# HubSpot Sales Hub vs Salesforce Customer Success Comparison

| | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 13,841 | 387 | 
| **Largest Market Segment** | Small-Business (60.8% of reviews) | Mid-Market (46.3% of reviews) | 
| **Entry Level Price** | $0.00 | Free | 

---
## Top Pros & Cons

### HubSpot Sales Hub

Pros:
- Ease of Use (1216 reviews)
- Features (702 reviews)

Cons:
- Missing Features (435 reviews)
- Limited Features (409 reviews)

### Salesforce Customer Success

Pros:
- Helpful (42 reviews)
- Customer Support (37 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (27 reviews)

---
## Ratings Comparison
| Rating | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.6 (10045 reviews) | Not enough data | 
  | **Ease of Use** | 8.7 (10938 reviews) | Not enough data | 
  | **Ease of Setup** | 8.3 (4900 reviews) | Not enough data | 
  | **Ease of Admin** | 8.6 (3159 reviews) | Not enough data | 
  | **Quality of Support** | 8.6 (9047 reviews) | Not enough data | 
  | **Quality of Work** | Not enough data | 9.0 (326 reviews) | 
  | **Responsiveness** | Not enough data | 9.0 (323 reviews) | 
  | **Expertise of Team** | Not enough data | 8.9 (325 reviews) | 
  | **Execution Ability** | Not enough data | 9.0 (322 reviews) | 
  | **Communication Skills** | Not enough data | 9.1 (321 reviews) | 
  | **Professionalism** | Not enough data | 9.4 (323 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3111 reviews) | 9.1 (128 reviews) | 
  | **Product Direction (% positive)** | 8.7 (9596 reviews) | Not enough data | 

---
## Pricing

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

### Salesforce Customer Success

#### Entry-Level Pricing

Plan: Standard Success Plan

Price: Free

Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.

Key Features:
- Trailhead
- Help Portal
- Trailblazer Community

[Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 7615 |
| **Salesforce Customer Success** | N/A | N/A |

#### Sales Force Automation

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Contact & Account Management** | 8.7 (6160 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (6044 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.6 (6197 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.8 (4200 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.5 (5094 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.8 (3261 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (3170 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.2 (2465 reviews) | Not enough data | 

#### Marketing Automation

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Email Marketing** | 8.7 (5419 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.5 (5063 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.7 (5262 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 8.1 (4451 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Case Management** | 8.3 (3633 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (2465 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (3303 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (3282 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (3509 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Reporting** | 8.2 (5846 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (6158 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.0 (4298 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Social Collaboration Features** | 8.0 (3811 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 8.1 (2460 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (4132 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Customization** | 8.0 (2957 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (2600 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.5 (2985 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.1 (2279 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.5 (1973 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 8.0 (2581 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.6 (3024 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.0 (1665 reviews) | Not enough data | 

#### Integration

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (2267 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.2 (2394 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.2 (2247 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.4 (690 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (220 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (214 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (222 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (215 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (220 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (216 reviews) | Not enough data | 
| **Decision Making** | 7.2 (215 reviews) | Not enough data | 

### Professional Services

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### Ecosystem Service Providers

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Lead Generation

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 836 |
| **Salesforce Customer Success** | N/A | N/A |

#### Lead Facilitation

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (525 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (621 reviews) | Not enough data | 
| **Lead Follow-up** | 8.9 (650 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.9 (656 reviews) | Not enough data | 

#### Organization

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.9 (677 reviews) | Not enough data | 
| **Data Entry** | 8.8 (664 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (601 reviews) | Not enough data | 

#### Performance Analysis

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Coaching ** | 8.3 (554 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (666 reviews) | Not enough data | 

#### Sales Analysis

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | 8.7 (619 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | 8.1 (155 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (154 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.2 (19 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1884 |
| **Salesforce Customer Success** | N/A | N/A |

