Compare Salesforce Service Cloud, UseResponse, Zendesk Support, and TeamSupport

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Self-Hosted
$899
one-time fee
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Enterprise Package
$3000+
per solution
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Cloud
$15
per agent, per month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
UseResponse
Self-Hosted
$899one-time fee
Enterprise Package
$3000+per solution
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.1
8.7
8.6
Ease of Use
Ease of Use
8.0
9.2
8.6
8.6
Ease of Setup
Ease of Setup
7.6
9.4
8.2
8.3
Ease of Admin
Ease of Admin
8.0
9.4
8.3
8.7
Quality of Support
Quality of Support
8.1
9.8
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.9
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
9.0
Meets Requirements
Salesforce Service Cloud
8.5
UseResponse
9.1
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Salesforce Service Cloud
8.0
UseResponse
9.2
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Salesforce Service Cloud
7.6
UseResponse
9.4
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Salesforce Service Cloud
8.0
UseResponse
9.4
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Salesforce Service Cloud
8.1
UseResponse
9.8
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
Salesforce Service Cloud
8.4
UseResponse
9.9
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Salesforce Service Cloud
7.8
UseResponse
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Salesforce Service Cloud
8.3
UseResponse
9.5
Zendesk Support
8.9
TeamSupport
8.9
Ticket response user experience
Salesforce Service Cloud
8.2
UseResponse
9.4
Zendesk Support
8.7
TeamSupport
8.8
Workflow
Salesforce Service Cloud
8.1
UseResponse
9.4
Zendesk Support
8.5
TeamSupport
8.4
Response Automation
Salesforce Service Cloud
8.1
UseResponse
9.7
Zendesk Support
8.4
TeamSupport
8.5
SLA Management
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.4
Attachments/Screencasts
Salesforce Service Cloud
7.7
UseResponse
9.5
Zendesk Support
8.4
TeamSupport
8.6
Ticket Collaboration
Salesforce Service Cloud
8.1
UseResponse
9.4
Zendesk Support
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.5
UseResponse
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Salesforce Service Cloud
8.3
UseResponse
9.4
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Salesforce Service Cloud
8.1
UseResponse
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
Salesforce Service Cloud
8.4
UseResponse
9.2
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Salesforce Service Cloud
8.4
UseResponse
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Salesforce Service Cloud
8.6
UseResponse
9.2
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4
Communication Channels
Customer Portal
Salesforce Service Cloud
8.3
UseResponse
9.7
Zendesk Support
8.5
TeamSupport
8.4
Email to Case
Salesforce Service Cloud
8.5
UseResponse
9.4
Zendesk Support
8.8
TeamSupport
8.9
Chat/Live Support
Salesforce Service Cloud
8.0
UseResponse
9.4
Zendesk Support
8.4
TeamSupport
8.4
Social Integration
Salesforce Service Cloud
8.0
UseResponse
8.6
Zendesk Support
8.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Salesforce Service Cloud
8.1
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.2
Customer and Contacts Database
Salesforce Service Cloud
8.3
UseResponse
9.0
Zendesk Support
8.2
TeamSupport
8.6
Products and Version Tracking
Salesforce Service Cloud
8.1
UseResponse
Not enough data available
Zendesk Support
8.2
TeamSupport
8.6
Call Scripting
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
7.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Salesforce Service Cloud
8.1
UseResponse
8.7
Zendesk Support
8.1
TeamSupport
8.2
Knowledge Base
Salesforce Service Cloud
8.2
UseResponse
9.3
Zendesk Support
8.4
TeamSupport
8.4
Ideas/Feedback
Salesforce Service Cloud
8.1
UseResponse
8.9
Zendesk Support
8.1
TeamSupport
8.4
Q&A
Salesforce Service Cloud
8.1
UseResponse
9.5
Zendesk Support
8.2
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Salesforce Service Cloud
8.1
UseResponse
Not enough data available
Zendesk Support
8.0
TeamSupport
Not enough data available
Reporting
Salesforce Service Cloud
8.0
UseResponse
8.5
Zendesk Support
8.0
TeamSupport
8.3
Dashboards
Salesforce Service Cloud
8.0
UseResponse
8.5
Zendesk Support
8.2
TeamSupport
8.6
Platform
Mobile User Support
Salesforce Service Cloud
7.8
UseResponse
9.4
Zendesk Support
8.1
TeamSupport
7.4
ITIL Compliance
Salesforce Service Cloud
8.2
UseResponse
8.6
Zendesk Support
8.2
TeamSupport
Not enough data available
Customization
Salesforce Service Cloud
8.2
UseResponse
9.2
Zendesk Support
8.0
TeamSupport
8.4
User, Role, and Access Management
Salesforce Service Cloud
8.4
UseResponse
9.4
Zendesk Support
8.3
TeamSupport
8.7
Internationalization
Salesforce Service Cloud
8.0
UseResponse
9.8
Zendesk Support
8.2
TeamSupport
7.8
Performance & Reliability
Salesforce Service Cloud
8.3
UseResponse
8.8
Zendesk Support
8.5
TeamSupport
8.7
Integration APIs
Salesforce Service Cloud
8.0
UseResponse
8.6
Zendesk Support
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.3%
38.9%
38.3%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.4%
50.0%
44.9%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.3%
11.1%
16.8%
12.5%
Salesforce Service Cloud
Small-Business
24.3%
Mid-Market
41.4%
Enterprise
34.3%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Information Technology and Services
14.7%
Information Technology and Services
26.1%
Computer Software
17.5%
Computer Software
26.7%
 
Computer Software
14.2%
Computer Software
13.0%
Information Technology and Services
15.2%
Information Technology and Services
21.1%
 
Internet
8.0%
Semiconductors
8.7%
Internet
9.9%
Internet
5.4%
 
Hospital & Health Care
3.6%
Internet
8.7%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Financial Services
3.4%
Higher Education
8.7%
Retail
3.5%
Hospitality
3.7%
 
Other
56.1%
Other
34.8%
Other
49.2%
Other
38.9%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.1%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 User

The people and support behind the product which is feature rich and mature.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Screenshots

 
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Videos

 

Happy customers. Let’s make them happier with Service Cloud.

No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

UseResponse
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask SF Service Cloud a QuestionContact SF Service CloudAsk UseResponse a QuestionContact UseResponseRequest More InformationRequest More Information
 
Salesforce Service Cloud
Salesforce Service Cloud
Optimized for quick response
UseResponse
UseResponse
Zendesk Support
Zendesk Support
TeamSupport
TeamSupport