Link copied to clipboard # Salesforce Service Cloud vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/agentforce-service-formerly-salesforce-service-cloud/zendesk-for-customer-service/export.csv) Salesforce Service CloudZendesk for Customer Service[+ Add Product](#) Pricing **Salesforce Service Cloud** Free Trial **Starting at $25.00** 1 User Per Month · Starter Suite **Starting at $100.00** 1 User Per Month · Pro Suite **$165.00** 1 User Per Month · Enterprise Edition **$330.00** 1 User Per Month · Unlimited Edition **$500.00** 1 User Per Month · Einstein 1 Service Edition Show more **Zendesk for Customer Service** Free Trial **$50.00** Per User Per Month · Advanced AI **Pricing Insights** from reviews Perceived Cost **Salesforce Service Cloud** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Salesforce Service Cloud** 16%6% more **Zendesk for Customer Service** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Salesforce Service Cloud** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses Return on Investment **Salesforce Service Cloud** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Salesforce Service Cloud** Ease of Use (1705) Features (1497) Complexity (912) Learning Curve (787) **Zendesk for Customer Service** Intuitive Interface (356) Efficient Ticket Management (217) Expensive As Teams Grow (128) Steep Learning Curve (109) Integrations **Salesforce Service Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_909e7579bc6c6f573feb31d6bf2fb582/amazon-appflow.png "Product Avatar Image") Amazon AppFlow ](https://www.g2.com/products/amazon-appflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_517cee48d5c61ab3a3a6863407369c44/anaplan.jpeg "Product Avatar Image") Anaplan ](https://www.g2.com/products/anaplan/reviews)[ View all ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Salesforce Service Cloud** ![Salesforce Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/147067/employee-service-console-2.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Salesforce Service Cloud** **8.6** /10 Based on 2,916 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,271 responses Ease of Use **Salesforce Service Cloud** **8.4** /10 Based on 6,387 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,558 responses Ease of Setup **Salesforce Service Cloud** **7.9** /10 Based on 5,113 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,407 responses Ease of Admin **Salesforce Service Cloud** **8.2** /10 Based on 1,614 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,197 responses Quality of Support **Salesforce Service Cloud** **8.3** /10 Based on 2,687 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,101 responses Has the product been a good partner in doing business? **Salesforce Service Cloud** **8.7** /10 Based on 1,594 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,120 responses Product Direction (% positive) **Salesforce Service Cloud** **8.3** /10 Based on 2,833 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,915 responses **Features** ratings from reviews Help Desk **8.6** /10 Based on 1,793 responses **8.6** /10 Based on 3,883 responses Complaint Management **8.7** /10 Based on 233 responses **8.2** /10 Based on 897 responses Conversational Support **8.1** /10 Based on 125 responses **8.1** /10 Based on 1,099 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Customer Service Automation **8.7** /10 Based on 1,035 responses **7.9** /10 Based on 121 responses Live Chat **8.4** /10 Based on 1,046 responses **8.3** /10 Based on 2,706 responses Customer Self-Service **8.5** /10 Based on 776 responses **8.2** /10 Based on 1,799 responses Social Customer Service **8.5** /10 Based on 341 responses **8.4** /10 Based on 843 responses Digital Customer Service Platforms **8.2** /10 Based on 92 responses **8.1** /10 Based on 80 responses AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Contact Center Knowledge Base **8.6** /10 Based on 273 responses Not enough data Customer Communications Management **8.3** /10 Based on 146 responses Not enough data Shared Inbox Not enough data **8.1** /10 Based on 426 responses Contact Center Quality Assurance **8.6** /10 Based on 85 responses Not enough data Contact Center **8.4** /10 Based on 341 responses Not enough data Chatbots Not enough data **8.2** /10 Based on 614 responses Contact Center Workforce **7.8** /10 Based on 62 responses Not enough data Proactive Notification Not enough data **8.4** /10 Based on 198 responses Enterprise Feedback Management **8.6** /10 Based on 33 responses Not enough data Workforce Management Not enough data **8.7** /10 Based on 28 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.6% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.6% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Information Technology and Services 11.3% Computer Software 8.9% Financial Services 7.9% Manufacturing 4.6% Non-Profit Organization Management 3.8% Other 63.5% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Salesforce Service Cloud Alternatives** ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") [ ServiceNow Customer Service... ](/products/servicenow-customer-service-management/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Salesforce Service Cloud vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Agentforce Service...? Zendesk for Customer Service is favored for its intuitive ticket management and ease of use, while Agentforce Service... stands out for its advanced AI features and deep customization, according to G2 reviewers. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | | --- | --- | | 4.3/5 (7032 reviews) | 4.4/5 (7359 reviews) | | Mid-Market | Mid-Market | | 8.0 | 7.9 | | 8.4 | 8.3 | | Ease of Use (526 all-time mentions) | Ease of Use (1259 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Agentforce Service... compare? Zendesk for Customer Service and Agentforce Service... are rated nearly equally on value, with reviewers expressing similar satisfaction with pricing. - **Zendesk for Customer Service:** In recent reviews, several buyers note that Zendesk's pricing can become expensive as advanced features and additional agents are added, but many still find the value strong for the feature set. - **Agentforce Service...:** Recent reviewers highlight that while Agentforce Service... offers robust automation and AI, the licensing and add-on costs can increase quickly, especially for advanced features and small teams. ### What are the best alternatives to Zendesk for Customer Service and Agentforce Service...? The top three alternatives to Zendesk for Customer Service and Agentforce Service... are ServiceNow Customer Service..., Hiver in Gmail, and Fin. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | Pricing can become expensive as features are added | Ease of Use (526 all-time mentions) | | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7359 reviews) | Mid-Market | Licensing and add-on costs can increase quickly | Ease of Use (1259 all-time mentions) | | [ServiceNow Customer Service...](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5 (499 reviews) | Enterprise | — | Enterprise-grade workflow automation | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Gmail-based help desk simplicity | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | AI-powered automation | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Agentforce Service...? Buyers should prioritize ticket management, automation and AI, customization, knowledge base, and integration capabilities when comparing Zendesk for Customer Service and Agentforce Service.... - **Ticket Management:** Zendesk for Customer Service (176 all-time mentions), Agentforce Service... (case management and automation cited in recent reviews) - **Automation and AI:** Agentforce Service... offers AI Text Generation, AI Text Summarization, and AI Text-to-Speech; Zendesk for Customer Service features advanced workflow automation and AI-powered ticket routing (recent reviews) - **Customization:** Agentforce Service... (478 all-time mentions for customization), Zendesk for Customer Service (159 all-time mentions for limited customization) - **Knowledge Base:** Zendesk for Customer Service (97 all-time mentions), Agentforce Service... (knowledge articles and integration cited in recent reviews) - **Integrations:** Zendesk for Customer Service (Asana integration cited in recent reviews), Agentforce Service... (Salesforce integration, 314 all-time mentions) ### What are the pros and cons of Zendesk for Customer Service vs Agentforce Service...? Zendesk for Customer Service is strongest for intuitive ticket management, while Agentforce Service... excels in efficiency and customization. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), intuitive interface (203), strong case management (176), simple workflows (161), robust knowledge base (97), easy implementation (88) - **Zendesk for Customer Service trade-offs:** Limited customization (159), complexity in advanced setup, higher cost for advanced features, some analytics limitations - **Agentforce Service... strengths:** Ease of Use (1259), efficiency (973), helpful automation (591), high customizability (478), centralized information (433), strong Salesforce integration (314), time-saving (287) - **Agentforce Service... trade-offs:** Complexity (697), steep learning curve (583), slow performance at times (127), higher licensing and add-on costs for advanced features ### Is Zendesk for Customer Service or Agentforce Service... better for small businesses? Zendesk for Customer Service is a better fit for small businesses, as reviewers cite its ease of use and lower complexity for smaller teams. - **Zendesk for Customer Service:** Largest segment is Mid-Market, but recent reviews from small businesses highlight its straightforward setup and usability, though some note pricing can be high for very small teams. - **Agentforce Service...:** Largest segment is Mid-Market, and reviewers from small businesses frequently mention the platform's complexity, steep learning curve, and higher cost as barriers for smaller organizations. ### Which Help Desk platform has better integrations? Agentforce Service... is favored for integrations, especially with Salesforce and Slack, according to G2 reviewers. - **Zendesk for Customer Service:** Recent reviews mention integration with Asana and Google Chat, but no all-time integration mention exceeds the publish floor. - **Agentforce Service...:** 1,100+ G2 reviews mention its Slack integration, and 314 all-time reviews cite Salesforce integration, with additional recent mentions of Google Drive and WhatsApp. ### How do Zendesk for Customer Service and Agentforce Service... compare on customer support? Zendesk for Customer Service and Agentforce Service... are rated nearly equally on Quality of Support, with Zendesk for Customer Service at 8.4 and Agentforce Service... at 8.3. - **Zendesk for Customer Service:** Reviewers frequently praise the support team's responsiveness and helpfulness, though some note slow response times for complex issues. - **Agentforce Service...:** Many reviewers highlight strong support resources and helpful onboarding, but some mention slow response times for non-urgent tickets and the need for technical expertise for advanced issues. ### Which is easier to implement, Zendesk for Customer Service or Agentforce Service...? Zendesk for Customer Service and Agentforce Service... score within a tenth of a point on Ease of Setup, with Zendesk for Customer Service at 8.0 and Agentforce Service... at 7.9. - **Zendesk for Customer Service:** Reviewers describe the initial setup as straightforward for basic workflows, but note a learning curve and complexity for advanced configurations. - **Agentforce Service...:** Reviewers report that setup is easy for standard use cases, but advanced customization and onboarding can be complex and require technical expertise. ### Which product has better Tickets? Zendesk for Customer Service and Agentforce Service... both deliver strong ticket management capabilities, with Zendesk for Customer Service noted for its intuitive workflows and Agentforce Service... for its automation and centralized case view. - **Zendesk for Customer Service:** Case Management (176 all-time mentions), strong ticket tracking, automation, and omnichannel support cited in recent reviews. - **Agentforce Service...:** Centralized information (433 all-time mentions), automation, and AI-driven case routing highlighted in recent reviews.