#### Integrated Workflows

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Task Management** | 8.8 (1638 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.0 (1688 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (1439 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (1335 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (1526 reviews) | Not enough data | 
| **Calendar** | 8.7 (1388 reviews) | Not enough data | 
| **Shared Records** | 8.5 (1301 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Content Management** | 8.6 (1477 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (1549 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (1521 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.1 (1392 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### AI and Automation

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Lead Prioritization** | 8.2 (1245 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (1210 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.1 (1202 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.8 (1082 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (1029 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.3 (494 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (180 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (180 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (181 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (180 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (181 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (181 reviews) | Not enough data | 
| **Decision Making** | 7.1 (183 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 386 |
| **Salesforce Customer Success** | N/A | N/A |

#### Call Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Call Recording** | 8.2 (303 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (269 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (278 reviews) | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 
| **Speech-to-Text** | 7.5 (243 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Summarization** | 7.6 (111 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (25 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (24 reviews) | Not enough data | 
| **Decision Making** | 7.5 (25 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 11 |
| **Salesforce Customer Success** | N/A | N/A |

#### Responses

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Personalization** | 8.3 (10 reviews) | Not enough data | 
| **Route To Human** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 7.7 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.1 (9 reviews) | Not enough data | 
| **Lead Generation** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 8.5 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (8 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Conversation Editor** | 8.2 (10 reviews) | Not enough data | 
| **Integration** | 8.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.9 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Independent Decision Making** | 7.8 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 7.8 (9 reviews) | Not enough data | 
| **Task Execution** | 8.0 (9 reviews) | Not enough data | 
| **Problem Solving** | 7.6 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | 9.1 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (10 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 771 |
| **Salesforce Customer Success** | N/A | N/A |

#### Integrations

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **MS Teams Integration** | 8.3 (523 reviews) | Not enough data | 
| **Email Integration** | 9.0 (720 reviews) | Not enough data | 
| **Zoom Integration** | 8.3 (588 reviews) | Not enough data | 
| **Google Meet Integration** | 8.4 (577 reviews) | Not enough data | 
| **Salesforce Integration** | 7.7 (487 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Custom Booking Page** | 8.6 (627 reviews) | Not enough data | 
| **Personalized Links** | 8.7 (647 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (568 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Set Working Hours** | 8.7 (621 reviews) | Not enough data | 
| **Automatic Updates** | 8.9 (630 reviews) | Not enough data | 
| **Buffer Times** | 8.5 (588 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (48 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (47 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 6.1/10 | 17 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Cross-system Integration** | 6.0 (17 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1388 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (82 reviews) | Not enough data | 

#### Incentives

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Badges** | 7.9 (770 reviews) | Not enough data | 
| **Triggers** | 8.1 (848 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | 7.5 (719 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.3 (944 reviews) | Not enough data | 

#### Personalization

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Profiles** | 8.4 (967 reviews) | Not enough data | 
| **Custom Reports** | 8.5 (1100 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (1199 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.5 (991 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Integration** | 8.6 (1022 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.4 (903 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.3 (857 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.8/10 | 2526 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (119 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (119 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (119 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (119 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (118 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (119 reviews) | Not enough data | 
| **Decision Making** | 7.0 (120 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Open Rates** | 8.7 (2097 reviews) | Not enough data | 
| **Link Activity** | 8.8 (2082 reviews) | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Email Platform Integration** | 8.8 (2135 reviews) | Not enough data | 
| **Email Scheduling** | 8.9 (2135 reviews) | Not enough data | 
| **Notifications** | 8.8 (2231 reviews) | Not enough data | 
| **Email Categorization** | Feature Not Available | Not enough data | 
| **Templates** | 8.9 (2211 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.5 (485 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1860 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (106 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (104 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (102 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (104 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (103 reviews) | Not enough data | 

#### Data Sourcing

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Data Sourcing** | 8.3 (1356 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (1425 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (1289 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (1545 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (1387 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Lead Scoring** | 8.1 (1345 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (1301 reviews) | Not enough data | 
| **Risk Analysis** | 7.8 (1130 reviews) | Not enough data | 
| **Live Forecasting** | 7.9 (1262 reviews) | Not enough data | 

