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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (71.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansVelaro
Star Rating
(17)4.1 out of 5
Market Segments
Mid-Market (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about VelaroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Velaro excels in "Ease of Setup" with a score of 8.6, making it a preferred choice for teams looking to implement a solution quickly, while Salesforce Service Cloud lags behind with a score of 7.9, indicating a more complex setup process.
- Reviewers mention that Velaro's "Quality of Support" is rated at 8.9, highlighting its responsive customer service, whereas Salesforce Service Cloud's support quality is rated lower at 8.3, suggesting potential delays in assistance.
- G2 users indicate that Velaro's "Ticket Creation User Experience" is rated at 8.5, which is praised for its intuitive interface, while Salesforce Service Cloud's user experience in this area is not as favorable, reflecting a score of 8.4.
- Users on G2 report that Velaro's "Customer Health Scores" feature is rated at 8.0, providing valuable insights into customer engagement, while Salesforce Service Cloud's similar feature is rated lower at 7.9, indicating less effectiveness in monitoring customer health.
- Reviewers say that Velaro shines in "User, Role, and Access Management" with a score of 8.9, making it easier for administrators to manage permissions, while Salesforce Service Cloud's score of 8.6 suggests it may not be as user-friendly in this aspect.
- Users report that Velaro's "Performance Analysis" feature is rated at 8.2, which is appreciated for its detailed insights, while Salesforce Service Cloud's performance analysis is rated lower at 7.4, indicating a need for improvement in this area.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Velaro
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Velaro
Free Trial is available
Ratings
Meets Requirements
8.6
2,757
8.7
14
Ease of Use
8.4
5,332
8.7
14
Ease of Setup
7.9
4,091
8.6
11
Ease of Admin
8.2
1,525
9.2
11
Quality of Support
8.3
2,538
8.9
14
Has the product been a good partner in doing business?
8.7
1,506
9.4
11
Product Direction (% positive)
8.2
2,718
7.5
14
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
Not enough data
8.4
1200
|
Verified
Not enough data
8.3
1229
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.1
978
Not enough data
7.9
1166
|
Verified
Not enough data
8.3
1148
|
Verified
Not enough data
8.5
1026
|
Verified
Not enough data
Generative AI
7.6
176
Not enough data
7.6
175
Not enough data
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
Not enough data
8.6
1203
|
Verified
Not enough data
8.1
845
Not enough data
8.0
804
|
Verified
Not enough data
8.1
764
Not enough data
Platform
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
609
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Not enough data
Customer Information
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Not enough data
Predictions
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Not enough data
Platform
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Not enough data
Generative AI
7.3
169
Not enough data
7.3
167
Not enough data
Agentic AI - Customer Success
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Not enough data
Support Automation
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Not enough data
Generative AI
7.4
94
Not enough data
7.4
93
Not enough data
Customer Support
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Not enough data
Automation
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Not enough data
Artificial Intelligence
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Not enough data
Generative AI
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Not enough data
Communication
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Not enough data
Internal Use
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Not enough data
Channels
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Not enough data
Insight
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Velaro are categorized as Live Chat
Unique Categories
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Velaro has no unique categories
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Marketing and Advertising
13.3%
Telecommunications
6.7%
Insurance
6.7%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Other
60.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Velaro has no discussions with answers
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