Compare Salesforce Service Cloud Software and Vivantio
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Starting at $59.00 1 Agent License Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,323)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Vivantio
Star Rating
(295)4.3 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about Vivantio
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vivantio. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet evolving business needs, making it a preferred choice for many organizations.
- According to verified reviews, Vivantio shines in its ability to manage a wide range of tickets, including incidents and service requests. Users highlight its robust incident management capabilities and the confidence it instills through powerful configuration options, which can be particularly beneficial for IT support teams.
- Reviewers mention that Salesforce Service Cloud offers a more comprehensive customer service automation experience, with features that streamline workflows and enhance productivity. Users have noted that it is extremely helpful for storing and managing contacts from various vendors, which is crucial for effective customer relationship management.
- Users say that while Vivantio provides a collaborative approach to service management, it faces challenges in overall market presence and user satisfaction compared to Salesforce Service Cloud. Despite its strengths in customization and workflow automation, the lower G2 Score indicates that users may find it less favorable overall.
- Reviewers highlight that Salesforce Service Cloud's implementation process is quick and intuitive, which is a significant advantage for teams looking to get up and running without extensive delays. This ease of setup is often contrasted with Vivantio, where users have reported a steeper learning curve.
- According to recent feedback, Vivantio's quality of support is rated highly, with users appreciating the assistance they receive. However, Salesforce Service Cloud still outperforms in overall support quality, with users noting its responsiveness and helpful resources, which contribute to a better overall experience.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.6
2,842
8.7
274
Ease of Use
8.4
5,454
8.6
275
Ease of Setup
7.9
4,208
8.1
143
Ease of Admin
8.2
1,559
8.4
143
Quality of Support
8.3
2,618
9.0
252
Has the product been a good partner in doing business?
8.7
1,540
8.9
137
Product Direction (% positive)
8.3
2,791
9.1
269
Features by Category
Ticket and Case Management
8.5
1214
|
Verified
8.8
140
8.4
1225
|
Verified
8.6
139
8.4
1274
|
Verified
8.5
133
8.3
1182
|
Verified
8.6
131
8.1
983
8.7
135
7.9
1169
|
Verified
8.6
134
8.3
1155
|
Verified
8.6
131
8.5
1068
|
Verified
8.3
124
Generative AI
7.7
182
7.5
66
7.7
180
7.6
66
Agentic AI - Help Desk
8.6
76
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
8.4
129
8.6
1215
|
Verified
8.7
135
8.2
862
7.3
81
8.0
810
|
Verified
7.0
81
8.1
770
7.1
77
Platform
7.8
557
|
Verified
7.5
100
8.3
822
|
Verified
8.1
117
8.6
700
|
Verified
8.5
122
8.3
641
|
Verified
7.8
108
8.2
1160
|
Verified
8.0
125
8.2
1177
|
Verified
8.3
125
Administration
Not enough data
8.6
38
Not enough data
8.0
39
Not enough data
8.2
48
Service Desk
Not enough data
8.8
48
Not enough data
8.8
49
Not enough data
8.3
47
Management
Not enough data
8.3
47
Not enough data
8.8
45
Not enough data
8.9
39
Not enough data
8.5
37
Not enough data
8.5
29
Functionality
Not enough data
8.8
49
Not enough data
8.8
41
Not enough data
8.6
40
Not enough data
8.1
45
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
8.1
117
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
7.9
47
Self-Service Experience
8.6
597
8.0
70
8.3
580
8.0
72
8.3
529
8.1
58
8.0
216
7.9
57
8.4
227
8.1
75
Self-Service Platform
8.4
225
8.3
72
8.6
234
8.4
70
7.7
204
7.5
53
8.5
217
8.3
65
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Incident Management
Not enough data
8.5
133
Not enough data
8.8
148
Not enough data
8.7
155
Not enough data
8.1
132
Not enough data
8.1
126
Reporting
Not enough data
8.3
150
Not enough data
8.2
139
Not enough data
8.0
117
Access & Usability
Not enough data
7.4
110
Not enough data
8.4
142
Not enough data
8.5
119
Not enough data
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Vivantio are categorized as Help Desk, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Vivantio is categorized as IT Service Management (ITSM) Tools, Service Desk, IT Asset Management, HR Service Delivery, and HR Case Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.5%
Computer Software
9.3%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Information Technology and Services
19.0%
Outsourcing/Offshoring
14.3%
Telecommunications
7.5%
Consumer Services
3.4%
Facilities Services
3.4%
Other
52.4%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
