach, and putting email templates together for outreach purposes" - Title: [Can salesloft be used as CRM as well? If yes I would like to have more informations? If no, do you have plan to start with CRM option as well? I would like to know more about how do you use AI? How do you integrate with which sales platform salesloft can be integrated?](https://www.g2.com/discussions/33162-can-salesloft-be-used-as-crm-as-well-if-yes-i-would-like-to-have-more-informations-if-no-do-you-have-plan-to-start-with-crm-option-as-well-i-would-like-to-know-more-about-how-do-you-use-ai-how-do-you-integrate-with-which-sales-platform-salesloft-can) — 2 comments > **Top comment:** "Hi Rastko, thanks for your question! SalesLoft is able to integrate with CRMs and we do have some customers that use SalesLoft without using any CRM. We..." - Title: [What is the best way to not have to start sending cadences out of SL but through email or SF?](https://www.g2.com/discussions/what-is-the-best-way-to-not-have-to-start-sending-cadences-out-of-sl-but-through-email-or-sf) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Hello! Yes, you are able to execute cadences directly from the Salesforce interface via SalesLoft..." ### Vonage Contact Center (formerly NewVoiceMedia) - Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/salesloft-vs-vonage-contact-center-formerly-newvoicemedia)