#### Sales Management

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (1552 reviews) | Not enough data | 
| **Sales Gamification** | 7.9 (1244 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.4 (1407 reviews) | Not enough data | 
| **Activity Tracking** | 8.9 (1621 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.3/10 | 1507 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (63 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (61 reviews) | Not enough data | 

#### Calling

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Record Calls** | 8.6 (1190 reviews) | Not enough data | 
| **Generate Location** | 8.1 (981 reviews) | Not enough data | 
| **Call Types** | 8.6 (1149 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (1180 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (71 reviews) | Not enough data | 

#### Contacts

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Personalization** | 8.7 (1255 reviews) | Not enough data | 
| **Information Locater** | 8.4 (1099 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (1158 reviews) | Not enough data | 

#### Insights

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Notes** | 9.0 (1345 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (1186 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.4 (1090 reviews) | Not enough data | 
| **Automated Note Taking** | 7.6 (68 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 1025 |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (59 reviews) | Not enough data | 

#### Content Management

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Content Import** | 8.4 (804 reviews) | Not enough data | 
| **Content Creation** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Advanced Search** | 8.2 (813 reviews) | Not enough data | 
| **Content Storage** | 8.3 (799 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Reporting** | 8.4 (883 reviews) | Not enough data | 
| **Alerts** | 8.4 (883 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.4 (826 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (800 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Sales Training ** | 7.5 (38 reviews) | Not enough data | 
| **Sales Coaching** | 7.4 (38 reviews) | Not enough data | 
| **Sales Onboarding** | 7.7 (39 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Cross-Functional Alignment** | 7.2 (37 reviews) | Not enough data | 
| **AI and Automation** | 7.1 (39 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 7.4 (38 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### B2B Services

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Team Quality

| Feature | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Change Management Skills** | Not enough data | Not enough data | 
| **Executive Presence** | Not enough data | Not enough data | 
| **Vertical Expertise** | Not enough data | Not enough data | 
| **Technology Partnerships** | Not enough data | Not enough data | 

---
## Categories

**Unique to HubSpot Sales Hub (13):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Salesforce Customer Success (2):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting), [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Sales Hub | Salesforce Customer Success | 
|---|---|---|
| **Small-Business** | 60.8% | 27.2% | 
| **Mid-Market** | 35.2% | 46.3% | 
| **Enterprise** | 4.0% | 26.5% | 

### By Industry

#### HubSpot Sales Hub

- **Computer Software:** 15.9%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.8%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Staffing and Recruiting:** 1.6%
- **Health, Wellness and Fitness:** 1.6%
- **Other:** 44.5%

#### Salesforce Customer Success

- **Financial Services:** 10.5%
- **Information Technology and Services:** 7.9%
- **Manufacturing:** 6.7%
- **Consulting:** 6.4%
- **Computer Software:** 6.4%
- **Non-Profit Organization Management:** 5.6%
- **Insurance:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Automotive:** 3.8%
- **Higher Education:** 2.6%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (114 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (829 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (298 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9102 reviews)

### Alternatives to Salesforce Customer Success

- [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews)
- [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews)
- [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews)
- [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (137 reviews)
- [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (112 reviews)
- [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews)
- [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews)
- [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews)
- [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews)
- [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 4.9/5 stars (81 reviews)

---
## Top Discussions

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

### Salesforce Customer Success

- Title: [What is PSA in FinancialForce?](https://www.g2.com/discussions/what-is-psa-in-financialforce) — 2 comments
  > **Top comment:** "FinancialForce PSA (Professional Services Automation) is a robust solution designed to streamline and enhance the management of professional services..."
- Title: [What is PSA in Salesforce?](https://www.g2.com/discussions/what-is-psa-in-salesforce) — 2 comments
  > **Top comment:** "PSA stands for Professional Services Automation. It is a software solution that Salesforce offers to help organizations manage and automate their..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-sales-hub-vs-salesforce-customer-success)